Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random Restart No BSoD--Event ID 20


  • Please log in to reply
9 replies to this topic

#1 PenPineappleApplePen

PenPineappleApplePen

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:NY
  • Local time:10:07 AM

Posted 17 November 2017 - 03:11 AM

http://speccy.piriform.com/results/ecPUsSjQeWCCAXp0RgHSQkL

 

 

Above are the specs of my computer. Attached are from the application collection and the mini-dump file from tonight after I had just reinstalled Windows 10 because I thought that would fix the problem I was happening with the critical error 41s I was getting.

 

After approximately two hours, the computer will restart itself and work like normal. I can be gaming or just browsing the internet. I swapped out my video card because I thought it was from my original card (AMD R9 390x) drivers and then reformatted the hard drive and reinstalled Windows.

 

I'm afraid the fatal hardware error is from my motherboard or possibly the chip (just bought it a couple months ago to upgrade from an AMD 6300). 

 

Any help is appreciated. Thank you in advance.

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:07 AM

Posted 17 November 2017 - 07:38 AM

Are you wearing a sweater?
I ask because the CPU temp is only 12ºC (about 53ºF) - despite the rest of the temps being in the range of 28-34ºC

Are you using some sort of CPU cooling device that'd keep the temp that low?

Please understand that the SPECCY report is a one time snapshot of the system - so these temps may not be the usual temps (and, there's some discussion about the accuracy of the program's readings)

 

Your UEFI/BIOS (version FA) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 1 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of the MSINFO32 report shows a STOP 0x124 error, I suspect this is the same one that's cited in the memory dump that you uploaded (more on that later).

This error is one that's reported by the CPU to Windows - it does not necessarily mean that it's a CPU problem.

More info on this error here:  http://www.carrona.org/bsodindx.html#0x00000124

This is most often a hardware error, but it can also be due to compatibility issues or low-level driver problems.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

 

The memory dump is also a STOP 0x124, and it's most likely to be a hardware issue (so the diagnostics above are critical).

If all of the diagnostics pass, then I'd suggest several different things:

- running Driver Verifier (to see if we can coax a 3rd party driver (or even a Windows driver) to blame itself)
- a "clean" install of Windows (to rule out Windows and 3rd party drivers - therefore it's gotta be hardware)

- a hardware stripdown (to identify the problem device if the diagnostics don't find it).

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov 17 02:12:30.826 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111617-14921-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
System Uptime:0 days 0:00:05.516
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffa7812e7f8038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa7812e7f8038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

No 3rd party drivers were present in the memory dump.  This means it was either a Windows driver caused the crash, that hardware caused the crash, or that some other event caused Windows/hardware to crash (and exited before the memory dump could collect it).

Edited by usasma, 17 November 2017 - 07:41 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 PenPineappleApplePen

PenPineappleApplePen
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:NY
  • Local time:10:07 AM

Posted 18 November 2017 - 12:17 AM

To answer your first question, how did you know I was freezing? ha!  I did monitor my CPU temp today while I was doing things and it varied between 10-30c while everything else maintained around 33c. I have the AMD-8350-Wraith Cooler version but it isn't a special cooler and shouldn't drop below ambient temperature. The SPECCY thing just kept going back and forth like it couldn't make up it's mind about the temp for my CPU.

 

I updated all the drivers I could with the Windows Update after a fresh install of Windows 10.

 

I tried to find a BIOS update for my MOBO but couldn't see one from the manufacturer's site, unless I missed something here. Under the BIOS downloads, it just shows "First Release" https://www.gigabyte.com/Motherboard/GA-78LMT-USB3-rev-50#support-dl

 

I ran the Driver Verification you suggested which resulted in BSOD each time I tried to log into Windows. I'd get to my desktop and then immediate crash. The Memory dumps were too large to attach after being zipped and was unable to upload them here but was able to do so to this link: https://drive.google.com/file/d/1_M03IgFxj2xytNfYUv1luyuN0M5YM1Cu/view?usp=sharing . So I switched it to mini-dumps, restarted the Driver Verification, then I disabled any startup programs, and it didn't do it again, but, when I went to start the software for my Logitech G13, I immediately had a BSOD.

 

Keep in mind, these are my first blue screen experience since owning this PC. Any other time, it'd just restart itself after crashing. 

 

The below files are the dumps where after logging into the PC, and starting the software it'd go to immediate BSOD. The fourth one (because I thought maybe it was the peripheral causing it) is after I removed the USB connection from the computer and started the software. 

 

After disabling the Driver Verification, I can successfully start the program for the gaming pad.

 

I'll be doing the Memtest86 when I go to bed so I can run the passes needed and I'll report what the results are when I get back to the computer tomorrow.

 

Thanks for your help so far!

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:07 AM

Posted 18 November 2017 - 08:06 AM

I would suspect a hardware problem with the gamepad at this point.

