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I think I am infected. System crash when connected to internet.


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#1 Amymaerten

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Posted 15 November 2017 - 10:35 AM

I originally posted in hardware issues, but someone suggest I may be infected and I should start here. My system has been completely freezing up on me. My husband tried to restart system in safe mode which he was unable to do. Running windows 10. I noticed that my system seemed to run ok when I turned off the internet connection when logging in. He ran TDSkiller (not sure what version) and it had found something called a forged file which he removed. I am afraid to do anything more. Might be important to note that our bank account was hacked last year and someone tried creating a new account in Miami. Happened after I used a WIFI connection at the Omni in Jacksonville Florida. Thanks for any help you can provide.

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#2 boopme

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Posted 20 November 2017 - 10:52 AM

Hello. try to run these from a CD or flash drive after downloading from another machine if you still do not have internet ability.

MiniToolBoxzcMPezJ.png
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
  • AdwCleaner
    • Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Amymaerten

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Posted 20 November 2017 - 12:37 PM

Thanks so much for responding. I have both reports here.  The system crashed after trying to save the report by adwarecleaner, so I saved both files to a Jump drive and am sending from another computer. It seemed that Adwarecleaner showed two separate files; one titled C0 and the other S0/  When i open them, they are basically identical.  

 

MINITOOLBOX:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Amy (administrator) on 20-11-2017 at 11:41:06
Running from "C:\Users\Amy\Desktop"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 3521 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
0.0.0.0 0.0.0.0 # fix for traceroute and netstat display anomaly
0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
0.0.0.0 media.opencandy.com
0.0.0.0 cdn.opencandy.com
0.0.0.0 tracking.opencandy.com
0.0.0.0 api.opencandy.com
0.0.0.0 api.recommendedsw.com
0.0.0.0 installer.betterinstaller.com
0.0.0.0 installer.filebulldog.com
0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
0.0.0.0 inno.bisrv.com
0.0.0.0 nsis.bisrv.com
0.0.0.0 cdn.file2desktop.com
0.0.0.0 cdn.goateastcach.us
0.0.0.0 cdn.guttastatdk.us
0.0.0.0 cdn.inskinmedia.com
0.0.0.0 cdn.insta.oibundles2.com
0.0.0.0 cdn.insta.playbryte.com
0.0.0.0 cdn.llogetfastcach.us
0.0.0.0 cdn.montiera.com
0.0.0.0 cdn.msdwnld.com
0.0.0.0 cdn.mypcbackup.com
0.0.0.0 cdn.ppdownload.com
0.0.0.0 cdn.riceateastcach.us
0.0.0.0 cdn.shyapotato.us
0.0.0.0 cdn.solimba.com
0.0.0.0 cdn.tuto4pc.com
0.0.0.0 cdn.appround.biz
0.0.0.0 cdn.bigspeedpro.com
0.0.0.0 cdn.bispd.com
 
There are 4 entries.
 
========================= IP Configuration: ================================
 
Dell Wireless 1703 802.11b|g|n (2.4GHz) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
 
ADWARECLEANER (first report S0)
# AdwCleaner 7.0.4.0 - Logfile created on Mon Nov 20 16:56:17 2017
# Updated on 2017/27/10 by Malwarebytes 
# Running on Windows 10 Home (X64)
# Mode: clean
 
***** [ Services ] *****
 
No malicious services deleted.
 
***** [ Folders ] *****
 
No malicious folders deleted.
 
***** [ Files ] *****
 
No malicious files deleted.
 
***** [ DLL ] *****
 
No malicious DLLs cleaned.
 
***** [ WMI ] *****
 
No malicious WMI cleaned.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts cleaned.
 
***** [ Tasks ] *****
 
No malicious tasks deleted.
 
