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ACCESS DENIED


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5 replies to this topic

#1 pinegum

pinegum

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Posted 20 November 2017 - 12:42 PM

Can anyone tell me why I'm now getting the access denied when I try to link to a software program I've used before?

 

Here's the message:

 

You don't have permission to access "http://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness" on this server.Reference #18.850133b8.1511118202.4eaa7a33

 

This computer is for home use and always has been. I've used this link a month ago with no problem.

 

Thanks



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#2 hamluis

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Posted 20 November 2017 - 01:14 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 pinegum

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Posted 20 November 2017 - 07:51 PM

You don't have permission to access "http://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness" on this server.Reference #18.850133b8.1511118202.4eaa7a33
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Kyle (administrator) on 20-11-2017 at 16:40:44
Running from "C:\Users\Kyle\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: G31M-ES2L Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/20/2017 04:21:20 PM) (Source: Bonjour Service) (User: )
Description: 480: ERROR: read_msg errno 0 (The operation completed successfully.)
 
Error: (11/20/2017 04:21:20 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053
 
Error: (11/20/2017 04:16:20 PM) (Source: Bonjour Service) (User: )
Description: 196: ERROR: read_msg errno 0 (The operation completed successfully.)
 
Error: (11/20/2017 04:16:20 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053
 
Error: (11/20/2017 04:15:25 PM) (Source: Bonjour Service) (User: )
Description: 432: ERROR: read_msg errno 0 (The operation completed successfully.)
 
Error: (11/20/2017 04:15:25 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053
 
Error: (11/20/2017 04:15:25 PM) (Source: Bonjour Service) (User: )
Description: 192: ERROR: read_msg errno 0 (The operation completed successfully.)
 
Error: (11/20/2017 04:15:21 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053
 
Error: (11/20/2017 08:35:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken=" 1fc8b3b9a1e1 8e3b",type="win32",version="8.0.50608.0"1".Dependent Assembly Microsoft.VC80.CRT,processorArchitecture= "amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/20/2017 08:28:41 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processor Architecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1". Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df" ,type="win32",version="6.0.0.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (11/20/2017 04:32:07 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (11/20/2017 04:32:07 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (11/20/2017 04:15:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
 
Error: (11/20/2017 11:53:53 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
 
Error: (11/20/2017 08:15:46 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: uril
 
Error: (11/19/2017 04:55:04 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073701: 2017-11 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4048957).
 
Error: (11/19/2017 04:53:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073701: Update for Windows 7 (KB2952664).
 
Error: (11/19/2017 04:45:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
 
Error: (11/19/2017 10:29:09 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
 
Error: (11/19/2017 03:05:21 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073701: 2017-11 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4048957).
 
 
Microsoft Office Sessions:
=========================
Error: (03/28/2017 07:45:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 129 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (03/03/2017 10:02:58 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 46 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (12/14/2016 09:07:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 500 seconds with 300 seconds of active time.  This session ended with a crash.
 
Error: (12/02/2016 11:47:53 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 490 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (05/31/2016 07:20:54 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6744.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 146 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (05/27/2016 09:01:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6744.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 21 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (04/11/2016 02:05:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6744.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 22 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (04/11/2016 07:41:28 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6744.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 165 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (04/09/2016 07:54:29 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6744.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 41 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (04/06/2016 03:26:06 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6744.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 99 seconds with 60 seconds of active time.  This session ended with a crash.
 