Can you try it on another computer - both with and without the software?

 

Another option is that the port that you plug it into may be bad.  Do you have other ports you can try it on?
On most systems I suggest switching between the front and rear ports as they use different headers on the motherboard.

 

And, one other option is to uninstall the gamepad software and then try using the gamepad without it.

This'd also involve a test using Driver Verifier again - to see if it crashes when booting (as it did previously) without the software.

 

The BSOD's all involve HIDCLASS.SYS - a Windows driver that is used by HID (Human Interface Devices) hardware.

So, from all we've done so far, it's most likely an input device that's causing problems.

 

A WIndows corruption is possible, but not very likely.  We'll look at that if we're not able to identify a hardware component that's causing a problem.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov 17 23:43:41.332 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111717-27859-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:03:08.427
Probably caused by :HIDCLASS.SYS ( HIDCLASS!HidpCallDriver+7a )
BugCheck 1000007E, {ffffffffc0000005, fffff80202ba2945, ffff8b8fe3605dd8, ffff8b8fe3605620}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80202ba2945, The address that the exception occurred at
Arg3: ffff8b8fe3605dd8, Exception Record Address
Arg4: ffff8b8fe3605620, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
FAILURE_BUCKET_ID: AV_VRFK_HIDCLASS!HidpCallDriver
  BIOS Version                  FA
  BIOS Release Date             04/23/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 17 23:34:06.151 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111717-28250-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:03:48.244
Probably caused by :HIDCLASS.SYS ( HIDCLASS!HidpCallDriver+7a )
BugCheck 1000007E, {ffffffffc0000005, fffff801d7c26945, ffffa20d66d5cdd8, ffffa20d66d5c620}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801d7c26945, The address that the exception occurred at
Arg3: ffffa20d66d5cdd8, Exception Record Address
Arg4: ffffa20d66d5c620, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
FAILURE_BUCKET_ID: AV_VRFK_HIDCLASS!HidpCallDriver
  BIOS Version                  FA
  BIOS Release Date             04/23/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 17 23:26:42.199 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111717-24750-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:02:34.289
Probably caused by :HIDCLASS.SYS ( HIDCLASS!HidpCallDriver+7a )
BugCheck 1000007E, {ffffffffc0000005, fffff801ed1a8945, fffff989bf259dd8, fffff989bf259620}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801ed1a8945, The address that the exception occurred at
Arg3: fffff989bf259dd8, Exception Record Address
Arg4: fffff989bf259620, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
FAILURE_BUCKET_ID: AV_VRFK_HIDCLASS!HidpCallDriver
  BIOS Version                  FA
  BIOS Release Date             04/23/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 17 23:20:09.521 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111717-25578-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:03:04.615
Probably caused by :HIDCLASS.SYS ( HIDCLASS!HidpCallDriver+7a )
BugCheck 1000007E, {ffffffffc0000005, fffff803cce25945, ffffa90618de1dd8, ffffa90618de1620}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803cce25945, The address that the exception occurred at
Arg3: ffffa90618de1dd8, Exception Record Address
Arg4: ffffa90618de1620, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
FAILURE_BUCKET_ID: AV_VRFK_HIDCLASS!HidpCallDriver
  BIOS Version                  FA
  BIOS Release Date             04/23/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Nov 17 23:43:41.332 2017 (UTC - 5:00)**************************
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
rzendpt.sys                 Wed Jun 15 23:43:23 2016 (5762205B)
rzudd.sys                   Wed Jun 15 23:43:26 2016 (5762205E)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
nvhda64v.sys                Thu Sep 14 05:55:42 2017 (59BA521E)
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)


http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 PenPineappleApplePen

PenPineappleApplePen
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:NY
  • Local time:10:07 AM

Posted 18 November 2017 - 03:24 PM

The hardware cannot run without the software. 

 

I tried moving to different USB which were from the second and third dumps. The fourth was when I removed the hardware.

 

I submitted an inquiry to Logitech support to see if anyone else has ever reported similar issues.

 

 

 

Today though, I crashed again. The Logitech hardware was completely disconnected from anything. It had another one of those Event ID 20s.

 

The second one was hours later, after watching some shows online and having Hearthstone running in the background then deciding I wanted to play Destiny2.

 

I should add the second one is with the hardware and software from Logitech completely uninstalled and removed from the PC.

 

the temps weren't higher than 36c across everything.

Attached Files


Edited by PenPineappleApplePen, 18 November 2017 - 07:55 PM.


#6 PenPineappleApplePen

PenPineappleApplePen
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:NY
  • Local time:10:07 AM

Posted 18 November 2017 - 11:54 PM

I was looking at the SpeedFan thing and kept noticing a Temp3 going up to and over 50c so I downloaded something from CPUID Hardware Monitor and found that my PSU fan wasn't working at all which was why the temp was so high. When I did a fan test, it did go up to 2944rpm the first time, then back to 0rpm. Did it another time and it just went to 500rpm and no higher.  Thankfully looks like Corsair has a 10 year warranty on these PSUs, so I've started an RMA process on that.