***** [ Registry ] *****
 
Deleted: [Key] - HKU\S-1-5-21-4236516461-1997525994-3173807057-1004\Software\Myfree Codec
Deleted: [Key] - HKU\S-1-5-21-4236516461-1997525994-3173807057-501\Software\Myfree Codec
Deleted: [Key] - HKU\S-1-5-21-4236516461-1997525994-3173807057-501\Software\Yahoo\Companion
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION|BackgroundHost.exe
 
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries deleted.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries deleted.
 
*************************
 
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
 
 
*************************
 
C:/AdwCleaner/AdwCleaner[S0].txt - [1360 B] - [2017/11/20 16:52:49]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########
 
 
SECOND REPORT ADWARECLEANER (C0)
 


#4 boopme

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Posted 20 November 2017 - 01:58 PM

Good

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Amymaerten

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Posted 21 November 2017 - 10:44 PM

I am sorry this is taking so long.  The system was able to run malewarebytes to completion however eset has taken almost 24 hours.It finally finished with window saying no threats were found..  I have also changed the settings on the power/ sleep settings and disabled the slideshow. However they are still occurring. which slowed down the scan.  I am typing this from another computer. I was not able to login to this site from that computer. Below is the malewarebytes log: Shows  clean, however when i ran it on the 15th, it found a number of PUPs.  I can include that report also if you would like. 

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 11/20/17
Scan Time: 3:09 PM
Log File: ad70dec2-ce2e-11e7-9997-b8ca3abfb282.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.0
License: Trial
 
-System Information-
OS: Windows 10 (Build 15063.726)
CPU: x64
File System: NTFS
User: AMYSLAPTOP\Amy
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 530366
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 2 hr, 48 min, 39 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#6 boopme

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Posted 22 November 2017 - 10:58 AM

We need to fix the Hosts and a few other files.. This may fix the issues.

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 2 and click on Check button next to 1. See If Check Disk Is Needed.
If the tool indicates that the Check Disk is needed click on Do It button next to 2. Check Disk.
In that case make sure you restart computer.

p22004342.gif


Once the above is done go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22004343.gif


Go to Step 4 and under "System Restore" click on Create button:

p22004346.gif


Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

p22004347.gif

Post Windows Repair log which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Amymaerten

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Posted 22 November 2017 - 06:44 PM

I am running into some issue with the scan.  I have been running program for at least 5 hours.  It is a newer version than the one above so the options aren't necessarily the same.  It does keep hanging up. Strange occurrence when i ran was running the program, the screen saver slide show kept coming on even though I tried disabling. Then there was an empty picture viewer box. I will try to screen shot it if it happens again.

 

When I got to the repair window option and i saw the check marks, the words next to them were blanked out.  The window is essentially whited out and missing text.  So I am restarting the system now and am going to try to start in safe mode and run it again. This time I am going to run as administrator even though this is Windows 10. I will post the results if it actually completes the repair.  Thanks again for all of your help. 



#8 Amymaerten

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Posted 22 November 2017 - 07:48 PM

It finished running. There were a few logs in that folder.  This is the one labeled Windows_Repair_Log

 

Tweaking.com - Windows Repair 2018 (v4.0.10)
--------------------------------------------------------------------------------
 
System Variables
--------------------------------------------------------------------------------
OS: Windows 10 Home
OS Architecture: 64-bit
OS Version: 10.0.15063.726
OS Service Pack: 
Computer Name: AMYSLAPTOP
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Amy
Current Profile SID: S-1-5-21-4236516461-1997525994-3173807057-1001
Current Profile Classes: S-1-5-21-4236516461-1997525994-3173807057-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Users\Amy\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:18:17
 
Process Count: 57
Commit Total: 988.36 MB
Commit Limit: 7.75 GB
Commit Peak: 1.06 GB
Handle Count: 18523
Kernel Total: 339.57 MB
Kernel Paged: 244.88 MB
Kernel Non Paged: 94.68 MB
System Cache: 666.57 MB
Thread Count: 682
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.87 GB
Memory Used: 1.09 GB(28.0376%)
Memory Avail.: 2.79 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.87 GB
Memory Used: 868.32 MB(21.8982%)
Memory Avail.: 3.02 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Started at (11/22/2017 6:57:32 PM)
 
Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 211
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (11/22/2017 6:57:36 PM)
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.38 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hklm.7z
Done,  11.56 seconds.
 
