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Smart Service Trojan/Rootkit Removal


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23 replies to this topic

#1 Torvaah

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Posted 21 November 2017 - 07:11 PM

I'm getting the usual "The requested resource is in use" error that seems to associated with this rookit.

 

The Farbar logs are attached.

 

If you'd rather have me copy and paste the files, please let me know.

Attached Files


Edited by Torvaah, 21 November 2017 - 07:12 PM.


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#2 Aura

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Posted 21 November 2017 - 10:07 PM

Hi Torvaah :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after.

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#3 Torvaah

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Posted 21 November 2017 - 10:24 PM

I'm assuming the topic here is very similar?

 

Alrighty, I've seen that thread before and tried to follow but failed. I've just tried it again for whatever reason and here is what happens:

I used the batch file (.cmd file) to run MBAR, and it successfully launches. However, after the scan initializes, I get the following error: "The system volume seems inaccessible or encrypted. Scan can't continue." My harddrive isn't encrypted.


Edited by Torvaah, 21 November 2017 - 10:24 PM.


#4 Aura

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Posted 22 November 2017 - 09:13 AM

Alright, do you have a USB Flash Drive? If so, how big is it?

And yes, it's the same infection.

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#5 Torvaah

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Posted 22 November 2017 - 10:22 AM

Hi Aura!

 

Yes, I do have an 8 GB USB.



#6 Aura

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Posted 22 November 2017 - 12:45 PM

Alright, follow the instructions below.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • A file called fixlog.txt will be on your desktop. Attach it in your next reply

Attached Files


Edited by Aura, 22 November 2017 - 12:45 PM.

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#7 Torvaah

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Posted 22 November 2017 - 01:13 PM

Here is the fixlog.

 

 

Attached Files



#8 Aura

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Posted 23 November 2017 - 08:06 AM

And now for the fun part.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:
  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)
Preparing the USB Flash Drive
  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well
Boot in the Recovery Environment
  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
Once in the command prompt
  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

Attached Files


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#9 Torvaah

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Posted 23 November 2017 - 07:21 PM

Here is the second fixlog!

Attached Files


Edited by Torvaah, 23 November 2017 - 07:22 PM.


#10 Aura

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Posted 23 November 2017 - 09:28 PM

Awesome! Now you should be able to run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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#11 Torvaah

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Posted 24 November 2017 - 02:54 AM

Here it is:

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 11/24/17
Scan Time: 2:17 AM
Log File: 8d77c00d-d0e7-11e7-8328-101f741ba420.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3336
License: Trial
 
-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: System
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 320702
Threats Detected: 8
Threats Quarantined: 8
Time Elapsed: 19 min, 13 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 3
Rogue.SearchEngage, HKLM\SOFTWARE\MICROSOFT\TRACING\saveup_RASAPI32, Quarantined, [1979], [357112],1.0.3336
Rogue.SearchEngage, HKLM\SOFTWARE\MICROSOFT\TRACING\saveup_RASMANCS, Quarantined, [1979], [357112],1.0.3336
Trojan.Clicker, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\Dataup, Quarantined, [21], [377136],1.0.3336
 
Registry Value: 1
PUM.Optional.LowRiskFileTypes, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\ASSOCIATIONS|LOWRISKFILETYPES, Quarantined, [14923], [251589],1.0.3336
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 4
Trojan.Clicker.Generic, C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\TEMP\20160429\ct.exe, Quarantined, [2339], [408160],1.0.3336
Trojan.SpamBot, C:\WINDOWS\TEMPCORAL.VBS, Quarantined, [564], [302468],1.0.3336
Trojan.Agent, C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\CTFBVQJ\CTFBVQJ.EXE, Quarantined, [19], [451214],1.0.3336
Adware.Yelloader, C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\CTFBVQJ\WMIUMGF.EXE, Quarantined, [1396], [431046],1.0.3336
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#12 Aura

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Posted 24 November 2017 - 08:03 AM

Good :) Now let's do a sweep with RogueKiller and AdwCleaner.

RQKuhw1.pngRogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
Your next reply(ies) should therefore contain:
  • Copy/pasted RogueKiller clean log
  • Copy/pasted AdwCleaner clean log

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#13 Torvaah

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Posted 24 November 2017 - 12:42 PM

Here is the RogueKiller log, the other log will soon follow:

 

RogueKiller V12.11.25.0 (x64) [Nov 20 2017] (Free) by Adlice Software
 
Operating System : Windows 8.1 (6.3.9600) 64 bits version
Started in : Normal mode
User : abc123 [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Scan -- Date : 11/24/2017 11:22:07 (Duration : 00:42:54)
 
¤¤¤ Processes : 0 ¤¤¤
 
¤¤¤ Registry : 0 ¤¤¤
 
¤¤¤ Tasks : 0 ¤¤¤
 
¤¤¤ Files : 0 ¤¤¤
 
¤¤¤ WMI : 0 ¤¤¤
 
¤¤¤ Hosts File : 0 ¤¤¤
 
¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST9500325AS +++++
--- User ---
[MBR] c018060de37e11e1a8b82104b9c378ef
[BSP] 11f7f890d88f4e98fc1dc288b64c10c1 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 350 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 718848 | Size: 476588 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK
 
+++++ PhysicalDrive1: PNY USB 2.0 FD USB Device +++++
--- User ---
[MBR] 38340d09852060f782e919182a5467e7
[BSP] 8121101e80b9946b7836ad363cdacb2c : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 2048 | Size: 7787 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive2: Verbatim STORE N GO USB Device +++++
--- User ---
[MBR] de1399c0b1f8a04b11cb6e045046136d
[BSP] 9e3b3c473b1db0daa516427cdae6e1cc : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] FAT32 (0xb) [VISIBLE] Offset (sectors): 128 | Size: 1910 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )

Edited by Torvaah, 24 November 2017 - 12:43 PM.


#14 Torvaah

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Posted 24 November 2017 - 01:25 PM

Here is the AdwCleaner log:

 

# AdwCleaner 7.0.4.0 - Logfile created on Fri Nov 24 17:46:29 2017
# Updated on 2017/27/10 by Malwarebytes 
# Database: 11-23-2017.1
# Running on Windows 8.1 Pro (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [2881 B] - [2017/11/21 4:1:19]
C:/AdwCleaner/AdwCleaner[C1].txt - [1470 B] - [2017/11/21 23:52:12]
C:/AdwCleaner/AdwCleaner[S0].txt - [3055 B] - [2017/11/21 3:57:32]
C:/AdwCleaner/AdwCleaner[S1].txt - [1333 B] - [2017/11/21 23:50:41]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt ##########


#15 Aura

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Posted 24 November 2017 - 08:15 PM

Good :) Now please run a new scan with FRST and provide me a fresh set of logs. I'll look for remnants.

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