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Boots with no connection and can't connect and looks like safe mode


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#1 revairelum

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Posted 22 November 2017 - 11:22 AM

My computer is booting as if it's in safe mode, but only the appearance. It doesn't say safe mode. It also has a darkened screen with no way to change it and no internet connection and no way to connect to the internet

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#2 dc3

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Posted 22 November 2017 - 12:34 PM

What is the make and model of this computer?

 

Can you boot into Safe Mode?


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#3 revairelum

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Posted 22 November 2017 - 02:39 PM

HP Pavilion dv6 and it can boot in safe mode

#4 dc3

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Posted 23 November 2017 - 11:13 AM

Please do the following.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 speccy-v131.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

 

 

Please either use the Snipping Tool or a Screenshot to create an image of your desktop screen.

 

You can post the screenshot in your next post as an attachment.

Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options.

posting-options1.png

When you click on More Relpy Options you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.

posting-options2.png

 

 

Have you looked in the Device Manager to see if there are any yellow warnings or red error visible?

 

Click on the Start orb and type device manager in the search box, then press Enter.  This will open the Device Manager.

 

If you find any warnings or errors click on the chevron to extend the content.  Double click on the warning or error icon, when the menu opens click on the Driver tab and uninstall the driver.  When you restart the computer a new driver will be installed.

 

 

1. Click on the Start orb, then type cmd in the Search box.

2. CMD will appear above the search box, right click on it and select Run as administrator.

3.When the Elevated Command Prompt opens copy and paste the command below, then press Enter.

 

bcdedit /set {default} safeboot minimal

 

You should see the following.

Scanning all disks for Windows installations.

This may take a while, please do not stop the scan.

If this was successful you will receive the following message.

Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.


 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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