   Running Repair Under System Account
   Done (11/22/2017 6:58:59 PM)
 
02 - Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (11/22/2017 6:58:59 PM)
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\default.7z
Done,  0.16 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\profile.7z
Done,  0.2 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files.7z
Done,  0.41 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files_x86.7z
Done,  0.16 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\programdata.7z
Done,  0.2 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\windows.7z
Done,  2.25 seconds.
 
   Running Repair Under System Account
   Done (11/22/2017 7:27:15 PM)
 
03 - Reset Service Permissions
   Start (11/22/2017 7:27:15 PM)
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:27:32 PM)
 
06 - Repair Windows Firewall
   Start (11/22/2017 7:27:32 PM)
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.19 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:28:09 PM)
 
09 - Repair Hosts File
   Start (11/22/2017 7:28:09 PM)
   Running Repair Under System Account
   Done (11/22/2017 7:28:10 PM)
 
10 - Remove Policies Set By Infections
   Start (11/22/2017 7:28:10 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:28:13 PM)
 
13 - Repair Network
   Start (11/22/2017 7:28:13 PM)
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.2 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:28:28 PM)
 
14 - Remove Temp Files
   Start (11/22/2017 7:28:28 PM)
   Running Repair Under System Account
   Done (11/22/2017 7:28:34 PM)
 
15 - Repair Proxy Settings
   Start (11/22/2017 7:28:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:28:38 PM)
 
16 - Repair Windows Updates
   Start (11/22/2017 7:28:38 PM)
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.31 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (11/22/2017 7:29:34 PM)
 
22.01 - Repair bat Association
   Start (11/22/2017 7:29:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:29:36 PM)
 
22.02 - Repair cmd Association
   Start (11/22/2017 7:29:36 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:29:38 PM)
 
22.03 - Repair com Association
   Start (11/22/2017 7:29:38 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:29:40 PM)
 
22.06 - Repair exe Association
   Start (11/22/2017 7:29:40 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:29:42 PM)
 
23 - Repair Windows Safe Mode
   Start (11/22/2017 7:29:43 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:29:45 PM)
 
25 - Restore Important Windows Services
   Start (11/22/2017 7:29:45 PM)
 
Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.2 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:29:53 PM)
 
26 - Set Windows Services To Default Startup
   Start (11/22/2017 7:29:53 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/22/2017 7:30:02 PM)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done at (11/22/2017 7:30:02 PM)
   Total Repair Time: 00:32:31
 
 
...YOU MUST RESTART YOUR SYSTEM...


#9 boopme

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Posted 22 November 2017 - 08:22 PM

Hi, it's a pretty big drive so things take a while..
Did you restart the system and how is it?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Amymaerten

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Posted 22 November 2017 - 10:55 PM

Sorry for the delay.  I had to step away from the computer. I did a restart and I was able to run in completion.  I read the other log files that were more extensive and wow it deleted so many files that I guess were causing problems.  I have to be honest, but it seems like this thing is back to normal.  Oh my goodness. I can't believe that this was possible. Dell was telling me I had to replace the computer.  I am so happy right now. 



#11 boopme

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Posted 24 November 2017 - 10:49 AM

Glad to hear it!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Amymaerten

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Posted 24 November 2017 - 07:17 PM

My joy is shortlived.  Freezing up again.  Seemed like it was flying quick right after running windows repair.  Slide show keeps starting up after a few minutes even though I thought I disabled. Something is way off.  Is it possible the system is hacked/hijacked? 



#13 boopme

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Posted 25 November 2017 - 10:48 AM

Ok , I believe it's not malware.. You can run REPAIR aging ( I recommend it) and see.. and/or star a Win 10 topic and have other things checked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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