Mod Edit: Split from https://www.bleepingcomputer.com/forums/t/634439/asus-smart-gesture-not-working - Hamluis.
System: Windows 10
The scroll feature for the Asus A55A touchpad quits working every time I restart my laptop. The computer is about 7 years old and from time to time it takes a minute before the scroll (using two fingers) feature engages, but inevitably it works within a couple minutes.
Last week I purchased and ran Avasts Driver Updater. The program replaced over 10 drivers and after installing them my computer was slower than ever (they advertised that this program would help it to run better than ever). I ran Malwarebytes and it reported numerous threats in red, and still others in yellow. I quarantined and deleted them. Then tried running Avasts Internet Security and their program would freeze showing only the template of the dashboard and no words.
I went into my Installed Programs and updated the Asus Smart Gesture program, restarted and it worked until I had to restart the laptop again. It didn’t work after another restart, so I repeated the process, but after having to restart the scroll feature still didn’t work. I contacted Avast about the problem and after running diagnostics they wanted to charge me $119 to fix the issue.
The tech stated that the problem might be conflicting antivirus programs, even though they have been uninstalled (McAfee, AVG), certain files still remain (and are locked) that should be removed and hopefully fix the issue. I declined and looked into other ways of fixing it. I removed the Smart Gesture program and reinstalled it, restarted and it worked again. Then Windows 10 (the system I’ve been using since beta) needed to update and restart, and I find again that the scroll feature still doesn’t work. I just tried restarting my laptop to refresh but still doesn’t work.
Edited by hamluis, 20 November 2017 - 12:43 PM.