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Not responding, hangs, errors advice needed


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#1 kittysbackintown

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Posted 15 November 2017 - 06:54 PM

Hi,

I am new here and hoping for some help for my pc.  My computer is having a lot of glitches just recently though I have had some of the issues before. 

 

It is hanging, comes up with "not responding" and different errors such as unresponsive script warnings or "the system can not end this program because it is waiting for a response from you". It happens no matter which site I am at or what I am doing.

 

I could not get the pc turned off today so I had to shut it off via the tower button. When I restarted it I got the following message "Checking file system on C: type of file is NTFS - one of your disks needs to be checked for consistency- then it said "deleting corrupt attribute record number#####..."  After the check it said something about deleting orphan files but within a short while I am right back to the hangs, not responding etc again.

 

I will add that when this happens the hard drive sounds like it is running constantly even if I am not doing anything at all. I can see nothing on task manager doing anything when the HD is running like that except Firefox. I have tried other browsers and the issues are the same.

 

I have scanned the computer with microsoft security essentials and hitman and found nothing.

 

I use Windows 7 and firefox, Intel i-core 5 cpu 3.3ghz, 4gb ram, 64 bit.



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#2 kittysbackintown

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Posted 16 November 2017 - 08:59 AM

After reading another post I have generated a SysnativeBSOD "report" though I don't really know if it will be useful in my case or not or if I can post it here. If anyone does take a look at this post please let me know if I should add it here.

 

I have also just tested things out on another profile on the same pc and there seems to be no problem on that profile. Any ideas?Anyone at all? Helloooooo?????????????????


Edited by kittysbackintown, 16 November 2017 - 05:13 PM.


#3 bwv848

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Posted 17 November 2017 - 12:58 PM

Sorry for the late response...

 

We need more information about your system than what you've provided. Hence, please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:

Thank you.

Regards,
bwv848


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#4 kittysbackintown

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Posted 17 November 2017 - 05:52 PM

sorry, I can find no way to attach the file. Can you tell me how?



#5 bwv848

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Posted 17 November 2017 - 06:14 PM

To attach a file, please click Reply to this topic on the top right-side of your topic page. Next, on the bottom, under Attach Files, click Browse..., then click Open, and finally Attach This File. To finalize and post your post, click Add Reply.
 


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#6 kittysbackintown

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Posted 17 November 2017 - 06:22 PM

Thank you. Before you take up your time looking at the file I want to say that today I removed 2 "add ons" from Firefox (not sure if they were causing such a problem particularly as I used other browsers and still had the problem but I don't know) and Firefox had a big update and change. Since then things seem to have "settled down" and I have been able to use the computer relatively smoothly on and off for a couple of hours now.

I expect the problem will re-emerge as it was quite significant but I don't know. I just wanted to let you know in case you would rather help someone else until I write back saying it has all started again. :(

Attached Files



#7 bwv848

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Posted 17 November 2017 - 07:06 PM

Hi,

 

The BSOD posting instructions also asked you to run Speccy. Would you please do so?

 

:step1: Speccy by Piriform

  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.


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#8 kittysbackintown

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Posted 18 November 2017 - 06:28 AM

http://speccy.piriform.com/results/Suq6qMUbv2BZRdkWnrToT8D



#9 bwv848

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Posted 18 November 2017 - 12:36 PM

Hi,

Let's begin by running these two essential hardware tests listed on this page. (That's MemTest86 and SeaTools.)

I'd like to see the CHKDSK log too...

  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

 

More concerned about your hard drive than anything else...


Edited by bwv848, 18 November 2017 - 12:37 PM.

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#10 kittysbackintown

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Posted 19 November 2017 - 05:24 AM

The Long Generic Seagate test came back as "passed". I have attached a shot of that. I have not been able to do the memtest86 - I was not sure how to create the disk properly. I did attempt it but was not successful.

