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conflict two versions of AVG


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#1 Mar56

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Posted 14 November 2017 - 12:56 PM

I use Windows 7 on a DELL laptop.   My computer is running very slow today and I thought perhaps I had a virus.  When I went to check the last time my AVG had done a check, there  was a message that I had two versions of AVG running and so the one that I pay a subscription for isn't working (based on the comments that showed up when I clicked my virus program icon)  The paid virus program is AVG and the other shows up as AVG GEN when I look at all programs .  Also my CPU usage is very high, with all programs shut down with only the unfamiliar AVG virus program running.  My brother who knows a little more than I do about computers had me check and a program called svchost is using up 50 to 60 when you check CPU usage.

 

Any help would be appreciated. 

 

Marion


Edited by hamluis, 14 November 2017 - 01:42 PM.
Moved from Win 7 to AV/AM Software - Hamluis.


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#2 mikey11

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Posted 14 November 2017 - 01:04 PM

1 - download and install Microsoft security Essentials

 

2 - uninstall and remove AVG

 

3 - download and run ADWCleaner

 

4 - download, install, update, and run Malwarebytes Anti malware



#3 mightywiz

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Posted 14 November 2017 - 01:38 PM

I ditched avg months ago when they introduced the Zen suite in their free addition.  I now a memory sucking antivirus and I think you can remove zen and still have just the antivirus.  but I chose to go with the security essentials because it's less of a memory hog.



#4 hamluis

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Posted 14 November 2017 - 01:40 PM

https://support.avg.com/answers?id=906b0000000XbH8AAK

 

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#5 quietman7

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Posted 14 November 2017 - 04:42 PM

Is it AVG GEN or AVG ZEN?

How to uninstall the AVG Management Console (formerly known as AVG Zen)

The AVG management console (formerly known as AVG Zen) is a platform for managing each of your AVG products and is automatically installed when you install your first AVG product.


How to repair AVG Management Console
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