=========================== Installed Programs ============================
ABBYY FineReader 6.0 Sprint (HKLM\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2201.41622 - ABBYY Software House)
Acronis True Image (HKLM\...\{4AF9B183-3620-49EA-93B5-FDF77818DBC7}) (Version: 20.0.8053 - Acronis) Hidden
Acronis True Image (HKLM\...\{4AF9B183-3620-49EA-93B5-FDF77818DBC7}Visible) (Version: 20.0.8053 - Acronis)
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20044 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824245926}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.1.151 - Adobe Systems, Inc.)
Apple Application Support (32-bit) (HKLM\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{15A0A9A6-6CF0-4EEE-8E12-096B33F92CA7}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Avanquest update (HKLM\...\{76E41F43-59D2-4F30-BA42-9A762EE1E8DE}) (Version: 1.09 - Avanquest Software)
Bonjour (HKLM\...\{D168AAD0-6686-47C1-B599-CDD4888B9D1A}) (Version: 3.1.0.1 - Apple Inc.)
Calendar Studio Pro (HKLM\...\Calendar Studio Pro) (Version: 2.00.11.01.20 - Selectsoft Publishing)
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version: 1.7.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM\...\CANONIJPLM100) (Version: 4.0.0 - Canon Inc.)
Canon MG2500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2500_series) (Version: 1.00 - Canon Inc.)
Canon MG2500 series On-screen Manual (HKLM\...\Canon MG2500 series On-screen Manual) (Version: 7.8.0 - Canon Inc.)
Canon MG2500 series User Registration (HKLM\...\Canon MG2500 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM\...\Canon My Image Garden) (Version: 2.0.1 - Canon Inc.)
Canon My Image Garden Design Files (HKLM\...\Canon My Image Garden Design Files) (Version: 2.0.0 - Canon Inc.)
Canon My Printer (HKLM\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM\...\CanonQuickMenu) (Version: 2.2.1 - Canon Inc.)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Epson Customer Research Participation (HKLM\...\{B26449A6-6007-4460-B4FE-C4776115BCEA}) (Version: 1.81.0000 - Seiko Epson Corporation)
Epson Event Manager (HKLM\...\{9F205E94-9E42-4486-A92A-DF3F6CB85444}) (Version: 3.10.0061 - Seiko Epson Corporation)
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 2.30.00 - SEIKO EPSON Corp.)
EPSON Scan PDF Extensions (HKLM\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0001 - SEIKO EPSON Corp.)
Epson Software Updater (HKLM\...\{B55DB65D-EF6E-4E04-89D5-B03603BF681B}) (Version: 4.4.5 - SEIKO EPSON CORPORATION)
EPSON WF-3640 Series Printer Uninstall (HKLM\...\EPSON WF-3640 Series) (Version:  - SEIKO EPSON Corporation)
Epson WF-3640 User’s Guide version 1.0 (HKLM\...\UsersGuideEpson WF-3640 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)
Google Chrome (HKLM\...\Google Chrome) (Version: 62.0.3202.94 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
HPDiagnosticAlert (HKLM\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
Java 8 Update 151 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.151.12 - Oracle Corporation) Hidden
Junk Mail filter update (HKLM\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
MergeModule_x86 (HKLM\...\{DD7721BB-CF1C-4DC9-AD87-8D5FB75413B7}) (Version: 9.3.00 - Sony Corporation) Hidden
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft IntelliPoint 8.2 (HKLM\...\Microsoft IntelliPoint 8.2) (Version: 8.20.468.0 - Microsoft Corporation)
Microsoft IntelliType Pro 7.0 (HKLM\...\{94A065E8-455D-41C1-AF1F-F0C1AF8F50F3}) (Version: 7.0.260.0 - Microsoft)
Microsoft LifeCam (HKLM\...\{5FC7AB5C-61FC-42DF-A923-5139BCF10D42}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7076.1026 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Movie Maker (HKLM\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MyMailList & AddressBook (HKLM\...\{FBF642A5-140A-403E-A0F3-D1458BCF29E0}) (Version: 8.0.1.0 - Avanquest Publishing USA, Inc.)
Norton 360 (HKLM\...\N360) (Version: 22.11.2.7 - Symantec Corporation)
Open Freely (HKLM\...\{1BF14E04-85DE-480C-9A04-EB36744C66C3}_is1) (Version: 1.0 - Download Freely, LLC)
Photo Common (HKLM\...\{CAA0F57A-BA8C-4AD8-AA03-F32B0E4F5623}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Gallery (HKLM\...\{07AAB66E-4718-422D-9218-4AFB3C922A71}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Gallery (HKLM\...\{C992FFE0-AC32-4FA9-BC9A-F1637B9E655D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
