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Computer randomly restarts (with no BSOD)


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#1 Jeanne23

Jeanne23

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Posted 16 November 2017 - 10:15 AM

My computer has an issue where it randomly restarts.  It doesn't have a BSOD, and it doesn't act like anything unusual happened when it starts up again.  It acts like a fresh, regular reboot.

 

My stats are here:

 

http://speccy.piriform.com/results/CLIQQHfDYCFyqReVL5pTqQ8

 

This is my current build, but the speakers have been disconnected:  https://pcpartpicker.com/list/nqtC9W

 

The end of my post has the event log.

 

 

Here's the story.  I built my own SSD computer and it ran like a dream.  I decided to install an old school harddrive to store videos/photos on.  My power supply should have been compatible with this.

 

After I did this, the computer started randomly rebooting.  Naturally, I assumed it was the additional hard drive and chalked it up to the power supply (or the cable, since I had it piggybacking on the same as the SSD drive) not *really* being powerful enough to handle the additional hard drive. 

 

First I tried reinstalling windows, because I figured that couldn't hurt as a first step.  Didn't work.

 

I unplugged the HD but left it in the case.  This seemed to do the trick, and I didn't see a restart for a while.  I didn't spend as much time on this computer though.  (It's my gaming computer and work got rough).

 

I hopped on it for an hour today and it restarted about five times during that hour.  I was using GoToMeeting and had my camera and mic going when it did. 

 

I have a very basic USB Logitech webcam.

 

Any thoughts on what could be happening?

 

Thanks for any help!

 

 

Log:

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Jeann (administrator) on 16-11-2017 at 10:01:11
Running from "C:\Users\Jeann\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (11/16/2017 09:45:24 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
Error: (11/16/2017 09:44:50 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
.
Error: (11/16/2017 09:44:31 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
.
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

System errors:
=============
Error: (11/16/2017 09:51:51 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073712: 2017-11 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4048953).
Error: (11/16/2017 09:48:08 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (11/16/2017 09:47:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:24:02 AM on ‎11/‎16/‎2017 was unexpected.
Error: (11/16/2017 09:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.

Error: (11/16/2017 09:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.

Error: (11/16/2017 09:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.

Error: (11/16/2017 09:44:30 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Feature update to Windows 10, version 1703.
Error: (11/16/2017 09:24:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (11/16/2017 09:24:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:19:24 AM on ‎11/‎16/‎2017 was unexpected.
Error: (11/16/2017 09:19:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (11/16/2017 09:45:24 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
Error: (11/16/2017 09:44:50 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
Error: (11/16/2017 09:44:31 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (11/16/2017 09:06:20 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 (HRESULT : 0x80040210) (0x80040210)

