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"Critical_process_died", windows 10 reinstall?


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#1 Banksman

Banksman

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Posted 20 November 2017 - 07:50 AM

Hi All,

Ive got a Lenovo All In One Desktop. Ive had a Windows 10 failure with the attached BSOD. It was working fine, I rebooted without even powering off completely, now I get this every time. Ive tried all repair options, booting to safe mode, etc and everything fails seemingly on the same point in the log in sequence (before I get to any kind of Windows log in screen but not long before that point). I can get a DOS prompt and all seems to be fine with the hard drive so I think it is software related.


If anyone has any bright ideas of how to quickly solve that, much appreciated, but assuming it will need a recovery.


Ive downloaded the Windows 10 iso and made a recovery USB to boot from (on a different, working computer obviously). The second picture (from the asterisk and note) is the advice from MS tech support and the third screen grab is the one I get a the point where I have now reached and dont want to proceed from without an expert to guide me. There are 6 partitions, the one you cant see is LRS_ESP, 500Mb total, 167Mb free, type: OEM (reserved). Can anyone tell me what, if any partitions I should delete as per the tech advice, please? Note: when clicking on each one, partition 3 is the only one that suggests I can install Windows on to it.

Will I still have all my personal files when I reinstall or will it wipe them? Everything I need is in My Documents & My Pictures, pretty much. It would be useful if I still had printer drivers / virus software / Malware Bytes etc when I have recovered it but not the end of the world if I need to reinstall them. I do have most things backed up externally.

The fly in the ointment could be this: I have a touch screen (that I never really wanted) that is malfunctioning (I definitely didnt want that) and I just deactivate it in Device Manager and I exist old school with a mouse and a keyboard. The malfunction is that when activated it is like someone is tapping all over the touch screen so you can imagine icons and buttons are constantly being clicked all over the screen etc. This concerns me that because with a reinstall of Windows I guess it will reactivate the touch screen and I hope that the ghost fingers pressing all over my screen dont screw up the reinstall (by clicking a cancel button that might appear, for example) before I can get into Device Manager (Human Interfaces) to halt it. Im kind of resigned to the fact Ill need to trust to luck on this and hope it works, but if there is any advice on this matter then it would be brilliant to hear. This is one of the reasons Im trying to keep a reinstall as a last resort. Ive tried in the past to look at a way of permanently disabling the touch screen (because it reactivates sometimes on major Windows updates) but with no joy.

Sorry its long, I probably still havent included all information that someone needs to help me! If that is the case, please ask away as Id be eternally grateful of any help and this forum has served me very well with some very kind experts in the past.

John

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