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HP Touchpoint Analytics Bundled with Latest Batch of Updates?

Started by MML , Nov 15 2017 11:07 PM

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8 replies to this topic

#1 MML

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Posted 15 November 2017 - 11:07 PM

After the latest batch of Windows updates, about a half hour after installing the last, I noticed that this had been installed on my computer because it showed up in the notes of my Kaspersky, and that it opened the Windows Dump File verifier and ran a disk check and battery test.

Did this happen to anyone else? Should I do deeper digging into my computer's health? I uninstalled it (I don't do cloud networking) but I'm very curious. I'm now having trouble updating my Kaspersky, it says the databases are corrupted with an Authentification error.

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#2 dc3

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Posted 19 November 2017 - 01:17 PM

Was this update the November 10th KB4048958?

Edited by dc3, 19 November 2017 - 01:18 PM.

Family and loved ones will always be a priority in my daily life. You never know when one will leave you.

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#3 holly242

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Posted 25 November 2017 - 11:34 AM

Just noticed the same thing...are you having any luck in finding anything out?

I think I will do some digging around too,just to be sure.

If I find anything useful,I will re post :warrior:

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#4 JohnC_21

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Posted 25 November 2017 - 11:44 AM

From what I have been able to quickly Google there have been A LOT of complaints on HP's forums. It looks like some kind of cloud manager.

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/I-Didn-t-Install-HP-TouchpointAnalyticsClient-and-It-s/td-p/6427652

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Touchpoint-Manager-deployed-on-my-PC/td-p/6425651

http://www8.hp.com/us/en/solutions/touchpoint-manager/overview.html

Edited by JohnC_21, 25 November 2017 - 11:46 AM.

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#5 Grinler

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Posted 28 November 2017 - 06:01 PM

Would be interested in these files if anyone has them. Especially the installer. Maybe check the %temp% folder.

It can be submitted to https://www.bleepingcomputer.com/submit-malware.php?channel=3

Lawrence Abrams

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#6 campuscodi

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Posted 28 November 2017 - 06:02 PM

Can anyone else with an HP system confirm this?

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#7 MML

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Posted 29 November 2017 - 04:48 AM

Yep, mine installed sometime around the 11th and seemed to be bundled in with the last round of updates!

@Grinler - will see if I have anything left in my temp folders after I uninstalled it soon and send it on over if I do!

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#8 JohnC_21

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Posted 29 November 2017 - 08:58 AM

Some extra info including a response from HP.

https://www.laptopmag.com/articles/hp-touchpoint-analytics-controversy?i10c.mark_type_refresh=2

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#9 bignurse

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Posted 03 January 2018 - 11:34 PM

On mine it was dated 18 Nov 2017 and was using 95 to 100% of my CPU with the computer responding so slowly that after clicking on an item it would take 1 to 2 minutes to respond. I could not tell what it was sending to the cloud (I have 30 Mbps service) but when you try to type an e-mail or blog it takes about a minute to respond every time to type a letter. After a month and half of suffering I removed it today and my computer has become responsive again and CPU usage has dropped to less than 20%. Why is slowed my Intel N3540 so badly it made it almost unusable, I don't know. My question would be how to prevent them from re-installing it?

I could not find any files related to it any where on my computer.

Edited by bignurse, 03 January 2018 - 11:37 PM.