 

The CHKDSK log is as follows:

TimeCreated : 15/11/2017 14:46:01
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              
              
              One of your disks needs to be checked for consistency. You
              may cancel the disk check, but it is strongly recommended
              that you continue.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 3)...
              Cleaning up instance tags for file 0x4de21.
              Cleaning up instance tags for file 0x555cb.
              Cleaning up instance tags for file 0x6ecf5.
              Attribute record of type 0x80 and instance tag 0x0 is cross linke
              d
              starting at 0x1b2e184 for possibly 0x8 clusters.
              Some clusters occupied by attribute of type 0x80 and instance tag
               0x0
              in file 0x7fcca is already in use.
              The attribute of type 0x80 and instance tag 0x0 in file 0x7fcca
              has allocated length of 0x9c9a000 instead of 0xd90000.
              Deleted corrupt attribute list entry
              with type code 128 in file 523466.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x200000007ef2e.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 519982.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x200000007ef2f.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 519983.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x200000007ef31.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 519985.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x100000000827f9.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 534521.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x7000000092581.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 599425.
                616448 file records processed.                                 
                      
              File verification completed.
              Deleting orphan file record segment 519982.
              Deleting orphan file record segment 519983.
              Deleting orphan file record segment 519985.
                3919 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                0 EA records processed.                                        
                 
                76 reparse records processed.                                  
                  
              CHKDSK is verifying indexes (stage 2 of 3)...
                701092 index entries processed.                                
                      
              Index verification completed.
              CHKDSK is scanning unindexed files for reconnect to their origina
              l directory.
                1 unindexed files scanned.                                     
                 
              Recovering orphaned file A8181A~1 (434949) into directory file 31
              3194.
              Recovering orphaned file A8181A217100B8972EEEAE660149A02285FD03F7
               (434949) into directory file 313194.
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 3)...
                616448 file SDs/SIDs processed.                                
                      
              Cleaning up 1337 unused index entries from index $SII of file 0x9
              .
              Cleaning up 1337 unused index entries from index $SDH of file 0x9
              .
              Cleaning up 1337 unused security descriptors.
              Security descriptor verification completed.
              Inserting data attribute into file 523466.
                42324 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                37370264 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK discovered free space marked as allocated in the
              master file table (MFT) bitmap.
              CHKDSK discovered free space marked as allocated in the volume bi
              tmap.
              Windows has made corrections to the file system.
              
               976657407 KB total disk space.
               200227896 KB in 564668 files.
                  268436 KB in 42324 indexes.
                       0 KB in bad sectors.
                  754431 KB in use by the system.
                   65536 KB occupied by the log file.
               775406644 KB available on disk.
              
                    4096 bytes in each allocation unit.
               244164351 total allocation units on disk.
               193851661 allocation units available on disk.
              
              Internal Info:
              00 68 09 00 1c 43 09 00 42 c7 0e 00 00 00 00 00  .h...C..B.......
              bd 4d 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  .M..L...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              



 



#11 bwv848

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Posted 21 November 2017 - 07:30 PM

Hi,

Looks like a reasonable amount of file system corruption from the CHKDSK log, but I don't see any signs of physical damage. On the other hand, please run CHKDSK again (this time with the /R parameter) and an SFC scan:

:step1: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
chkdsk /R
  • You should see this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
  • Type Y and hit Enter on your keyboard.
  • Restart your computer and CHKDSK will run.

Once CHKDSK is complete, we need the log:

  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

:step2: System File Checker

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
sfc /SCANNOW
  • After the scan is finished, you will see one of three things:
Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
  • If you see either of the two latter messages, please immediately enter the following command:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Then, attach sfcdetails.txt, which is found on your Desktop, in your next reply.

The SFC scan is just to ensure there are no corrupt OS files (since you had some file system corruption).

 

I have not been able to do the memtest86 - I was not sure how to create the disk properly. I did attempt it but was not successful.

What part of MemTest86 did you have trouble with?

Please update your BIOS - it dates back from 2011. You can find the latest version on your mobo's website. Also ensure you have ALL Windows Updates installed, you seem to have very few of them. We just want to rule out the tiny possibility of an OS bug.

