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BSOD help


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#1 karrun

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Posted 19 November 2017 - 04:27 PM

Hi,

Writing this while in safe mode, hoping my pc won't crash before I get it entered. Here are the two pieces of info requested. Thanks for the help!

 http://speccy.piriform.com/results/KSrENxRYTXIHCCetVJcmo4k

 

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#2 karrun

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Posted 20 November 2017 - 10:12 AM

BTW, the laptop ran several hours in safe mode. When I tried to restart in normal mode, it immediately crashed.



#3 bwv848

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Posted 20 November 2017 - 11:13 AM

I suspect we're dealing with a failing hard drive here. Hence, please follow these instructions to run SeaGate SeaTools (if necessary run the DOS version).

Edited by bwv848, 20 November 2017 - 12:19 PM.

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#4 karrun

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Posted 20 November 2017 - 11:38 AM

Thanks for the reply.

Well I tried running the Seagate Windows utility since I could boot into windows in safe mode and it never started. Is the drive toast? Is it worth trying from DOS? I'm unfamiliar with how to make a boot disc, but will attempt if it will give us additional information.

Thanks!



#5 bwv848

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Posted 20 November 2017 - 12:20 PM

Yes, try running SeaTools for DOS.

 

http://knowledge.seagate.com/articles/en_US/FAQ/201271en

 

Make sure you run the Long Generic test.


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#6 karrun

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Posted 20 November 2017 - 06:46 PM

Okay, tried running the long test and the screen displayed strange characters and stopped, possibly without completing the test. I had to do a hard reboot. Then I ran a short test and it failed . DST failed-read element LBA

Tried running the long test again and it froze.

Hard drive is toast?



#7 bwv848

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Posted 20 November 2017 - 06:58 PM

 

Then I ran a short test and it failed

Meaning that the program failed to complete the test or the program reported that the hard drive failed the test?

 

If indeed the short test "failed," in the sense the program explicitly said the hard drive failed the short generic test, then the hard drive is most likely "toast."


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#8 karrun

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Posted 20 November 2017 - 08:02 PM

Yes, the hard drive failed the test.

I have a new HDD on order. Thanks very much for all your help.



#9 bwv848

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Posted 20 November 2017 - 10:24 PM

You're welcome. Glad we were able to find the problem. Let me know whether if I can be of any further assistance.


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