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WHEA_UNCORRECTABLE_ERROR BSOD


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#1 giabao6

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Posted 15 November 2017 - 02:56 AM

Hello everyone. So my PC has been getting a blue screen for a couple of months now. It shows the error message in the title. Sometimes, my PC just hangs instead. I've also gotten a couple of Red Screens with no error messages as well, although these are not as common. When it first started,I noticed it only happens when I'm doing certain things. Some examples are when I'm on the League of Legends client, watching a twitch stream, or watching a Youtube video on Mozilla Firefox. It happens randomly, so I could watch a stream for 10 minutes before crashing, or 4 hours before crashing. Recently, my PC has been crashing randomly more often, with me having no idea why. I've tried updating my BIOS, running chkdsk on both of my drives, running Intel Processor Diagnostic Tool, refreshing Windows 8.1, upgrading to Windows 10, then back to Windows 8.1, straining my GPU, testing my memory, testing my CPU, checking for bent pins, dusting my PC parts, checking my CPU and GPU temperatures, and updating all my drivers using Driver Easy. My CPU temperatures range from 25 degrees Celsius to 45 degrees Celsius, and my GPU ranges from 52 degrees Celsius to 75 degrees Celsius. BlueScreenView says that ntoskrnl.exe is the culprit, but I don't know what that means or what to do. I do not overclock. At one point, I tried reseating my CPU, and it didn't crash for about 2 weeks no matter what I did, but then it started crashing just as frequently as before.
 
My specs are:
 
Operating System: Windows 8.1 64-bit (6.3, Build 9600)
Processor: Intel® Core™ i7-4770K CPU @ 3.50GHz (8 CPUS's)
Graphics Card: AMD Radeon R9 200 Series
Memory: 16GB
Motherboard: Z97 Gaming 7
System Manufacturer: MSI
System Model: MS-7916
BIOS: V1.12
650W Battery
 
I've attached my SysnativeFileCollection zip file, a MSinfo file, and a DMP file from October 20, 2017.

Attached Files


Edited by giabao6, 15 November 2017 - 03:02 AM.


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#2 usasma

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Posted 15 November 2017 - 08:14 AM

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if ntoskrnl.exe was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases ntoskrnl.exe was blamed because a driver (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

If the culprit (the offending 3rd party driver) hasn't exited yet, then a BSOD analyst may be able to find traces of it in the reports/dumps.  If the culprit has exited, then the chase is on and further tests/reports will be needed to help identify what actually caused it.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

More info on the WHEA_UNCORRECTABLE_ERROR here:  http://www.carrona.org/bsodindx.html#0x00000124

Although it seems awfully complicated, it basically boils down to:

- it is most likely a hardware problem.

- if not a hardware problem, then it's most likely due to either a compatibility issue, or a low-level driver problem

As such, we start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If you've run these tests (to the extent that I suggest) since the BSOD's started, there's no need to run them again.

 

From your post it's obvious that you've done a lot of good, high quality work on this.  It makes our job here much easier!  Thanks!

 

Your UEFI/BIOS (version V1.12) dates from February of 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

I am uncertain of the number of hotfixes that's usual for W8 systems (you currently have 221 hotfixes installed).  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

You have a 802.11n USB Wireless LAN Card:

 

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


This device does not have drivers installed:

 

Ethernet Controller    PCI\VEN_1969&DEV_E091&SUBSYS_79161462&REV_13\4&39356FFE&0&00E3    The drivers for this device are not installed.

Please visit the manufacturer's website to download and install the latest, W8 compatible version.

 

Lot's of Razer and USB errors in the WER section of the MSINFO32 report.  I have to wonder about your Razer devices at this point.
Please uninstall the Razer software and then physically remove the Razer devices from the system.  If you don't have a spare keyboard and/or mouse, please borrow one for long enough to see if the BSOD's have stopped because of it.

