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Fake Virus Cleaner


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7 replies to this topic

#1 sdutcher

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Posted 18 November 2017 - 06:07 PM

High Disk Usage with very little open. It also takes a long time for everything to load before the Laptop is even usable.

 

The user had clicked on a fake Virus Cleaner with a number they had called (to their credit they didn't enter her credit card and shutdown the Laptop). I ran Malwarebytes and Antivirus scans, but didn't find much. Microsoft Office was corrupted and WiFi stopped working. I was able to repair Office and WiFi is working but the icon in the sys tray shows a red x.

 

User has the following McAfee Anti-Theft, McAfee Central McAfee LiveSafe and McAfee WebAdvisor currently running, but I believe they are all expired. Running Malwarebytes free.

 

Any advice would be helpful. Please let me know if there are any scans or logs that are needed.



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#2 Broni

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Posted 19 November 2017 - 08:27 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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#3 sdutcher

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Posted 20 November 2017 - 08:47 AM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender                     
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Flash Player 27.0.0.187  
 Google Chrome (62.0.3202.94) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
 Windows Defender MSASCuiL.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#4 sdutcher

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Posted 20 November 2017 - 08:51 AM

Farbar Service Scanner Version: 27-01-2016
Ran by stephanie.kleczynski (administrator) on 20-11-2017 at 07:50:25
Running from "C:\Users\stephanie.kleczynski\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#5 sdutcher

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Posted 20 November 2017 - 08:54 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by stephanie.kleczynski (administrator) on 20-11-2017 at 07:52:55
Running from "C:\Users\stephanie.kleczynski\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Dell System Inspiron 15 7000 Series 7537 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Wireless-N 7260 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled rabaseddnsconfig=disabled dhcpstaticipcoexistence=disabled
set interface interface="ethernet_11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : StephaniePC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hbcelpubwifi.org
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 78-45-C4-C9-DE-2A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 0C-8B-FD-25-84-BB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Wireless-N 7260
   Physical Address. . . . . . . . . : 0C-8B-FD-25-84-BA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a0e9:9cf2:5f64:8212%8(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, November 19, 2017 12:04:31 PM
   Lease Expires . . . . . . . . . . : Tuesday, November 21, 2017 4:55:28 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 319589373
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-D1-4E-C6-78-45-C4-C9-DE-2A
   DNS Servers . . . . . . . . . . . : 64.233.207.8
                                       64.233.207.9
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1c84:2bd8:3f57:fe78(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1c84:2bd8:3f57:fe78%6(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 100663296
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-D1-4E-C6-78-45-C4-C9-DE-2A
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  nap11-dns1.nap.wideopenwest.com
Address:  64.233.207.8
 
Name:    google.com
Addresses:  2607:f8b0:4009:80f::200e
  172.217.8.206
 
 
Pinging google.com [172.217.9.78] with 32 bytes of data:
Reply from 172.217.9.78: bytes=32 time=13ms TTL=51
Reply from 172.217.9.78: bytes=32 time=16ms TTL=51
 
Ping statistics for 172.217.9.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 16ms, Average = 14ms
Server:  nap11-dns1.nap.wideopenwest.com
Address:  64.233.207.8
 
Name:    yahoo.com
Addresses:  2001:4998:58:2201::73
  2001:4998:44:204::100d
  2001:4998:c:e33::53
  98.138.252.38
  206.190.39.42
  98.139.180.180
 
 
Pinging yahoo.com [98.138.252.38] with 32 bytes of data:
Reply from 98.138.252.38: bytes=32 time=83ms TTL=49
Reply from 98.138.252.38: bytes=32 time=57ms TTL=49
 
