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Computer randomly restarts (with no BSOD) Powersupply?


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1 reply to this topic

#1 Jeanne23

Jeanne23

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Posted 16 November 2017 - 10:28 AM

I'm cross-posting this from the Windows support for crashes/resets/BSOD just because I have a feeling this is a hardware problem, not a Windows problem.

 

 

My computer has an issue where it randomly restarts.  It doesn't have a BSOD, and it doesn't act like anything unusual happened when it starts up again.  It acts like a fresh, regular reboot.

 

My stats are here:

 

http://speccy.piriform.com/results/CLIQQHfDYCFyqReVL5pTqQ8

 

This is my current build, but the speakers have been disconnected:  https://pcpartpicker.com/list/nqtC9W

 

The end of my post has the event log.

 

 

Here's the story.  I built my own SSD computer and it ran like a dream.  I decided to install an old school harddrive to store videos/photos on.  My power supply should have been compatible with this.

 

After I did this, the computer started randomly rebooting.  Naturally, I assumed it was the additional hard drive and chalked it up to the power supply (or the cable, since I had it piggybacking on the same as the SSD drive) not *really* being powerful enough to handle the additional hard drive. 

 

First I tried reinstalling windows, because I figured that couldn't hurt as a first step.  Didn't work.

 

I unplugged the HD but left it in the case.  This seemed to do the trick, and I didn't see a restart for a while.  I didn't spend as much time on this computer though.  (It's my gaming computer and work got rough).

 

I hopped on it for an hour today and it restarted about five times during that hour.  I was using GoToMeeting and had my camera and mic going when it did. 

 

I have a very basic USB Microsoft LifeCam HD-3000.

 

Any thoughts on what could be happening?

 

Thanks for any help!

 

 

Log:

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Jeann (administrator) on 16-11-2017 at 10:01:11
Running from "C:\Users\Jeann\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (11/16/2017 09:45:24 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
Error: (11/16/2017 09:44:50 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
.
Error: (11/16/2017 09:44:31 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
.
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

System errors:
=============
Error: (11/16/2017 09:51:51 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073712: 2017-11 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4048953).
Error: (11/16/2017 09:48:08 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (11/16/2017 09:47:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:24:02 AM on ‎11/‎16/‎2017 was unexpected.
Error: (11/16/2017 09:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.

Error: (11/16/2017 09:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.

Error: (11/16/2017 09:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.

Error: (11/16/2017 09:44:30 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Feature update to Windows 10, version 1703.
Error: (11/16/2017 09:24:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (11/16/2017 09:24:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:19:24 AM on ‎11/‎16/‎2017 was unexpected.
Error: (11/16/2017 09:19:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (11/16/2017 09:45:24 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
Error: (11/16/2017 09:44:50 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
Error: (11/16/2017 09:44:31 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)