 

In looking at the minidumps, did you see anything where the power supply could be doing stuff? Maybe that's the cause of the other issues I've been having?

 

vZsMu1c.png

 

Edit: so, found out that this PSU has a 0rpm thing where it conserves energy with low loads.  Downloaded Corsair Link, adjusted the fans to a fixed speed instead of a default, temps went down by a lot. Tried to do some gaming like last night and another crash happened which is uploaded below. Temp thing from SpeedFan: https://docs.google.com/spreadsheets/d/120YbcXZ1g129q44KihAFDiazFx2fyWTbd09EmF8-Z3Q/edit?usp=sharing

Attached Files


Edited by PenPineappleApplePen, 19 November 2017 - 07:42 AM.


#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:07 AM

Posted 19 November 2017 - 04:28 PM

Temps look good.
I have a bit of knowledge about hardware, as one can't do BSOD analysis without it, but I am not a hardware expert.

 

OOPS!  Hit REPLY too soon!  Will post back with more in a few minutes.........

 

Wife's home, gotta go get dinner.  Will post later tonight or in the AM


Edited by usasma, 19 November 2017 - 04:47 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:07 AM

Posted 20 November 2017 - 08:20 AM

A bit of hardware knowledge is needed to analyze BSOD's - but I am not a hardware expert.

Try updating these older drivers (except for the RTCore64.sys - I suggest uninstalling the program that uses it):

viahduaa.sys Tue Jun 16 04:06:10 2015 (557FD8F2)
VIA High Definition Audio Function Driver http://www.via.com.tw/en/support/drivers.jsp
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys

rzendpt.sys Wed Jun 15 23:43:23 2016 (5762205B)
Razer RzEndPt driver http://www.razersupport.com/
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys

rzudd.sys Wed Jun 15 23:43:26 2016 (5762205E)
Razer Rzudd Engine Driver http://www.razersupport.com/index.php?_m=downloads&_a=view
http://www.carrona.org/drivers/driver.php?id=rzudd.sys

RTCore64.sys Fri Sep 30 08:03:17 2016 (57EE5485) - Please uninstall the program that uses this one.
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7) http://www.guru3d.com/category/rivatuner/
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys

rt640x64.sys Wed Oct 5 09:32:55 2016 (57F50107)
Realtek NICDRV 8169 PCIe GBE Family Controller driver [br] http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys

If that doesn't help, then I suggest starting with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
If ALL of the tests pass, then try this procedure to identify the problem device(s): http://www.carrona.org/strpdown.html

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Nov 19 07:30:08.435 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111917-24968-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:00:07.141
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffbb05fc0d18f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffbb05fc0d18f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR: 0x124_AuthenticAMD
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 18 19:44:34.764 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111817-21390-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 4:28:23.469
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 133, {1, 1e00, fffff80157e07370, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
DISPATCH_LEVEL or above. The offending component can usually be
identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: fffff80157e07370
Arg4: 0000000000000000
BUGCHECK_STR: 0x133
DEFAULT_BUCKET_ID: ZEROED_STACK_0x133
PROCESS_NAME: System
FAILURE_BUCKET_ID: ZEROED_STACK_0x133
BIOS Version FA
BIOS Release Date 04/23/2013
Manufacturer Gigabyte Technology Co., Ltd.
Product Name GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 18 15:16:18.170 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111817-20062-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:00:06.874
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffb98576bc08f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb98576bc08f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR: 0x124_AuthenticAMD
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 18 19:44:34.764 2017 (UTC - 5:00)**************************
MpKsl59507ed9.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
rzendpt.sys                 Wed Jun 15 23:43:23 2016 (5762205B)
rzudd.sys                   Wed Jun 15 23:43:26 2016 (5762205E)
RTCore64.sys                Fri Sep 30 08:03:17 2016 (57EE5485)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
nvhda64v.sys                Thu Sep 14 05:55:42 2017 (59BA521E)
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)


MpKsl59507ed9.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 PenPineappleApplePen

PenPineappleApplePen
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:NY
  • Local time:10:07 AM

Posted 06 December 2017 - 09:52 AM

Hi sir,

 

Sorry for not replying in awhile, been busy with the holidays and family stuff.  Thank you again for all your help. I did end up fixing the BSoD by replacing the video card after the PSU arrived.  But, my boyfriend surprised me with a completely new computer build, ALL Intel/Nvidia this time and now my old rig will replace our current media tower to stream TV shows and movies.  Thanks again for all your help. Hope you and your family have a nice holiday.



#10 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:07 AM

Posted 07 December 2017 - 08:36 AM

Thanks for letting us know.

Happy holidays to you and yours also!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users