PlayMemories Home (HKLM\...\{94F4815B-755A-4FFA-AFDC-EE8FE776981E}) (Version: 5.3.00.12160 - Sony Corporation)
PMB_ModeEditor (HKLM\...\{E95982CA-945F-41F2-B156-A603897AB242}) (Version: 10.3.00 - Sony Corporation) Hidden
PMB_ServiceUploader (HKLM\...\{E7FDF11C-12BB-4D6F-9B6D-F8E488C776DC}) (Version: 10.3.00 - Sony Corporation) Hidden
QuickTime 7 (HKLM\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
RealDownloader (HKLM\...\{2275115D-1431-4A62-A98F-2F0393815327}) (Version: 18.1.9.106 - RealNetworks, Inc.) Hidden
RealDownloader (HKLM\...\{45bcec97-14a2-4e10-a129-58d2d0b34398}) (Version: 18.1.9.106 - RealNetworks) Hidden
RealDownloader (HKLM\...\{85584A8B-8989-42AA-81A0-80ABF61EFAF1}) (Version: 18.1.9.106 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (RealTimes) (HKLM\...\RealPlayer 18.1) (Version: 18.1.9 - RealNetworks)
RealUpgrade 1.1 (HKLM\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Skype™ 7.0 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TurboTax 2013 (HKLM\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (HKLM\...\{0A7DD94B-B746-4FB0-8688-8598C22793A0}) (Version: 013.000.1036 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (HKLM\...\{2A4EEB5C-3BA6-4299-A87F-783861B567D9}) (Version: 013.000.0312 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (HKLM\...\{358C44FD-6943-4CDD-B947-7F7C4ADC8A8F}) (Version: 013.000.0140 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (HKLM\...\{606EB5EB-AADF-4E21-B715-1CAD291181D6}) (Version: 013.000.0128 - Intuit Inc.) Hidden
TurboTax 2014 (HKLM\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2014 wcaiper (HKLM\...\{1DA203D2-46E4-4B19-B7F2-72DAC2835A07}) (Version: 014.000.1306 - Intuit Inc.) Hidden
TurboTax 2014 WinPerFedFormset (HKLM\...\{35EEDA1E-9D45-4580-8554-734F45D48A73}) (Version: 014.000.1845 - Intuit Inc.) Hidden
TurboTax 2014 WinPerReleaseEngine (HKLM\...\{F2283AA1-869C-4497-8F18-09E36C67A014}) (Version: 014.000.0453 - Intuit Inc.) Hidden
TurboTax 2014 WinPerTaxSupport (HKLM\...\{5FB042CB-B08A-481E-B076-DC6D0FEB0595}) (Version: 014.000.0209 - Intuit Inc.) Hidden
TurboTax 2014 wrapper (HKLM\...\{F5890CC6-26B7-481E-A90E-ACE938AD294F}) (Version: 014.000.0109 - Intuit Inc.) Hidden
TurboTax 2015 (HKLM\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
TurboTax 2015 wcaiper (HKLM\...\{7FA6DD67-81E3-4241-83EA-8E861A41973C}) (Version: 015.000.1434 - Intuit Inc.) Hidden
TurboTax 2015 WinPerFedFormset (HKLM\...\{08D0C864-211B-4095-8C3E-2D2CAB64CDA9}) (Version: 015.000.2192 - Intuit Inc.) Hidden
TurboTax 2015 WinPerFuegoContent (HKLM\...\{B48A745E-B79A-417F-8775-421EF44C92D1}) (Version: 015.000.0429 - Intuit Inc.) Hidden
TurboTax 2015 WinPerReleaseEngine (HKLM\...\{B0119415-6743-4707-AB4D-1928F5E81FDD}) (Version: 015.000.0514 - Intuit Inc.) Hidden
TurboTax 2015 WinPerTaxSupport (HKLM\...\{BDC1955D-38D6-4747-8B0A-B2B7CFEA1E7D}) (Version: 015.000.0179 - Intuit Inc.) Hidden
TurboTax 2015 wrapper (HKLM\...\{6FF818ED-865F-4C55-A073-DD6C9CE7B6A8}) (Version: 015.000.0126 - Intuit Inc.) Hidden
TurboTax 2016 (HKLM\...\TurboTax 2016) (Version: 2016.0 - Intuit, Inc)
TurboTax 2016 wcaiper (HKLM\...\{55A0F673-5F88-4FED-90D3-D6C9A8A35644}) (Version: 016.000.1358 - Intuit Inc.) Hidden
TurboTax 2016 WinPerFedFormset (HKLM\...\{1D28A880-201A-42DD-891C-875860B17631}) (Version: 016.000.2174 - Intuit Inc.) Hidden
TurboTax 2016 WinPerReleaseEngine (HKLM\...\{FD003E07-4E56-4CFC-9106-B7AAB234398E}) (Version: 016.000.0515 - Intuit Inc.) Hidden
TurboTax 2016 WinPerTaxSupport (HKLM\...\{4DF70C79-FF25-4836-AEFB-899ECF4C6A30}) (Version: 016.000.0167 - Intuit Inc.) Hidden
TurboTax 2016 wrapper (HKLM\...\{B6E9FEF8-5EA1-448B-9423-6683F48D5978}) (Version: 016.000.0220 - Intuit Inc.) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
UpdateService (HKLM\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
vc2012_redist (HKLM\...\{9402AEF2-5981-4097-8BE2-6501DAC4DBFD}) (Version: 1.0.0.0 - Realnetworks) Hidden
Video Downloader (HKLM\...\{4C68AE5C-915A-492A-AFCD-B630ECB9522D}) (Version: 18.1.9 - RealNetworks) Hidden
vs2015_redist x86 (HKLM\...\{BD46163A-0331-4A61-B65A-7B66D7C93F8E}) (Version: 1.0.0.0 - Realnetworks) Hidden
WinCalendar V4 (HKLM\...\WinCalendar V4) (Version: 4.27 - Sapro Systems)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
Percentage of memory in use: 77%
Total physical RAM: 2037.49 MB
Available physical RAM: 463.06 MB
Total Virtual: 4074.98 MB
Available Virtual: 1918.48 MB
 