 

The wireless USB wifi device driver dates from 2013.  I would also suggest testing this by uninstalling it's software and then physically removing it from the system to see if it stops the BSOD's

This means that you won't be able to access the internet unless you run a wire (temporarily) to the system (after installing the missing drivers).   Or, you can invest in an installable wireless PCI/PCIe card that's plugged into your motherboard to test with.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Nov 15 02:31:10.740 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111517-12234-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18821.amd64fre.winblue_ltsb.170914-0600
System Uptime:0 days 1:36:53.432
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe001b12e9028, ba000000, 52000402}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001b12e9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.12
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7916
  Baseboard Product             Z97 GAMING 7 (MS-7916)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 12 02:49:30.474 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111217-8546-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18821.amd64fre.winblue_ltsb.170914-0600
System Uptime:0 days 0:06:40.167
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe000e3c69028, ba000000, 52000402}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000e3c69028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  playstv.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 12 02:26:29.448 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111217-7031-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18821.amd64fre.winblue_ltsb.170914-0600
System Uptime:0 days 0:18:38.141
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe00001ef2028, ba000000, 52000402}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00001ef2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.12
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7916
  Baseboard Product             Z97 GAMING 7 (MS-7916)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Nov 15 02:31:10.740 2017 (UTC - 5:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
netr28ux.sys                Thu Apr 25 22:33:43 2013 (5179E787)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzvkeyboard.sys             Tue Aug 11 07:14:04 2015 (55C9D8FC)
rzdaendpt.sys               Tue Aug 11 07:14:11 2015 (55C9D903)
AtihdWB6.sys                Tue Apr 19 21:33:32 2016 (5716DC6C)
XtuAcpiDriver.sys           Tue Jun 28 05:05:03 2016 (57723DBF)
TeeDriverW8x64.sys          Thu Jul  7 17:27:40 2016 (577EC94C)
RTKVHD64.sys                Wed Jun 14 01:58:31 2017 (5940D087)
atikmpag.sys                Tue Jul  4 17:48:49 2017 (595C0D41)
atikmdag.sys                Tue Jul  4 18:11:43 2017 (595C129F)
SCDEmu.SYS                  Wed Jul  5 18:11:04 2017 (595D63F8)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
aswKbd.sys                  Tue Aug 22 14:02:36 2017 (599C71BC)
mbamswissarmy.sys           Fri Oct 13 14:58:51 2017 (59E10CEB)
aswbuniva.sys               Mon Oct 16 04:01:16 2017 (59E4674C)
aswbidsha.sys               Mon Oct 16 04:01:17 2017 (59E4674D)
aswbidsdrivera.sys          Mon Oct 16 04:01:17 2017 (59E4674D)
aswbloga.sys                Mon Oct 16 04:01:20 2017 (59E46750)
aswRvrt.sys                 Tue Oct 31 12:40:22 2017 (59F8A776)
aswSnx.sys                  Tue Oct 31 12:40:52 2017 (59F8A794)
aswRdr2.sys                 Tue Oct 31 12:41:18 2017 (59F8A7AE)
aswMonFlt.sys               Tue Oct 31 12:58:05 2017 (59F8AB9D)
aswVmm.sys                  Tue Oct 31 12:58:08 2017 (59F8ABA0)
aswSP.sys                   Tue Oct 31 12:58:26 2017 (59F8ABB2)
aswStm.sys                  Tue Oct 31 13:09:01 2017 (59F8AE2D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 12 02:49:30.474 2017 (UTC - 5:00)**************************
aswbuniva.sys               Tue Sep  5 04:01:07 2017 (59AE59C3)
aswbidsha.sys               Tue Sep  5 04:01:08 2017 (59AE59C4)
aswbidsdrivera.sys          Tue Sep  5 04:01:09 2017 (59AE59C5)
aswbloga.sys                Tue Sep  5 04:01:10 2017 (59AE59C6)
aswRvrt.sys                 Mon Sep 25 08:09:06 2017 (59C8F1E2)
aswRdr2.sys                 Mon Sep 25 08:09:33 2017 (59C8F1FD)
aswMonFlt.sys               Mon Sep 25 08:21:02 2017 (59C8F4AE)
aswVmm.sys                  Mon Sep 25 08:21:05 2017 (59C8F4B1)
aswSP.sys                   Mon Sep 25 08:21:26 2017 (59C8F4C6)
aswStm.sys                  Mon Sep 25 08:30:48 2017 (59C8F6F8)
aswSnx.sys                  Tue Oct 24 18:56:31 2017 (59EFC51F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 12 02:26:29.448 2017 (UTC - 5:00)**************************
semav6msr64.sys             Fri Jan 24 14:22:40 2014 (52E2BD80)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 11 19:15:24.348 2017 (UTC - 5:00)**************************
atikmpag.sys                Thu Nov 20 21:08:54 2014 (546E9EB6)
atikmdag.sys                Thu Nov 20 21:30:27 2014 (546EA3C3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 11 19:08:00.307 2017 (UTC - 5:00)**************************
ALSysIO64.sys               Wed Jul  6 12:47:33 2016 (577D3625)
cpuz144_x64.sys             Fri Oct 13 05:27:26 2017 (59E086FE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 11 08:00:12.082 2017 (UTC - 5:00)**************************
BEDaisy.sys                 Tue Nov  7 21:53:13 2017 (5A027199)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 20 17:47:55.798 2017 (UTC - 5:00)**************************
aswSnx.sys                  Mon Oct  2 04:12:27 2017 (59D1F4EB)