Ping statistics for 98.138.252.38:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 57ms, Maximum = 83ms, Average = 70ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  3...78 45 c4 c9 de 2a ......Realtek PCIe GBE Family Controller
  7...0c 8b fd 25 84 bb ......Microsoft Wi-Fi Direct Virtual Adapter
  8...0c 8b fd 25 84 ba ......Intel® Wireless-N 7260
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.135     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link     192.168.1.135    311
    192.168.1.135  255.255.255.255         On-link     192.168.1.135    311
    192.168.1.255  255.255.255.255         On-link     192.168.1.135    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     192.168.1.135    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     192.168.1.135    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  6    331 ::/0                     On-link
  1    331 ::1/128                  On-link
  6    331 2001::/32                On-link
  6    331 2001:0:9d38:6ab8:1c84:2bd8:3f57:fe78/128
                                    On-link
  8    311 fe80::/64                On-link
  6    331 fe80::/64                On-link
  6    331 fe80::1c84:2bd8:3f57:fe78/128
                                    On-link
  8    311 fe80::a0e9:9cf2:5f64:8212/128
                                    On-link
  1    331 ff00::/8                 On-link
  8    311 ff00::/8                 On-link
  6    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/19/2017 03:10:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: McUICnt.exe, version: 8.0.2042.0, time stamp: 0x57fd4328
Faulting module name: mcuifw.dll, version: 5.0.2054.0, time stamp: 0x5822d237
Exception code: 0xc0000409
Fault offset: 0x00000000000bf414
Faulting process id: 0x2574
Faulting application start time: 0xMcUICnt.exe0
Faulting application path: McUICnt.exe1
Faulting module path: McUICnt.exe2
Report Id: McUICnt.exe3
Faulting package full name: McUICnt.exe4
Faulting package-relative application ID: McUICnt.exe5
 
Error: (11/19/2017 02:52:36 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (11/19/2017 12:15:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 3.0.0.1247, time stamp: 0x59f37972
Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x59a63e00
Exception code: 0xc0000005
Fault offset: 0x001a4d5b
Faulting process id: 0x3154
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
Faulting package full name: mbam.exe4
Faulting package-relative application ID: mbam.exe5
 
Error: (11/18/2017 07:19:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 3.0.0.1247, time stamp: 0x59f37972
Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x59a63e00
Exception code: 0xc0000005
Fault offset: 0x001a4d5b
Faulting process id: 0x279c
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
Faulting package full name: mbam.exe4
Faulting package-relative application ID: mbam.exe5
 
Error: (11/18/2017 06:38:52 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at System.Xml.XmlDocument.CreateElement(String name)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JVC1ST1" SMBIOSMajVer="2" SMBIOSMinVer="7" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20130724000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Dell System Inspiron 15 7000 Series 7537" Ident_Num="STEPHANIEPC" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.135</HostIP></Exception>
 
Error: (11/18/2017 06:38:51 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at System.Xml.XmlDocument.CreateElement(String name)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JVC1ST1" SMBIOSMajVer="2" SMBIOSMinVer="7" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20130724000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Dell System Inspiron 15 7000 Series 7537" Ident_Num="STEPHANIEPC" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.135</HostIP></Exception>
 
Error: (11/18/2017 05:51:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error on creating/using the COM+ Writers publisher interface: BackupShutdown [0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
].
 
Error: (11/18/2017 05:51:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine IMultiInterfaceEventControl::GetSubscriptions.  hr = 0x80010108, The object invoked has disconnected from its clients.
.
 
Error: (11/18/2017 01:42:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 8.0.2042.0, time stamp: 0x57fd4328
Faulting module name: mcuifw.dll, version: 5.0.2054.0, time stamp: 0x5822d237
Exception code: 0xc0000409
Fault offset: 0x00000000000bf414
Faulting process id: 0x16dc
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
Faulting package full name: mcuicnt.exe4
Faulting package-relative application ID: mcuicnt.exe5
 
Error: (11/18/2017 12:11:16 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at System.Xml.XmlDocument.CreateElement(String name)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JVC1ST1" SMBIOSMajVer="2" SMBIOSMinVer="7" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20130724000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Dell System Inspiron 15 7000 Series 7537" Ident_Num="STEPHANIEPC" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.135</HostIP></Exception>
 
 
System errors:
=============
Error: (11/20/2017 07:38:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 07:36:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 05:05:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 05:03:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 04:51:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (11/20/2017 04:49:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (11/20/2017 04:47:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 04:45:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 04:43:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (11/20/2017 04:41:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
 