=========================== Installed Programs ============================
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.8 - Advanced Micro Devices, Inc.)
ASRRGBLED v1.0.21 (HKLM-x32\...\ASRock RGB LED_is1) (Version: 1.0.21 - ASRock Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{D6823E97-B396-927D-D651-AFB82BE03523}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (HKLM\...\{E7AA1A02-575C-14C6-FBEF-4BE6D46A5B74}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{4B01C6D5-4693-6CA8-ECF7-A0F9E7FEC6DB}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{EB6C44F1-0F78-FE10-BC63-90BA50AB0CE9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{50DBC6DD-C2A2-2C38-FE37-A48208474155}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{B26D75B8-FAB7-6F8B-767F-BAF975383D91}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{36EDC500-E4C0-371C-9865-08450415C1E9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{BF26ACAF-6D09-023B-5FB7-8A848874A724}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{4C2FB7FD-89FD-BA5C-585A-3811F326AD34}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{9DB37D05-F855-5D7D-08C2-25E00E2CCDBC}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{87250370-0A99-4ED9-DCE4-970DAC325FA5}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{D74218A3-C503-57EF-AC9F-2220082E7ADE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{1F815C78-D31E-53FD-C8BF-3215E4F022A3}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{DA433FCF-90A1-19A5-65A7-FDF82DE4826D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{79F58747-D616-4CDB-7D8B-4BC580D99153}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{949F125B-A6CC-5A5E-EEE7-4AC50305C1FA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{02E80355-64BF-6C1E-B0B7-76857D62A86D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{20D46801-147B-30AD-7C5A-AC4560A79096}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{22C39711-2747-D264-319A-1550BEEAAEC6}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{77158555-E271-A561-ECDA-611639388B5C}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{1DBACFDB-5E43-7882-36BD-53526D34BD22}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{97673BD1-8CA0-53EF-C4E7-282CD8748F1C}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{A91FC4BF-C1EC-ADCA-79D1-F4F0671F1D60}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{F1AD64B3-4114-8EF7-407C-F9F9122EDA68}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{ED28D75F-557C-39C9-5004-F8F17C8BC279}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{ED75A775-03A7-F214-868D-497748707968}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{07BFBD5C-2F63-6828-1B61-B41A44113F3B}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{41268A73-D680-48C5-DE5E-CF67C05CBBBB}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{9655DE76-0987-9159-5A7E-FCE18409D004}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{E6038D3E-5D87-8DF7-6D05-BE7532C3E73E}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{CD73EC8B-9F04-5EA1-8FD4-AEE4DAC51267}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{DFAD9DAC-4768-C8BB-4E0E-5239605A9BEA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{397C2EE5-B514-0CC5-53C3-2FBE46CE6EDF}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{FFBFBD1F-B160-A119-7C43-8584FA2E5665}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{45FA39D2-8AEB-AFF8-2FA6-96891732CB80}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{4D1D5407-9B69-6422-629C-8518A26004A4}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{A8379BAB-59A9-C0A3-8BCC-4852EA403692}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{B3EA6CCB-F44C-DC35-94F5-1B9CC18FE598}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{24DF617A-CD23-6E6A-126B-23630D2781CE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{AEE4C0AE-CDAF-5D37-2DA3-A2B3FDFE6E81}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{83DDDFD8-AD42-72F9-E4F1-5456FDB304C9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{BE064737-1F2C-ECDD-916C-798E3D18C263}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Dangerous Golf (HKLM\...\Steam App 405500) (Version:  - Three Fields Entertainment)
Discord (HKCU\...\Discord) (Version: 0.0.298 - Discord Inc.)
Friday the 13th: The Game (HKLM\...\Steam App 438740) (Version:  - IllFonic)
GoTo Opener (HKLM-x32\...\{351B54B2-1AFC-42A7-A8C0-9E05C26F0D1E}) (Version: 1.0.470 - LogMeIn, Inc.)
GoToMeeting 8.16.0.7881 (HKCU\...\GoToMeeting) (Version: 8.16.0.7881 - LogMeIn, Inc.)
Grim Fandango Remastered (HKLM\...\Steam App 316790) (Version:  - Double Fine Productions)
Intel® Chipset Device Software (HKLM-x32\...\{bb0592a7-5772-4736-9d55-2402740085db}) (Version: 10.1.1.38 - Intel® Corporation) Hidden
King's Quest Collection (HKLM\...\Steam App 10100) (Version:  - Sierra)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7076.1026 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mount & Blade (HKLM\...\Steam App 22100) (Version:  - TaleWorlds Entertainment)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
PLAYERUNKNOWN'S BATTLEGROUNDS (HKLM\...\Steam App 578080) (Version:  - Bluehole, Inc.)
PLAYERUNKNOWN'S BATTLEGROUNDS (Test Server) (HKLM\...\Steam App 622590) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8051 - Realtek Semiconductor Corp.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Twitch (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Twitch Interactive, Inc.)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{17515373-7495-4995-9089-B7D6DF455C38}) (Version: 2.6.0.0 - Microsoft Corporation)
Vulkan Run Time Libraries 1.0.39.1 (HKLM\...\VulkanRT1.0.39.1) (Version: 1.0.39.1 - LunarG, Inc.)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
XSplit Broadcaster (HKLM-x32\...\{54F83C04-6844-4BE4-B24A-B2E90AD12DBE}) (Version: 3.0.1705.3117 - SplitmediaLabs)
========================= Devices: ================================

========================= Memory info: ===================================
Percentage of memory in use: 15%
Total physical RAM: 32727.21 MB
Available physical RAM: 27688.69 MB
Total Virtual: 37591.21 MB
Available Virtual: 31810.04 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.21 GB) (Free:362.92 GB) NTFS
========================= Users: ========================================
User accounts for \\DESKTOP-UQ3MJ6K
Administrator            DefaultAccount           defaultuser0            
Guest                    Jeann                   

**** End of log ****

 

 



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#2 Jeanne23

Jeanne23
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Posted 16 November 2017 - 10:23 AM

A quick correction, my webcam is a Microsoft LifeCam HD-3000 (I forgot I got a different one)



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 16 November 2017 - 10:44 AM

I would start by monitoring your temps:  SpeedFan v. 4.5.1  (free from here:  http://www.almico.com/sfdownload.php

Wait until it shuts down again, then recover and immediately generate these 2 sets of reports:

Also let us know the temps before the shutdown and immediately after recovering it.

