When I try to perform actions that refreshes the screen, such as using a screen saver/changing screen resolution, the screen goes blank (but the mouse pointer is still visible). The only solution is to do a hard reset and as a result losing all my work that I was doing. Sometimes when I visit an interactive website (e.g. hover pointer and something pops out), the same problem happen. The problem started after a series of windows updates about 6 months ago. I am already running the latest video display driver. The spec of the laptop are below. I m looking for suggestions on how to trouble shoot this problem. Thanks.
Dell Inspiron 13 7347
Intel® HD Graphics Family, 2016-03-23, 10.18.14.4414
Edited by wzfoto, 15 November 2017 - 04:28 PM.