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#1 LyleVertigo


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Posted 19 November 2017 - 05:19 PM

 I'm boggled at what can I do to prevent this from happening.

It started three weeks ago and I've been trying all sorts of things but to no avail.

Ran whocrashed and this is the error that keeps popping up.


I believe it is referring to the bluetooth/wifi adapter that is hardwired to the mobo. I checked the drivers and it says it's up to date.



Attached Files

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#2 usasma


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Posted 20 November 2017 - 09:05 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:


Your UEFI/BIOS (version 3504) dates from June of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.


You have 5 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

This device is disabled in Device Manager:


TunnelBear Adapter V9    ROOT\NET\0000    This device is disabled.

When you disable a device in Device Manager, the device's driver(s) still loads when Windows starts.  Later on in the startup process Windows will disable the driver - but it remains in the memory space and can be seen in the BSOD dumps (if it's involved in the crash in any way).


So, either uninstall the program that uses this device - or re-enable it, then update it to the latest, W10 compatible version, then disable it again (If you'd like).


The dump file blames btfilter.sys - the driver for your Qualcomm Atheros Bluetooth device (as you noted above).

The immediate possibilities are (from most likely to least likely IMO):
- the driver isn't current

- the driver is corrupted

- the driver isn't compatible

- the hardware the uses the driver is broken

- there is other hardware/software problems that affect this device and causes crashes


The thing here is to uninstall the current program that uses this driver, then download and install a fresh copy of the latest, W10 compatible program for this device.

That will eliminate the first 3 of the possibilities above.


The LoadSense driver is sort of old.  Does this device work on bluetooth?  If so, it may be contributing to the problem.
Uninstalling it will tell you if it is or not.


Glary Utilities dates from before W10 was released.  Please uninstall it.


Your Asmedia 106x SATA Host Controller Drivers date from before W1o was released.  Please update them.


The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:

**************************Sun Nov 19 14:00:00.301 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111917-12734-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:2 days 3:53:06.367
*** WARNING: Unable to verify timestamp for btfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
Probably caused by :btfilter.sys ( btfilter+14706 )
BugCheck 7F, {8, fffff803b5db5e70, fffff803b5d9dfc0, fffff803b3693657}
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff803b5db5e70
Arg3: fffff803b5d9dfc0
Arg4: fffff803b3693657
FAILURE_BUCKET_ID: 0x7f_8_btfilter!unknown_function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  3504
  BIOS Release Date             06/30/2017
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             MAXIMUS VIII HERO ALPHA

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Sun Nov 19 14:00:00.301 2017 (UTC - 5:00)**************************
BthHfAud.sys                                  Sun Jun 11 20:16:55 1989 (249300F7)
AsIO.sys                                      Wed Aug 22 05:54:47 2012 (5034AC67)
SvThLSNS.sys                                  Wed Dec  3 21:28:33 2014 (547FC6D1)
HWiNFO64A.SYS                                 Tue Mar 31 05:51:32 2015 (551A6E24)
GUBootStartup.sys                             Wed Apr 22 22:03:58 2015 (5538530E)
LEqdUsb.Sys                                   Tue Jun  9 15:25:30 2015 (55773DAA)
LHidEqd.Sys                                   Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                                  Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                                  Tue Jun  9 15:25:40 2015 (55773DB4)
asstahci64.sys                                Tue Jun 16 23:36:23 2015 (5580EB37)
dump_asstahci64.sys                           Tue Jun 16 23:36:23 2015 (5580EB37)
mbae64.sys                                    Wed Jan 11 12:08:00 2017 (58766670)
btfilter.sys                                  Tue May 23 04:07:46 2017 (5923EDD2)
Qcamain10x64.sys                              Tue May 23 04:12:40 2017 (5923EEF8)
TeeDriverW8x64.sys                            Tue Jun 20 12:35:20 2017 (59494EC8)
RTKVHD64.sys                                  Tue Jun 27 07:38:37 2017 (595243BD)
e1d65x64.sys                                  Wed Jul 12 09:29:18 2017 (5966242E)
idmwfp.sys                                    Sat Aug  5 04:37:59 2017 (598583E7)
iaStorA.sys                                   Mon Aug  7 10:23:28 2017 (598877E0)
farflt.sys                                    Tue Sep  5 19:44:07 2017 (59AF36C7)
mwac.sys                                      Thu Sep  7 12:04:14 2017 (59B16DFE)
nvhda64v.sys                                  Thu Sep 14 05:55:42 2017 (59BA521E)
mbam.sys                                      Thu Oct 12 11:23:13 2017 (59DF88E1)
mbamswissarmy.sys                             Fri Oct 13 14:58:51 2017 (59E10CEB)
nvlddmkm.sys                                  Fri Oct 27 11:49:39 2017 (59F35593)
MbamChameleon.sys                             Mon Oct 30 12:34:36 2017 (59F7549C)
BthA2DP.sys                                   Sat Oct 17 05:02:12 2037 (7F846494)
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid

SvThLSNS.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_asstahci64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.



My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 LyleVertigo

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Posted 20 November 2017 - 10:10 PM

Thank you, this will give me somewhere to start.

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