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I Fu**ed up my computer, system restore/recovery not being allowed to run


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#1 Pinkachu

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Posted 16 November 2017 - 05:58 AM

In short, I made the dumb mistake of running a shady EXE off of a torrent. Lesson learned, there are more pressing matters here. The file ran a bunch of installs and pinged WinDefender a bunch, so I went into damage control and deleted everything that was in the torrent, programs and all. However, after trying to install some cleanup programs (rkill, voodooshield, malwarebytes), win was telling me these apps won't run on my PC. After this I tried to run a system restore, but trying to run it in settings did nothing (loading circle after click, then nothing happened) Trying to boot advanced startup options via software, then via command prompt also yielded nothing. As of now, the computer is booted in safe mode, but these options still will not run(tried opening sysrestore via cmd, but it was taken as an invalid command). In my limited computer knowledge, I think its obvious that the executive rewrote some crucial things deep in the operating system. Is there any way to force the computer to boot into advanced boot options? at this point I'm fine with wiping the drive and starting from scratch, all of my old files are oon HDD and new programs are easy to replace. If you have any more questions, don't hesitate. Thank you in advance for your help.

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#2 Pinkachu

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Posted 16 November 2017 - 06:34 AM

UPDATE: after screwing about where I probably shouldn't have and booting it into safe mode active directory repair, the login screen wwas no longer showing up, so I've booted the computer into automatic repair, which is currently ongoing.

#3 Pinkachu

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Posted 16 November 2017 - 06:49 AM

UPDATE 2: automatic repair didn't let me back into windows, but holding shift+restart let me into advanced boot options, so the PC is currently resetting itself wholesale. Unless aany further problems arise, this issue should be solved. Apologies for taking up forum space, and then ending up finding a solution(hopefully) on my own.

#4 dhagerjohns

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Posted 19 November 2017 - 04:13 PM

Time for a new install!  Then stay off the torrent sites.



#5 dc3

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Posted 20 November 2017 - 11:09 AM

UPDATE 2: automatic repair didn't let me back into windows, but holding shift+restart let me into advanced boot options, so the PC is currently resetting itself wholesale. Unless aany further problems arise, this issue should be solved. Apologies for taking up forum space, and then ending up finding a solution(hopefully) on my own.

Let us know how this turns out.  If you receive any messages please post the exact message/s you receive in your topic.

 

I don't believe you are at the point where you need to do a fresh installation of the operating system.  We still have other options.  One option would be to do a Reset which basically reinstalls the operating system, but it will allow you to keep your personal files.  The only down side is that any third party programs you installed will be uninstalled in the Reset process.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Pinkachu

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Posted 21 November 2017 - 04:05 AM

 

UPDATE 2: automatic repair didn't let me back into windows, but holding shift+restart let me into advanced boot options, so the PC is currently resetting itself wholesale. Unless aany further problems arise, this issue should be solved. Apologies for taking up forum space, and then ending up finding a solution(hopefully) on my own.

Let us know how this turns out.  If you receive any messages please post the exact message/s you receive in your topic.

 

I don't believe you are at the point where you need to do a fresh installation of the operating system.  We still have other options.  One option would be to do a Reset which basically reinstalls the operating system, but it will allow you to keep your personal files.  The only down side is that any third party programs you installed will be uninstalled in the Reset process.

Thankfully, after automatic repair ran, I was able to do a full recovery and the computer is now working perfectly. Luckily it was all but new so I didn't lose any programs, and all my data was already being moved via HDD, so no loss of data either. I quickly installed malwarebytes to give myself a bit of security. It seems whatever damage was done with what I assume was a rootkit, was undone by the BIOS's automatic repair. I was still in active directory repair safe boot, so the login screen wasn't showing. Had I not made that mistake, I might have gotten away with just automatic repair, but like I said there was no loss of programs or data that 5min didn't fix.



#7 dc3

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Posted 21 November 2017 - 10:36 AM

A rootkits hides malware on your PC. Malware hidden by rootkits often monitor, filter, and steal your data or abuse your computer’s resources.  This is a serious infection which could require reinstalling the operating system to get rid of the infection. 

 

You need to be sure that you are clean, you can't afford to guess that you are now clean.  Bleeping Computer has highly trained members of the Malware Removal Team who are your best shot of getting your computer clean.  Please do the following.

You need to start a topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum.  You will need to do the following prior to starting your topic.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

   * If you cannot complete a step, then skip it and continue with the next.
   * In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done this, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so this topic can be closed by a Moderator.

DO NOT bump your new topic. Wait for a response from one of the Malware Response Team Members.  The MRT members look for topics which have not been addressed.  If you bump your topic it will make it appear that your topic is being addressed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Pinkachu

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Posted 21 November 2017 - 12:48 PM

A rootkits hides malware on your PC. Malware hidden by rootkits often monitor, filter, and steal your data or abuse your computer’s resources.  This is a serious infection which could require reinstalling the operating system to get rid of the infection. 

 

You need to be sure that you are clean, you can't afford to guess that you are now clean.  Bleeping Computer has highly trained members of the Malware Removal Team who are your best shot of getting your computer clean.  Please do the following.

You need to start a topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum.  You will need to do the following prior to starting your topic.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

   * If you cannot complete a step, then skip it and continue with the next.
   * In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done this, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so this topic can be closed by a Moderator.

DO NOT bump your new topic. Wait for a response from one of the Malware Response Team Members.  The MRT members look for topics which have not been addressed.  If you bump your topic it will make it appear that your topic is being addressed.

The top topic in the removal forums describes a deathly similar situation, being that it disabled security services, win update, and system restore. Should I take up the Malware Team's time by posting what seems to be the same situation, or just follow the instructions laid out to that user?



#9 dc3

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Posted 21 November 2017 - 01:28 PM

You need to start a new topic in the forum I suggested.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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