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Screen goes absolutely crazy with weird patterns


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#1 draqen4

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Posted 15 November 2017 - 08:59 PM

Randomly, this is what it does: https://www.dropbox.com/s/0l60fkfpjxcn29n/VID_20171114_183936.mp4?dl=0 and https://www.dropbox.com/s/u5sl6xjb0hgtjbw/VID_20171114_195305.mp4?dl=0

Or it shows some other crazy glitched pattern, which may or may not be moving. The system is unresponsive when the screen goes like this. I've never seen this before so I'm pretty stumped as to the cause. The laptop is fairly old, Toshiba Satellite A200, don't remember it's exact age but google says it came out 10 years ago.

 

It does this hard crash sometimes before windows even finishes loading, while the load bar is still on the screen just after the BIOS. I've tried booting Linux on it with the HDD and battery disconnected just incase those are the cause but it too dies before Linux even finishes loading. At one point in windows whilst seeing if updates would sort it out I did manage to get a BSOD which was error 0x0124. I googled around and that apparently is means a CPU failure? So I'm wondering what do you guys think? Is the CPU almost toast? or could it be the motherboard? Any help would be appreciated. Thanks.

I've also ran Memtest for 16 hours with zero errors found on it.


Edited by draqen4, 15 November 2017 - 09:00 PM.


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#2 usasma

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Posted 16 November 2017 - 07:12 AM

A STOP 0x124 error is a BSOD error that the CPU reports to Windows.  It does not mean that the CPU is to blame.

More info on them here: http://www.carrona.org/bsodindx.html#0x00000124

 

I'd suspect the video card before the CPU.

As it crashes in both Windows and Linux - I'd figure it was a hardware problem.

Try the rest of these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

We can take a look at these reports to see if there's any more evidence to find.

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 MSP2017

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Posted 16 November 2017 - 03:30 PM

Does the "crazy glitched pattern" change at all if you tilt the monitor back and forth?

Is the problem still present if you attach an external monitor?



#4 draqen4

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Posted 17 November 2017 - 08:17 AM

Thank you very much for your help, here is the speccy link: http://speccy.piriform.com/results/w3WC71EN7ZqZLXzRfbBrVqE

I've attached the BSOD dump.

 

I don't think the laptop has a GPU in it, but i will give the diagnostic tools a go and see if they pick anything up.

 

 

Does the "crazy glitched pattern" change at all if you tilt the monitor back and forth?

Is the problem still present if you attach an external monitor?

 

No, tilting the screen does not change the pattern. I haven't tried an external monitor actually, I will try it and get back to you.

Attached Files



#5 usasma

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Posted 17 November 2017 - 01:53 PM

Only 137 Windows Update hotfixes installed.  Most systems with SP2 have more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

These devices have problems in Device Manager:

 

Not Available    ACPI\TOS1900\2&DABA3FF&1    The drivers for this device are not installed.
Chell 1.8b for Mobile Intel® 945    PCI\VEN_8086&DEV_27A2&SUBSYS_FF101179&REV_03\3&33FD14CA&0&10    This device cannot find enough free resources that it can use.

The first is most likely the TOSHIBA x64 ACPI-Compliant Value Added Logical and General Purpose Device and should be found on the Toshiba Support page for your model.

The second is most likely the Intel Graphics drivers and should be found on the Toshiba Support page for your model.  Please note the description, as something on the system is likely to be using the resources that the card requires.  For help diagnosing that, I'd suggest posting over in the Vista forums:  https://www.bleepingcomputer.com/forums/f/72/windows-vista/

 