========================= Partitions: =====================================
2 Drive c: (Win7SSD) (Fixed) (Total:223.57 GB) (Free:134.71 GB) NTFS
 
========================= Users: ========================================
User accounts for \\KYLE-PC
 
Administrator            Guest                    Kyle                     
 
========================= Minidump Files ==================================
 
C:\Windows\Minidump\032317-10405-01.dmp
 
========================= Restore Points ==================================
15-11-2017 17:11:58 Windows Update
16-11-2017 00:09:11 Windows Update
17-11-2017 00:56:47 Windows Update
18-11-2017 00:56:35 Windows Update
19-11-2017 11:00:26 Windows Update
19-11-2017 20:14:19 Windows Update
20-11-2017 00:53:41 Windows Update
 
**** End of log ****
I'll post Speccy on my next post

Edited by hamluis, 22 November 2017 - 07:03 AM.


#4 pinegum

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Posted 20 November 2017 - 08:00 PM

http://speccy.piriform.com/results/7jBYKH2uXiMQ3lESPESl2YU


http://speccy.piriform.com/results/7jBYKH2uXiMQ3lESPESl2YU



#5 hamluis

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Posted 22 November 2017 - 07:21 AM

Try the above link again, please.  The Microsoft website is known to difficult to access at times.

 

Is this a 1-time event?  Have any problems with other websites?  Any problems with applications?

 

Try to access Windows Update for the automatic install of critical updates for November, please.  It looks as if there were issues with that.

 

Louis



#6 pinegum

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Posted 22 November 2017 - 01:48 PM

What link so you want me to try again? Did you get the files I sent you per your request? One of my main problems is Windows update won't INSTALL. 






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