Microsoft Office Sessions:
=========================
Error: (11/19/2017 03:10:35 PM) (Source: Application Error)(User: )
Description: McUICnt.exe8.0.2042.057fd4328mcuifw.dll5.0.2054.05822d237c000040900000000000bf414257401d361613676252bC:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exeC:\Program Files\Common Files\McAfee\Platform\mcuifw.dll7192cf2d-7a8b-44c3-8be8-5ef32d33ec2f
 
Error: (11/19/2017 02:52:36 PM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (11/19/2017 12:15:20 PM) (Source: Application Error)(User: )
Description: mbam.exe3.0.0.124759f37972Qt5Core.dll5.6.2.059a63e00c0000005001a4d5b315401d3616259528320C:\Program Files\Malwarebytes\Anti-Malware\mbam.exeC:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll1a0dbf37-f032-4bbf-acb0-2e0cc76595ae
 
Error: (11/18/2017 07:19:55 PM) (Source: Application Error)(User: )
Description: mbam.exe3.0.0.124759f37972Qt5Core.dll5.6.2.059a63e00c0000005001a4d5b279c01d360d47d5e2e7dC:\Program Files\Malwarebytes\Anti-Malware\mbam.exeC:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll206316ad-c20e-4af2-b14e-12de9049d41c
 
Error: (11/18/2017 06:38:52 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at System.Xml.XmlDocument.CreateElement(String name)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JVC1ST1" SMBIOSMajVer="2" SMBIOSMinVer="7" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20130724000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Dell System Inspiron 15 7000 Series 7537" Ident_Num="STEPHANIEPC" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.135</HostIP></Exception>
 
Error: (11/18/2017 06:38:51 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at System.Xml.XmlDocument.CreateElement(String name)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JVC1ST1" SMBIOSMajVer="2" SMBIOSMinVer="7" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20130724000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Dell System Inspiron 15 7000 Series 7537" Ident_Num="STEPHANIEPC" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.135</HostIP></Exception>
 
Error: (11/18/2017 05:51:25 PM) (Source: VSS)(User: )
Description: BackupShutdown0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
 
Error: (11/18/2017 05:51:25 PM) (Source: VSS)(User: )
Description: IMultiInterfaceEventControl::GetSubscriptions0x80010108, The object invoked has disconnected from its clients.
 
Error: (11/18/2017 01:42:36 PM) (Source: Application Error)(User: )
Description: mcuicnt.exe8.0.2042.057fd4328mcuifw.dll5.0.2054.05822d237c000040900000000000bf41416dc01d35ff5d4cfe00aC:\Program Files\Common Files\McAfee\Platform\mcuicnt.exeC:\Program Files\Common Files\McAfee\Platform\mcuifw.dllf3be93ea-d12f-4dd5-b3f6-52cda5dd2740
 