If the drivers for the graphics card don't fix this, then I'd have to suspect a physical problem with the Intel graphics.  As the graphics chip is soldered to the motherboard, it's a major task to replace it.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Tue Nov 14 05:53:09.814 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini111417-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Built by: 6002.18209.x86fre.vistasp2_gdr.100218-0019
System Uptime:0 days 0:04:04.502
*** WARNING: Unable to verify timestamp for igxpmp32.sys
*** ERROR: Module load completed but symbols could not be loaded for igxpmp32.sys
Probably caused by :igxpmp32.sys ( igxpmp32+1f54e )
BugCheck 1000007E, {c0000005, 8c82254e, 8075c124, 8075be20}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8c82254e, The address that the exception occurred at
Arg3: 8075c124, Exception Record Address
Arg4: 8075be20, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x7E_igxpmp32+1f54e
CPUID:        "Genuine Intel® CPU           T2080  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: 1729
  BIOS Version                  1.50   
  BIOS Release Date             05/15/2007
  Manufacturer                  TOSHIBA
  Baseboard Manufacturer        Intel Corporation
  Product Name                  Satellite A200
  Baseboard Product             CAPELL VALLEY(NAPA) CRB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov 14 05:53:09.814 2017 (UTC - 5:00)**************************
tdcmdpst.sys                Tue Oct 17 22:50:02 2006 (4535965A)
AtiPcie.sys                 Mon Oct 30 14:23:10 2006 (4546430E)
FwLnk.sys                   Sun Nov 19 09:11:12 2006 (45606600)
TVALZ_O.SYS                 Thu Nov  8 22:07:46 2007 (4733CF02)
intelppm.sys                Sat Jan 19 00:27:20 2008 (47918A38)
intelide.sys                Sat Jan 19 00:49:42 2008 (47918F76)
igxpmp32.sys                Fri Feb 15 16:12:05 2008 (47B60025)
SynTP.sys                   Thu Aug 14 22:02:22 2008 (48A4E3AE)
tifm21.sys                  Fri Jun 19 17:44:10 2009 (4A3C06AA)
AGRSM.sys                   Tue Jul 21 14:18:56 2009 (4A660690)
athr.sys                    Mon Sep 27 16:17:21 2010 (4CA0FBD1)
MpFilter.sys                Fri Mar  9 03:43:34 2012 (4F59C2B6)
yk60x86.sys                 Tue Jan  8 08:10:39 2013 (50EC1ACF)
PGR1394.sys                 Wed Aug  7 16:06:12 2013 (5202A8B4)
RTKVHDA.sys                 Wed Jun 14 02:01:04 2017 (5940D120)


http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=igxpmp32.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=tifm21.sys
http://www.carrona.org/drivers/driver.php?id=AGRSM.sys
http://www.carrona.org/drivers/driver.php?id=athr.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=yk60x86.sys
PGR1394.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 draqen4

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Posted 18 November 2017 - 05:05 AM

Thankyou for your indepth response! I can't seem to be able to download any further updates, it just sits on "Checking for updates". I left it for 2 hours but it was still stuck there.

I can't seem to get the graphics drivers to install either, but i think you may be right in that it's some kind of GPU issue. The Toshiba driver website gives links to both nvidia and ati drivers for this laptop, i tried both but they say that no compatible device was found. I've tried running a tool called snappy driver installer which installs a "Mobile Intel® 945 Express Chipset Family" graphics driver, but after rebooting the driver isn't working and snappy driver installer still says it needs to install the driver as none is currently installed. Interestingly enough though after trying, now it says there's two display devices that need installing instead of one, both with the same name.

I can't see the TOSHIBA x64 ACPI-Compliant Value Added Logical and General Purpose Device on the Toshiba website for this model laptop, trying to install it with snappy driver gives me error E0000234, but one attempt gave me BSOD 0x07E

As far as I'm aware, i've googled around and apparently the GPU on this board isn't soldered in directly but is an actual separate board+chip? Yet I can't find anywhere what chip it actually is. Maybe i should take it apart and see if this is indeed the case and if there is a model number of some sort on the board? Maybe then i could replace it if it is indeed to blame.


Edited by draqen4, 18 November 2017 - 05:07 AM.


#7 usasma

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Posted 18 November 2017 - 08:36 AM

This is a very old system, and finding references and parts for it is going to be very difficult.

You can get similar systems with Windows 10 for only a couple of hundred dollars (US).

If you're determined to keep working on this, I'd suggest posting over in our Internal Hardware forums for some more expert advice on hardware repair:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 draqen4

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Posted 18 November 2017 - 09:21 PM

Thanks, yeah I'm having a look at it for my friend but maybe it is time for them to just upgrade it. Surprisingly though it does run pretty fast for its age.

 

I opened up the laptop and found that indeed the GPU is soldered into the motherboard. The GPU is a INTEL QG82943GML SL9Z9 chip. It looks like the cost of a new mobo that still has the GPU on it costs as much as some entry level laptops so there's not much point in trying to rescue it i guess.


Edited by draqen4, 18 November 2017 - 09:42 PM.


#9 usasma

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Posted 20 November 2017 - 07:56 PM

Yep, if it was in my shop I'd suggest a new system.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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