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What do I do with the log.txt ?

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2 replies to this topic

#1 GGO


  • Members
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  • Local time:08:27 AM

Posted 19 November 2017 - 05:03 AM

Hello everyone,


Can you help me with the log.txt ? What do I do with it ? Thank you for your help.

Mod Edit:  Appears to be ComboFix data - Hamluis.


This is the content of the file.

((((((((((((((((((((((((((((((((((   Compte-rendu de Find3M   ))))))))))))))))))))))))))))))))))))))))))))))))
2017-11-15 23:36 . 2012-08-09 16:10 9007616 ----a-w- c:\windows\system32\igfxress.dll
2017-11-15 23:36 . 2012-08-09 16:10 63488 ----a-w- c:\windows\system32\igfxsrvc.dll
2017-11-15 23:36 . 2012-08-09 16:10 386048 ----a-w- c:\windows\system32\igfxpph.dll
2017-11-15 23:36 . 2012-08-09 16:10 28672 ----a-w- c:\windows\system32\igfxexps.dll
2017-11-15 23:36 . 2012-08-09 16:10 441856 ----a-w- c:\windows\system32\igfxdev.dll
2017-11-15 23:36 . 2012-08-09 16:10 12604416 ----a-w- c:\windows\system32\igdumd64.dll
2017-11-15 23:36 . 2012-08-09 16:10 11158528 ----a-w- c:\windows\SysWow64\igd10umd32.dll
2017-11-15 23:36 . 2012-07-25 20:22 12836864 ----a-w- c:\windows\system32\igd10umd64.dll
2017-11-15 23:36 . 2012-08-09 16:10 110592 ----a-w- c:\windows\system32\hccutils.dll
2017-11-15 22:49 . 2012-07-26 08:13 24800 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
(((((((((((((((((((((((((((((((((   Points de chargement Reg   ))))))))))))))))))))))))))))))))))))))))))))))))
*Note* les éléments vides & les éléments initiaux légitimes ne sont pas listés
"Norton Online Backup"="c:\program files (x86)\Symantec\Norton Online Backup\NOBuClient.exe" [2012-07-11 2995904]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"EnableUIADesktopToggle"= 0 (0x0)
"EnableCursorSuppression"= 1 (0x1)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLinkedConnections"= 1 (0x1)
R0 SymELAM;Symantec ELAM Driver;c:\windows\system32\drivers\NISx64\1400000.088\SymELAM.sys;c:\windows\SYSNATIVE\drivers\NISx64\1400000.088\SymELAM.sys [x]
R3 DeviceFastLaneService;Device Fast-lane Service;c:\program files\Packard Bell\Packard Bell Device Fast-lane\DeviceFastLaneSvc.exe;c:\program files\Packard Bell\Packard Bell Device Fast-lane\DeviceFastLaneSvc.exe [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsPStor.sys [x]
R3 RTL8192Ce;Pilote de carte réseau sans fil Realtek 802.11n PCI-E;c:\windows\system32\DRIVERS\rtwlane.sys;c:\windows\SYSNATIVE\DRIVERS\rtwlane.sys [x]
S0 iaStorA;iaStorA;c:\windows\System32\drivers\iaStorA.sys;c:\windows\SYSNATIVE\drivers\iaStorA.sys [x]
S1 ccSet_NARA;NARA Settings Manager;c:\windows\system32\drivers\NARAx64\0401000.00A\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NARAx64\0401000.00A\ccSetx64.sys [x]
S2 DsiWMIService;Dritek WMI Service;c:\program files (x86)\Launch Manager\dsiwmis.exe;c:\program files (x86)\Launch Manager\dsiwmis.exe [x]
S2 IconMan_R;IconMan_R;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [x]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [x]
S2 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe;c:\program files (x86)\Nero\Update\NASvc.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe [x]
S2 NOBU;Norton Online Backup;c:\program files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe SERVICE;c:\program files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe SERVICE [x]
S2 RfButtonDriverService;Dritek RF Button Command Service;c:\windows\RfBtnSvc64.exe;c:\windows\RfBtnSvc64.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20171115.003\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20171115.003\BHDrvx64.sys [x]
S3 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1400000.088\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1400000.088\ccSetx64.sys [x]
S3 ePowerSvc;ePower Service;c:\program files\Packard Bell\Packard Bell Power Management\ePowerSvc.exe;c:\program files\Packard Bell\Packard Bell Power Management\ePowerSvc.exe [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20171117.003\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20171117.003\IDSvia64.sys [x]
S3 IntcDAud;Son Intel® pour écrans;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 L1C;NDIS Miniport Driver for Qualcomm Atheros AR81xx PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C63x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C63x64.sys [x]
S3 Ps2Kb2Hid;PS/2 Keyboard to HID Driver;c:\windows\System32\drivers\aPs2Kb2Hid.sys;c:\windows\SYSNATIVE\drivers\aPs2Kb2Hid.sys [x]
S3 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1400000.088\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1400000.088\SYMDS64.SYS [x]
S3 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1400000.088\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1400000.088\SYMEFA64.SYS [x]
S3 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1400000.088\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1400000.088\Ironx64.SYS [x]
S3 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\NISx64\1400000.088\SYMNETS.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1400000.088\SYMNETS.SYS [x]
--------- X64 Entries -----------
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2012-07-27 12937872]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2012-07-04 650648]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2017-11-15 171040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2017-11-15 399392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2017-11-15 441888]
------- Examen supplémentaire -------
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://google.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer =
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-LManager - (no file)
Toolbar-Locked - (no file)
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\\diMaster.dll\" /prefetch:1"
--------------------- CLES DE REGISTRE BLOQUEES ---------------------
@Denied: (Full) (Everyone)
@SACL=(02 0000)
Heure de fin: 2017-11-19  02:34:19
ComboFix-quarantined-files.txt  2017-11-19 01:34
Avant-CF: 445 333 991 424 octets libres
Après-CF: 443 108 466 688 octets libres
- - End Of File - - 0937A9FE38934251E793F6560B9B8614

Edited by hamluis, 19 November 2017 - 06:21 AM.
Moved from Am I Infected to Malware Removal Logs - Hamluis.

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#2 nasdaq


  • Malware Response Team
  • 40,456 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:27 AM

Posted 19 November 2017 - 09:31 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

If yo have problems with this computer please let us know what it is.

We cannot we the log you submitted.

Please run the following tools and post the logs for my review.


:step1: Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.

:step2: Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).

:step3: Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.

Please post the logs.

Wait for further instructions.

#3 nasdaq


  • Malware Response Team
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:27 AM

Posted 25 November 2017 - 08:37 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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