http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=mbamswissarmy.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
cpuz144_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
 


Edited by usasma, 15 November 2017 - 08:14 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 giabao6

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Posted 16 November 2017 - 07:04 PM

Thank you for replying, really appreciate the help. I will try all your solutions and report back, although I have no way to forcefully recreate the BSOD on command, it may take some time to determine if any of the fixes worked or not. 



#4 usasma

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Posted 17 November 2017 - 07:16 AM

Unfortunately, that's the nature of BSOD troubleshooting.

We fix a bunch of stuff, then we wait to see if it worked.

Most often, I suggest waiting a week to see if it's probably fixed.

And 2 weeks to see if it's likely been fixed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 giabao6

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Posted 18 November 2017 - 01:38 AM

Alright, so I've run a couple of tests and tried some fixes. I disconnected my 802.11n wireless lan card, still got a BSOD. Next, I tried getting all windows updates. I ran into some complications here. When trying to update the KB2976978 package, i got an error 800f0831. I tried to fix this by running the DISM.exe /online /cleanup-image /restorehealth command in an administrator level command prompt, which then gave me an error 0x800f0906. I then tried to fix this error by running DISM.exe /online /cleanup-image /startcomponentcleanup, which gave me an error 0x800f0831. The sfc /scannow command gave no errors. I could not get windows to update in the end and have run out of ideas as to try and get it to update. I've downloaded the most recent BIOS update from MSI for my motherboard, which was version 1.C and updated my BIOS twice, however it still shows as version 1.12. I also ran a couple of tests from carrona.org. 

 

Memtest86 - 3 passes, 0 errors

Seatools - Long Generic Test for both drives passed

CrystalDiskInfo - Both Drive states are good

HDTune - Both drives had 0% damaged blocks

AVG and Avast scans - No threats found for either

Furmark - GPU temperature peaked at 98 degrees Celsius, steadied at 91 degrees celsius

 

I'm not sure what else to do, other than try to get windows update to update successfully, but I am having trouble doing so. Any other suggestions would be appreciated. 



#6 usasma

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Posted 18 November 2017 - 08:19 AM

GPU is too hot,  I'd suggest:

- checking to make sure that the cooler is firmly seated to the GPU chip

- that the cooler is clean and free of dirt/dust/etc

- that the fan is working and blowing air into the cooler

- that other components aren't dumping hot air into the cooler.

Beyond that, I'd check over in the Internal Hardware section for some more expert opinions:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

As for the Windows Updates problem - I'd suggest posting over in the Windows 10 forum:  https://www.bleepingcomputer.com/forums/f/229/windows-10-support/

Be sure to put something similar to "Windows Update problem" in the title - to attract the Windows Update experts.
If you don't get a reply there, then post over in the Windows Update forum at Sysnative (most of the experts hang out there also):  https://www.sysnative.com/forums/windows-update/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#7 giabao6

giabao6
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Posted 18 November 2017 - 03:20 PM

I'll try looking around the other forums and seeing if I can do anything about my GPU. Thank you very much for your help usasma.






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