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#1 cinerama


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Posted 18 November 2017 - 05:16 PM

When I try to download files that are attached to an email,  I get the message "A problem occurred while downloading your attachment. Please try again." I tried downloading files that I had no problems with in the past and I still get this same error message. I'm doing this through ATT.NET web site, yahoo mail. I tried other browsers, IE, FireFox, Chrome, Microsft Edge and I get the same error message from all of them. 

Edited by hamluis, 18 November 2017 - 05:49 PM.
Moved from Win 7 to Web Browsing/Email - Hamluis.

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#2 Chris Cosgrove

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Posted 18 November 2017 - 07:27 PM

That you are getting this in several browsers say that it is not a browser problem. This leaves the possibilities of either a setting in your email system which prohibits attachments, or a setting in your anti-virus doing the same, or a problem with AT&T as your ISP.


As a first step I would try going direct to the Yahoo web-site and trying your emails there - yahoo.com .  If that works I would have a word with your ISP who I presume is either AT&T or one of their subsidiaries.


Chris Cosgrove

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