You appear to have BOTH Microsoft Security Essentials and AVG installed? Please uninstall one of them (I'd prefer AVG)... two AVs is a bad idea and could be related to your hangs.

Finally, lease reinstall your Intel graphics drivers from this link:

http://dlcdnet.asus.com/pub/ASUS/misc/vga/Intel_Graphics_Win7_VER917102884.zip

Good luck!


Edited by bwv848, 21 November 2017 - 07:31 PM.

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#12 kittysbackintown

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Posted 22 November 2017 - 09:39 AM

Hi, first is the chkdsk log (took a very long time to run)- Will be back with other info shortly...


TimeCreated : 22/11/2017 14:26:46
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 5)...
                620032 file records processed.                                 
                      
              File verification completed.
                3862 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                0 EA records processed.                                        
                 
                76 reparse records processed.                                  
                  
              CHKDSK is verifying indexes (stage 2 of 5)...
                700530 index entries processed.                                
                      
              Index verification completed.
                0 unindexed files scanned.                                     
                 
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 5)...
                620032 file SDs/SIDs processed.                                
                      
              Cleaning up 198 unused index entries from index $SII of file 0x9.
              Cleaning up 198 unused index entries from index $SDH of file 0x9.
              Cleaning up 198 unused security descriptors.
              Security descriptor verification completed.
                40250 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                33627776 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK is verifying file data (stage 4 of 5)...
                620016 files processed.                                        
                      
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                194078867 free clusters processed.                             
                         
              Free space verification is complete.
              Windows has checked the file system and found no problems.
              
               976657407 KB total disk space.
               199318812 KB in 540766 files.
                  268144 KB in 40251 indexes.
                       0 KB in bad sectors.
                  754979 KB in use by the system.
                   65536 KB occupied by the log file.
               776315472 KB available on disk.
              
                    4096 bytes in each allocation unit.
               244164351 total allocation units on disk.
               194078868 allocation units available on disk.
              
              Internal Info:
              00 76 09 00 a5 dd 08 00 ef eb 0d 00 00 00 00 00  .v..............
              6b 4e 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  kN..L...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              

TimeCreated : 15/11/2017 14:46:01
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              
              
              One of your disks needs to be checked for consistency. You
              may cancel the disk check, but it is strongly recommended
              that you continue.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 3)...
              Cleaning up instance tags for file 0x4de21.
              Cleaning up instance tags for file 0x555cb.
              Cleaning up instance tags for file 0x6ecf5.
              Attribute record of type 0x80 and instance tag 0x0 is cross linke
              d
              starting at 0x1b2e184 for possibly 0x8 clusters.
              Some clusters occupied by attribute of type 0x80 and instance tag
               0x0
              in file 0x7fcca is already in use.
              The attribute of type 0x80 and instance tag 0x0 in file 0x7fcca
              has allocated length of 0x9c9a000 instead of 0xd90000.
              Deleted corrupt attribute list entry
              with type code 128 in file 523466.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x200000007ef2e.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 519982.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x200000007ef2f.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 519983.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x200000007ef31.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 519985.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x100000000827f9.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 534521.
              Unable to locate attribute with instance tag 0x0 and segment
              reference 0x7000000092581.  The expected attribute type is 0x80.
              Deleting corrupt attribute record (128, "")
              from file record segment 599425.
                616448 file records processed.                                 
                      
              File verification completed.
              Deleting orphan file record segment 519982.
              Deleting orphan file record segment 519983.
              Deleting orphan file record segment 519985.
                3919 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                0 EA records processed.                                        
                 
                76 reparse records processed.                                  
                  
              CHKDSK is verifying indexes (stage 2 of 3)...
                701092 index entries processed.                                
                      
              Index verification completed.
              CHKDSK is scanning unindexed files for reconnect to their origina
              l directory.
                1 unindexed files scanned.                                     
                 
              Recovering orphaned file A8181A~1 (434949) into directory file 31
              3194.
              Recovering orphaned file A8181A217100B8972EEEAE660149A02285FD03F7
               (434949) into directory file 313194.
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 3)...
                616448 file SDs/SIDs processed.                                
                      
              Cleaning up 1337 unused index entries from index $SII of file 0x9
              .
              Cleaning up 1337 unused index entries from index $SDH of file 0x9
              .
              Cleaning up 1337 unused security descriptors.
              Security descriptor verification completed.
              Inserting data attribute into file 523466.
                42324 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                37370264 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK discovered free space marked as allocated in the
              master file table (MFT) bitmap.
              CHKDSK discovered free space marked as allocated in the volume bi
              tmap.
              Windows has made corrections to the file system.
              