=========================== Installed Programs ============================
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.8 - Advanced Micro Devices, Inc.)
ASRRGBLED v1.0.21 (HKLM-x32\...\ASRock RGB LED_is1) (Version: 1.0.21 - ASRock Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{D6823E97-B396-927D-D651-AFB82BE03523}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (HKLM\...\{E7AA1A02-575C-14C6-FBEF-4BE6D46A5B74}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{4B01C6D5-4693-6CA8-ECF7-A0F9E7FEC6DB}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{EB6C44F1-0F78-FE10-BC63-90BA50AB0CE9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{50DBC6DD-C2A2-2C38-FE37-A48208474155}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{B26D75B8-FAB7-6F8B-767F-BAF975383D91}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{36EDC500-E4C0-371C-9865-08450415C1E9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{BF26ACAF-6D09-023B-5FB7-8A848874A724}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{4C2FB7FD-89FD-BA5C-585A-3811F326AD34}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{9DB37D05-F855-5D7D-08C2-25E00E2CCDBC}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{87250370-0A99-4ED9-DCE4-970DAC325FA5}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{D74218A3-C503-57EF-AC9F-2220082E7ADE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{1F815C78-D31E-53FD-C8BF-3215E4F022A3}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{DA433FCF-90A1-19A5-65A7-FDF82DE4826D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{79F58747-D616-4CDB-7D8B-4BC580D99153}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{949F125B-A6CC-5A5E-EEE7-4AC50305C1FA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{02E80355-64BF-6C1E-B0B7-76857D62A86D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{20D46801-147B-30AD-7C5A-AC4560A79096}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{22C39711-2747-D264-319A-1550BEEAAEC6}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{77158555-E271-A561-ECDA-611639388B5C}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{1DBACFDB-5E43-7882-36BD-53526D34BD22}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{97673BD1-8CA0-53EF-C4E7-282CD8748F1C}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{A91FC4BF-C1EC-ADCA-79D1-F4F0671F1D60}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{F1AD64B3-4114-8EF7-407C-F9F9122EDA68}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{ED28D75F-557C-39C9-5004-F8F17C8BC279}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{ED75A775-03A7-F214-868D-497748707968}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{07BFBD5C-2F63-6828-1B61-B41A44113F3B}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{41268A73-D680-48C5-DE5E-CF67C05CBBBB}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{9655DE76-0987-9159-5A7E-FCE18409D004}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{E6038D3E-5D87-8DF7-6D05-BE7532C3E73E}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{CD73EC8B-9F04-5EA1-8FD4-AEE4DAC51267}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{DFAD9DAC-4768-C8BB-4E0E-5239605A9BEA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{397C2EE5-B514-0CC5-53C3-2FBE46CE6EDF}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{FFBFBD1F-B160-A119-7C43-8584FA2E5665}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{45FA39D2-8AEB-AFF8-2FA6-96891732CB80}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{4D1D5407-9B69-6422-629C-8518A26004A4}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{A8379BAB-59A9-C0A3-8BCC-4852EA403692}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{B3EA6CCB-F44C-DC35-94F5-1B9CC18FE598}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{24DF617A-CD23-6E6A-126B-23630D2781CE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{AEE4C0AE-CDAF-5D37-2DA3-A2B3FDFE6E81}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{83DDDFD8-AD42-72F9-E4F1-5456FDB304C9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{BE064737-1F2C-ECDD-916C-798E3D18C263}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Dangerous Golf (HKLM\...\Steam App 405500) (Version:  - Three Fields Entertainment)
Discord (HKCU\...\Discord) (Version: 0.0.298 - Discord Inc.)
Friday the 13th: The Game (HKLM\...\Steam App 438740) (Version:  - IllFonic)
GoTo Opener (HKLM-x32\...\{351B54B2-1AFC-42A7-A8C0-9E05C26F0D1E}) (Version: 1.0.470 - LogMeIn, Inc.)
GoToMeeting 8.16.0.7881 (HKCU\...\GoToMeeting) (Version: 8.16.0.7881 - LogMeIn, Inc.)
Grim Fandango Remastered (HKLM\...\Steam App 316790) (Version:  - Double Fine Productions)
Intel® Chipset Device Software (HKLM-x32\...\{bb0592a7-5772-4736-9d55-2402740085db}) (Version: 10.1.1.38 - Intel® Corporation) Hidden
King's Quest Collection (HKLM\...\Steam App 10100) (Version:  - Sierra)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7076.1026 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mount & Blade (HKLM\...\Steam App 22100) (Version:  - TaleWorlds Entertainment)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
PLAYERUNKNOWN'S BATTLEGROUNDS (HKLM\...\Steam App 578080) (Version:  - Bluehole, Inc.)
PLAYERUNKNOWN'S BATTLEGROUNDS (Test Server) (HKLM\...\Steam App 622590) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8051 - Realtek Semiconductor Corp.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Twitch (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Twitch Interactive, Inc.)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{17515373-7495-4995-9089-B7D6DF455C38}) (Version: 2.6.0.0 - Microsoft Corporation)
Vulkan Run Time Libraries 1.0.39.1 (HKLM\...\VulkanRT1.0.39.1) (Version: 1.0.39.1 - LunarG, Inc.)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
XSplit Broadcaster (HKLM-x32\...\{54F83C04-6844-4BE4-B24A-B2E90AD12DBE}) (Version: 3.0.1705.3117 - SplitmediaLabs)
========================= Devices: ================================

========================= Memory info: ===================================
Percentage of memory in use: 15%
Total physical RAM: 32727.21 MB
Available physical RAM: 27688.69 MB
Total Virtual: 37591.21 MB
Available Virtual: 31810.04 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.21 GB) (Free:362.92 GB) NTFS
========================= Users: ========================================
User accounts for \\DESKTOP-UQ3MJ6K
Administrator            DefaultAccount           defaultuser0            
Guest                    Jeann                   

**** End of log ****

 



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#2 hamluis

hamluis

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Posted 16 November 2017 - 03:53 PM

Please conclude the open topic at https://www.bleepingcomputer.com/forums/t/663058/computer-randomly-restarts-with-no-bsod/ before initiating a new topic on the same problems with the same system.  This avoids confusion and possibly conflicting advice/suggestions/comments.

 

This topic is now closed.

 

Thank you :).

 

Louis






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