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Computer Restarts


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#1 Itsjustme982

Itsjustme982

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Posted 23 September 2006 - 10:14 PM

I'm trying to fix a friend's computer, and I'm having trouble figuring out what's wrong and how to fix it.

Their computer started restarting itself everytime you login to Windows XP (SP2). The computer restarted the first time when the person using it clicked on a link online and a bunch of popups came up.

I was able to get the computer to load into Safe Mode, unless I tried to start their antivirus program (Etrust), so I removed their antivirus program from their computer, but whenever I try to reinstall it the computer reboots again.

I also can't enable Windows Firewall, which was enabled before they started having problems. Everytime I try to re-enable it I get an error that reads "Due to an unidentified problem, Windows cannot display Windows Firewall settings."

Any suggestions? I've been telling them not to use their computer unless they have to, since the antivirus program isn't working, and neither is the firewall. I ran Hijackthis and here is the log, if that helps:

Logfile of HijackThis v1.99.1
Scan saved at 10:38:50 PM, on 9/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Bill\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [stonedrv] c:\windows\system32\stonedrv.exe
O4 - HKLM\..\RunServices: [stonedrv] c:\windows\system32\stonedrv.exe
O4 - HKCU\..\Run: [stonedrv] c:\windows\system32\stonedrv.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - Startup: Reboot.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1152751951312
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1152755521062
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe

Thanks for any hel

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#2 Blender

Blender

    I will eat your Malware


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Posted 25 September 2006 - 05:07 AM

Hi and welcome

Yes...please keep the computer offline as much as possible until cleaned up. Unless they have a router without the firewall working they will be attacked in minuites just for being online.
I suspect there are several security settings messed with and this increases chances of being re-infected.

Please create a folder for hijackthis and place hijackthis.exe into that new folder.
it creates backups of anything we fix in case they are needed.


Boot the computer to safe mode
Start Hijackthis and check:

O4 - HKLM\..\Run: [stonedrv] c:\windows\system32\stonedrv.exe
O4 - HKLM\..\RunServices: [stonedrv] c:\windows\system32\stonedrv.exe
O4 - HKCU\..\Run: [stonedrv] c:\windows\system32\stonedrv.exe


Once checked; close all open windows except for hijackthis and click "fix checked".

Exit Hijackthis.

Reveal Hidden Files
  • Click Start.
  • Open My Computer.
  • SelectTools menu
  • Click Folder Options.
  • Select the View Tab.
  • Select Show hidden files and foldersin the Hidden files and folders section.
  • Uncheck Hide protected operating system files (recommended) option.
  • Uncheck the Hide file extensions for known file types option.
  • Click Yes.
  • Click OK.


Find and delete if found the following:

C:\windows\system32\stonedrv.exe
C:\windows\system32\thematrixhasyou.exe
C:\windows\system32\inistone.ini

Open Internet options from control panel
Click "delete files" and check to delete offline content, then OK.

Click start> run> type %temp% and hit enter.
Select all> delete all.

Empty recycle bin.

Boot back up to normal mode.

Download WinPFind2.zip and unzip it to your Desktop. It will create a folder named WinPFind2. Do NOT run the program directly from the zip file.
  • Open the folder and double-click on winpfind2.exe to start the program.
  • Click on the Services tab.
  • From the two drop down boxes next to Filter list:, on the left one choose List all type of services and on the right one choose List all services.
  • Click on the Configuration tab.
  • Keep the standard settings and then in the AddOn-Options box click the checkboxes for
    • Policies.def
    • SID_Run_Policies.def
    • security.def
    • BotCheck_Subs.def
    • BotCheck_NoSubs.def
    • SystemRestore.def
    to select them.
  • Under File Options click Select All
  • Under Other Options put a check to both Show All boxes
  • Please maximize the window in order to be able to view the Status Bar where you can see the progress of the scan.
  • Now click the Run All Scans button on the toolbar. This will take a while. Please be patient
  • When the scans are complete click the Simple Report button in the lower right-hand corner to create a report file. Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is, click on it to uncheck it and then please post that report into this topic. After posting please check if the whole report fit into the post. If it did fit, it should say <End of Report> at the end. If not, please post the section that was cut off in a second post.
Post also a new hijackthis log.

Let me know how machine is running.

Thanks :thumbsup:
I'll have an order of massive trojan attack please with a side order of rootkit and virus dip.
Pre-course order of fresh spyware salad please with a side order of polymorphic dressing.
And to drink...a nice tall glass of adware!

For dessert; can I have a bowl of the freshest worms you have please?.

Never Give Up!

If you are happy with the service I provided, please consider making a donation to help me continue the fight against Malware Posted Image




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