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php

Edited by usasma, 16 November 2017 - 10:44 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Jeanne23

Jeanne23
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Posted 16 November 2017 - 11:07 AM

Thank you! 

 

I know you said to wait until after a reboot (it has decided not to reboot for a little while finally), but I did see those 41 errors, so I'm attaching that in case it is useful at this moment.

 

The report with the errors:

 

https://drive.google.com/open?id=1XeIGLSMfxW9-xYP8UPZ1lQY8t_7d6lYQ

 

The SysnativeFileCollection App:

 

https://drive.google.com/open?id=1v9ri-svPE20ptZ1ze9iIYNTkCuDZ0gpL​

 

Also, I have excessive fans in my set-up (and directly on my GPU), but it looks like that may be the problem... 

 

ojojOrS.png

 

I'm going to shut down the computer for now and not experience another crash, just in case y'all agree it's the GPU... and I think  I'll go order higher quality thermal paste maybe? 



#5 DavisMcCarn

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Posted 16 November 2017 - 04:20 PM

The only temp which is excessive is AUXTIN1 which is a sensor on the motherboard and may not even exist. (It depends on the exact model of the system board)
55c on your GPU is a little warm if you have been working it a little; but, most AMD parts don't scream until they hit 90.
None of those temps should have caused a spontaneous reboot.
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#6 usasma

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Posted 16 November 2017 - 05:27 PM

The purpose of waiting for the system to experience then error, then recovering, is so that I can see the events that led up to the problem in the log.

I spot the problem by looking for the Event 41 event, then work back from there.  I compare previous events to see if I can find a pattern.

Please wait until it does it again, then recover and immediately generate the Admin report.

FWIW - I found no repeating issues in this report - so I presume that this is a  hardware problem because of that.

 

I suggested viewing the temps until just before the crash, and then again immediately after restarting.
This will enable us to have a look at the temps close to the time of the crash (and, hopefully, taking the temps immediately after the crash will show us something significant).

You can also try to monitor your system's temperatures by enabling logging in SpeedFan: 

 

SpeedFan can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

FYI - I have had problems getting this report from posters on a few occasions - so please check that it's working (and logging) for you.
 

As DavisMcCarn says, the AUXTIN1 temp may be a phantom device/reading.

To test for this:

- WARNING - DO NOT ACTUALLY TOUCH ANYTHING INSIDE THE CASE DURING THIS TEST!!!  You can get 2nd or 3rd degree burns!!!

- open the case

- remove the power (unplug the cord from teh wall)

- hold the power button down for 20-30 seconds

- hold the metal of the case with one hand.

- with the other hand carefully feel around the inside of the case without touching anything.

When you come near hot devices, you'll feel the heat.  The AUXTIN1 will feel as hot as boiling water!

So, when you get near it (if it does exist), you'll feel the heat well before you touch it (but still, DO NOT TOUCH IT!!!)

If you don't feel that heat, then the AUXTIN1 sensor is a phantom and can be safely disregarded.

 

FWIW - I had a bad sensor on a video card a few years ago, and only found out about it because I burnt myself pretty badly (2nd degree burns) when I tried to handle the card.

BE CAREFUL!!!


Edited by usasma, 16 November 2017 - 05:28 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Jeanne23

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Posted 20 November 2017 - 09:43 AM

Thank you so much.  I'll post when I have a report.  It wasn't crashing at all last time I was using the computer, but I also did not use the web cam that time.  I'll see if I can try to have that running as well.

 

I keep having to fly out for work meetings, so I'm sorry for the pauses in my attempts, and I appreciate all the help!