Error: (11/18/2017 12:11:16 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at System.Xml.XmlDocument.CreateElement(String name)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JVC1ST1" SMBIOSMajVer="2" SMBIOSMinVer="7" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20130724000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Dell System Inspiron 15 7000 Series 7537" Ident_Num="STEPHANIEPC" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.135</HostIP></Exception>
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-11-20 07:51:39.514
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:51:39.499
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:49:46.325
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:49:46.315
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:40:20.055
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:40:20.043
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:40:17.294
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:40:17.284
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:40:09.467
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-11-20 07:40:09.457
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{D811A40A-9791-497C-B9DC-2D89C8E95EA1}) (Version: 6.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{8B47B514-F5D2-4E0D-B951-6E250618A7CD}) (Version: 6.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{31A0B634-BCF4-4D3F-8336-87FEACFEE142}) (Version: 11.0.1.2 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C1BBFD2A-BCDD-45B3-8C0B-66BD434970A8}) (Version: 2.4.8.1 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.36 - Piriform)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.9.0.22 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{C0C47F85-F48F-4709-9150-3FA62FA2DEAF}) (Version: 2.6.1000.0 - Dell Products, LP)
Dell System Detect (HKCU\...\d24084d039586cae) (Version: 8.11.0.3 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 19.2.17.55 - Synaptics Incorporated)
EPSON Remote Print Uninstall (HKLM\...\EPSON Remote Print) (Version:  - SEIKO EPSON Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 62.0.3202.94 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
iCloud (HKLM\...\{FF99A618-BCA5-4658-B9FF-CCF57C177610}) (Version: 7.1.0.34 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.3.1520 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{302600C1-6BDF-4FD1-1306-148929CC1385}) (Version: 3.1.1306.0354 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.6.0.1033 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{7224B7CE-196C-4E2A-A1AE-1D7BF259FD36}) (Version: 3.4.1942 - Intel Corporation)
Intel® WiDi (HKLM\...\{C605440F-2748-435F-9F29-EB1C8134856F}) (Version: 4.1.17.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{552523b2-40ad-46b3-94f6-2b99d0860d5c}) (Version: 18.40.0 - Intel Corporation)
InterActual Player (HKLM-x32\...\InterActual Player) (Version:  - )
iTunes (HKLM\...\{F2517A28-8CB8-4206-B86C-5EDD4EA26682}) (Version: 12.7.1.14 - Apple Inc.)
KB4023057 (HKLM\...\{ED06689A-33B7-4D35-8F76-36A82CD03406}) (Version: 2.3.0.0 - Microsoft Corporation)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
McAfee Anti-Theft (HKLM\...\McAfee Anti-Theft) (Version: 2.5.174.1 - McAfee, Inc.)
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 15.0.2063 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.139 - McAfee, Inc.)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4971.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7076.1026 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 56.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 56.0.2 (x64 en-US)) (Version: 56.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 56.0.2 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4971.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4971.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4971.1002 - Microsoft Corporation) Hidden
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.1.12 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7544 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C9661090-C134-46E8-90B2-76D72355C2A6}) (Version: 6.2.9200.21220 - Realtek Semiconductor Corp.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32\...\{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.11.0040 - ST Microelectronics)
VIAApp (HKLM-x32\...\{07CB5B45-1658-47D3-83E6-7C3A83313A93}_is1) (Version: 2.0.0716.774 - KRAMER)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 74%
Total physical RAM: 5850.57 MB
Available physical RAM: 1475.47 MB
Total Virtual: 6938.57 MB
Available Virtual: 1641.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:683.99 GB) (Free:376.68 GB) NTFS
2 Drive d: (ESP) (Fixed) (Total:0.48 GB) (Free:0.44 GB) FAT32
3 Drive w: () (Fixed) (Total:0.34 GB) (Free:0.31 GB) NTFS
4 Drive x: (PBR Image) (Fixed) (Total:12.26 GB) (Free:0.71 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\STEPHANIEPC
 
Administrator            DefaultAccount           Guest                    
stephanie.kleczynski     
 
========================= Restore Points ==================================
 
19-11-2017 04:28:57 Scheduled Checkpoint
 
**** End of log ****


#6 sdutcher

sdutcher
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Posted 20 November 2017 - 09:37 AM

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 11/20/17
Scan Time: 8:20 AM
Log File: 05bfc966-cdfe-11e7-a684-7845c4c9de2a.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3300
License: Trial
 
-System Information-
OS: Windows 10 (Build 15063.726)
CPU: x64
File System: NTFS
User: STEPHANIEPC\stephanie.kleczynski
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 401810
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 14 min, 51 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#7 sdutcher

sdutcher
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Posted 20 November 2017 - 11:55 AM

Malwarebytes Anti-Rootkit BETA 1.10.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2017.11.20.05
  rootkit: v2017.10.14.01
 
Windows 10 x64 NTFS
Internet Explorer 11.726.15063.0
stephanie.kleczynski :: STEPHANIEPC [administrator]
 
11/20/2017 8:45:47 AM
mbar-log-2017-11-20 (08-45-47).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 309168
Time elapsed: 1 hour(s), 7 minute(s), 26 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)


#8 Broni

Broni

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Posted 20 November 2017 - 09:12 PM

rKill?


My Website

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