               976657407 KB total disk space.
               200227896 KB in 564668 files.
                  268436 KB in 42324 indexes.
                       0 KB in bad sectors.
                  754431 KB in use by the system.
                   65536 KB occupied by the log file.
               775406644 KB available on disk.
              
                    4096 bytes in each allocation unit.
               244164351 total allocation units on disk.
               193851661 allocation units available on disk.
              
              Internal Info:
              00 68 09 00 1c 43 09 00 42 c7 0e 00 00 00 00 00  .h...C..B.......
              bd 4d 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  .M..L...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.



#13 kittysbackintown

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Posted 22 November 2017 - 10:47 AM

Thank you for this help.

 

Re: System File Checker

Windows Resource Protection did not find any integrity violations.

 

Re: the mem test. I am going to try again today with a new disk.

 

"Please update your BIOS - it dates back from 2011. You can find the latest version on your mobo's website." - I don't know what "mobo" is or how to do the update...Can you guide me?

 

I checked the windows updates. There were 3 optional and 1 important. They have now been installed.

 

I know it does seem as though I have AVG installed ( I have previously tried to delete it) and I suppose it is somewhere in the pc but it is not in the programs list in the control panel. If I do a search for it the files seem to be in Program Files (x86). When I click delete, I get a message that says I can not delete it because the file or folder is open elsewhere...though I can not find where.

 

I have saved the graphics driver download and extracted the files however I am not sure if I am doing the right thing because when I click on the Asus Setup I get a message box saying that my computer currently contains driver versions newer than the versions I am about to install. Am I sure I want to continue to overwrite the following drivers with the older versions?   - Obviously I have not done it so I can ask you about this first.

 

I am now going to try the mem test again.



#14 bwv848

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Posted 22 November 2017 - 10:59 AM

"Please update your BIOS - it dates back from 2011. You can find the latest version on your mobo's website." - I don't know what "mobo" is or how to do the update...Can you guide me?

Let's ignore that for now. Updating your BIOS is pretty risky, especially if it's your first time.

I checked the windows updates. There were 3 optional and 1 important. They have now been installed.

Windows Resource Protection did not find any integrity violations.

Great!

I have saved the graphics driver download and extracted the files however I am not sure if I am doing the right thing because when I click on the Asus Setup I get a message box saying that my computer currently contains driver versions newer than the versions I am about to install. Am I sure I want to continue to overwrite the following drivers with the older versions?   - Obviously I have not done it so I can ask you about this first.

Yes.

I know it does seem as though I have AVG installed ( I have previously tried to delete it) and I suppose it is somewhere in the pc but it is not in the programs list in the control panel. If I do a search for it the files seem to be in Program Files (x86). When I click delete, I get a message that says I can not delete it because the file or folder is open elsewhere...though I can not find where.

I honestly too had trouble determining whether if AVG was installed. Its user interface executable was in startup, but there was no AVG installed according to MSInfo32. On the other hand it was installed according to the registry list of installed programs. Let's try to remove it using their removal tool:  http://files-download.avg.com/util/tools/AVG_Remover.exe


If I do not reply in three days, please message me.
 
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#15 kittysbackintown

kittysbackintown
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Posted 22 November 2017 - 01:43 PM

I have used the AVG Remover a couple times. Most remnants seem to be gone.

 

When you say "yes" to my info about the graphics card driver- do you mean yes I should go ahead and install the drivers that are supposedly older than the ones I currently have?






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