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crashes - Windows 10 desktop


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#1 Karenin

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Posted 20 November 2017 - 11:50 AM

I've had at least five crashes in the last two month (three in the last week).

 

Most of these are just a sudden restart.

 

One, last night, was a blue screen.  I took a picture of the message.  (Picture attached).

 

I did a completely new, clean installation of Windows 10 about two months ago, so this is not an old dirty Windows system.

 

I have a trial version of Acronis True Image on the machine.  I wonder if that is causing the problems but it's over my head to figure out whether that's the case.  Maybe the attached files would have clues?

 

I also ran Driver Verifier starting around 12:30pm on Nov. 17.  I think the Nov. 19 2:40pm dump represents the end of the Driver Verifier session.

Attached Files


Edited by Karenin, 20 November 2017 - 11:58 AM.


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#2 usasma

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Posted 20 November 2017 - 09:13 PM

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

I'll look at the reports in the AM (Eastern time in the US) and will reply some more then.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 21 November 2017 - 07:04 AM

Your UEFI/BIOS (version 0403) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

The memory dumps are all STOP 0x124 errors (more info on this error here:  http://www.carrona.org/bsodindx.html#0x00000124

These are mostly hardware errors - but can also be due to compatibility problems or to low-level driver issues.

BTW - none of the memory dumps are Driver Verifier enabled dumps.  But this isn't unusual if a hardware problem is involved.
 

The first thing that I noticed was that the only 3rd party drivers in the latest memory dumps were those from Acronis.
Please uninstall the Acronis program temporarily to see if that helps.

FWIW - you can create bootable media from the Acronis program and then use it to boot the system and create backups/images that way - without having to install the program again.

 

If that doesn't stop the BSOD's, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please complete ALL of the tests and let us know the results.

If ALL of the tests pass, then I'll suggest that you follow this procedure to figure out what the problem device(s) is:  http://www.carrona.org/strpdown.html

The stripdown procedure was designed for desktop systems.  You can use it on a laptop, but there's not much that you can do with them as most of the components are soldered to the motherboard (and aren't replaceable).

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Nov 19 14:40:40.158 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111917-36484-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:00:04.925
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe60952e7b8f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe60952e7b8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 17 11:50:58.417 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111717-20984-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:00:05.114
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffa8859e4c8038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa8859e4c8038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 15 15:33:37.339 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111517-18750-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:00:05.035
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffff9b01fa3808f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff9b01fa3808f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 29 05:50:28.714 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092917-16828-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:00:04.407
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffad8bd0c10038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffad8bd0c10038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 19 13:02:19.215 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091917-15390-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:00:03.908
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffff918e1fec18f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff918e1fec18f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/QUOTE]


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Nov 19 14:40:40.158 2017 (UTC - 5:00)**************************
tib.sys                     Thu Feb  9 18:19:35 2017 (589CF907)
volume_tracker.sys          Wed Jun 28 10:10:00 2017 (5953B8B8)
fltsrv.sys                  Mon Jul 17 07:59:43 2017 (596CA6AF)
snapman.sys                 Mon Jul 17 09:44:55 2017 (596CBF57)
file_tracker.sys            Fri Aug 11 13:22:17 2017 (598DE7C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 29 05:50:28.714 2017 (UTC - 5:00)**************************
ambakdrv.sys                Tue Dec 25 03:46:35 2012 (50D967EB)


http://www.carrona.org/drivers/driver.php?id=tib.sys
volume_tracker.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
http://www.carrona.org/drivers/driver.php?id=ambakdrv.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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