#8 usasma

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Posted 20 November 2017 - 08:23 PM

Take your time.  I get an email when you reply to the post - and will get back to you the next time I'm online (usually in the early AM Eastern US time)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Jeanne23

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Posted 15 March 2018 - 05:36 PM

I'm so sorry for taking so long to reply.  I travel a lot for work and I know when I use this computer it'll start rebooting and make me sad again!

 

I booted up the computer, loaded steam, and launched PlayerUnknownBattlegrounds and let it idle.  Sure enough, it rebooted after ~30 minutes.

 

The report that shows the event 41 error:

 

https://drive.google.com/file/d/109C3zCE-hjLAMOu9UoqB4Wvw4i9wB9Eu/view?usp=sharing

 

 

Here is the Sysnative File:

 

https://drive.google.com/file/d/1v9ri-svPE20ptZ1ze9iIYNTkCuDZ0gpL/view?usp=sharing

 

 

I had my webcam unplugged while I had it on, since someone suggested the problem could be there or with its USB slot. 



#10 Jeanne23

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Posted 15 March 2018 - 05:42 PM

Here's also a new speccy file, since it's been a little while:

 

https://drive.google.com/file/d/15i02rdtchbw3H_OE9BDyxRBp7q_v_oYk/view?usp=sharing



#11 usasma

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Posted 16 March 2018 - 04:51 AM

OK, while we're doing the following stuff, I'd suggest that you ensure that your system is fully backed up.

That way you'll be prepared in case we have to resort to a RESET of your system (either with the Keep My Files option or the Remove Everything option)

 

There are no memory dumps in the Sysnative archive,

Nor are there any memory dumps mentioned in the KernelDumpList.txt file

Nor are there any BSOD's mentioned in the WER section of the MSINFO32 report

There are also no regularly repeating events just prior to the Event ID 41 event.

IMO opinion this is most likely a hardware problem (which can include compatibility and low-level driver problems)

 

Let's start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.


On to the rest of the suggestions.......

 

Your UEFI/BIOS (version P1.00) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 7 Windows Update hotfixes installed.  Most build 14393 (1607/Anniversary Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.  You are currently 2 major releases behind in the updates (the Creators Update and the Fall Creators Update) - updating of Windows is CRITICAL!!!
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There's not much else significantly outdated with the system.

As such, the next thing to try would be to rule out hardware as a problem.
Here's how I suggest doing it:

My suggested way to diagnose a hardware problem (3 steps):

Step #1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests and let us know the results.  (If you can't run all the tests, then at least run these free, bootable diagnostics:  http://www.carrona.org/initdiag.html )
    FYI - These are the tests and what we usually see for the reports:

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


Step #2)  If all the tests pass, then try to perform a clean install of Windows:

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).
         - The BIOS/UEFI is updated to the latest available version (this presumes that the system is compatible w/Windows 10 also).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [:(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


Step #3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 DavisMcCarn

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Posted 16 March 2018 - 06:35 AM

The overwhelming scuttlebutt from the web is that the problem is power related and the event id 41's occur after the PC has spontaneously rebooted.  If you are using a UPS/battery backup, get it out of the loop so plug directly into the wall or a surge protector.  Try a different power cord to the PC.  If neither of those gets it, replace the power supply.


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#13 Jeanne23

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Posted 16 March 2018 - 08:53 AM

The overwhelming scuttlebutt from the web is that the problem is power related and the event id 41's occur after the PC has spontaneously rebooted.  If you are using a UPS/battery backup, get it out of the loop so plug directly into the wall or a surge protector.  Try a different power cord to the PC.  If neither of those gets it, replace the power supply.

 

 

Thanks!  I'm testing all of these suggestions.  In the meantime, I was wondering.  Would this mean the power supply itself is just bad and the type of power supply I have is overall fine?  Or should I be looking for a better one to replace it with?

 

Thank you both so much for your help. 



#14 DavisMcCarn

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Posted 16 March 2018 - 09:39 AM

What is the make and model of your current power supply?


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#15 Jeanne23

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Posted 16 March 2018 - 09:41 AM

What is the make and model of your current power supply?

 

Here is my power supply:

 

https://pcpartpicker.com/product/Rp8H99/corsair-power-supply-cp9020091na

 

And here is my whole build:

 

https://pcpartpicker.com/list/nqtC9W






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