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How to know what graphics card driver to install for windows 7 laptop?


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#1 Crutch

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Posted 14 November 2017 - 01:12 AM

Hello. I actually uninstalled my graphics card driver because it gave me a BSOD. Now i am able to use my pc but i have to use the standard vga adapter. I am using a laptop. How can I know which graphics card driver to install? Thanks in advance. :)



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#2 Platypus

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Posted 14 November 2017 - 01:25 AM

Well, you install the graphics driver for your laptop! What is its complete model number?


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#3 Crutch

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Posted 14 November 2017 - 01:45 AM

It is the sony sve151a11w

 

on the official website, it seems that the model is not recognised.

 

but the product name on a sticker pasted to it is sve15117fgb

 

but there are drivers for the product name but no drivers for the model number


Edited by Crutch, 14 November 2017 - 01:50 AM.


#4 Platypus

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Posted 14 November 2017 - 02:13 AM

Does the label give a category Product Name?


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#5 joseibarra

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Posted 14 November 2017 - 02:46 AM

Do this so we can see what you have:
 
Click Start, Run and in the box enter:
 
msinfo32
 
Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
 
For video device and driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.
 
There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#6 Platypus

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Posted 14 November 2017 - 03:07 AM

Are you in Singapore?

 

If you follow this link:

 

https://www.sony-asia.com/electronics/support/laptop-pc-sve-series/sve15117fgb?downloads-num=125#downloads

 

and scroll down past the WIndows 8 drivers, you should find original Windows 7 drivers, Intel video and AMD. Depending on what the specification of your unit is, you may require one or both. If your unit has an i3 CPU without internal video, you would only need the AMD drivers.


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#7 Crutch

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Posted 14 November 2017 - 03:12 AM

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Sony Corporation
System Model SVE15117FGB
System Type x64-based PC
Processor Intel® Core™ i5-2450M CPU @ 2.50GHz, 2500 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde Corp. R0200E6, 2/4/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale Singapore
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Malay Peninsula Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.97 GB
Available Physical Memory 6.33 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 14.2 GB
Page File Space 7.97 GB
Page File C:\pagefile.sys
 
 
 
 
for the display:
 
 
Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_1002&DEV_6841&SUBSYS_90AC104D&REV_00\4&6E9E7AF&0&0008
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 6.1.7600.16385
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xB0000000-0xBFFFFFFF
Memory Address 0xC4000000-0xC401FFFF
I/O Port 0x00005000-0x000050FF
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
 

and ya, im in singapore


Edited by Crutch, 14 November 2017 - 03:12 AM.


#8 Crutch

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Posted 14 November 2017 - 03:39 AM

I have installed the original graphics driver the amd one and now I get a BSOD. I am in safe mode with networking now. Should I try to install the intel one together?



#9 Platypus

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Posted 14 November 2017 - 04:00 AM

For the Singapore market, the Sony Asia link should be the right one. While you are in Safe Mode, in the Device Manager, see if there are multiple video driver installations (phantom or failed installations), if so click and remove them.

 

The msinfo report shows the standard VGA driver is using the AMD video, so it's possible that clearing out any faulty prior AMD driver installs then re-installing the AMD driver may resolve the BSOD issue.

 

You could see what happens if you try to install the Intel driver. If the onboard CPU video is disabled in that model, i.e. it doesn't run hybrid video, the driver installer package should terminate saying No Intel video hardware found.


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#10 Crutch

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Posted 14 November 2017 - 04:07 AM

I checked the device manager and there is only one display driver, that is the amd radeon driver. I do not really get it on the clearing out any faulty prior amd driver installs part. Sorry. 



#11 Platypus

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Posted 14 November 2017 - 04:19 AM

That's good. If there were any partial remnants of faulty driver installations, that might be upsetting the new install, they would show up greyed out in the device tree. If there is no indication of the CPU Intel video, it may be disabled in this model.

One possibility is checking in the BIOS setup to see if there's any choice to select between the Intel CPU video and the onboard Radeon chip.

Unfortunately, a persistent video BSOD has a good chance of being a hardware fault. If you like I could move the topic to the BSOD analysis forum to see if a BSOD expert can help.

Edited by Platypus, 14 November 2017 - 04:21 AM.

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#12 Crutch

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Posted 14 November 2017 - 04:36 AM

Thanks for the help so much. Really appreciate it. Actually I have already made a topic about my bsod in the bsod forum. Currently, it is still not yet closed. I also think it is a harware fault since I have used this laptop for 5 years already with gaming on quite graphic intensive games. The BSOD actually happened halfway when I was playing Team Fortress 2. Anyway thanks for the help :) Its just time for me to get a new pc. 

 

Mod Edit:  Closed topic in Crashes/BSODs - Hamluis.


Edited by hamluis, 14 November 2017 - 05:08 AM.


#13 Platypus

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Posted 14 November 2017 - 05:14 AM

I hadn't picked up on the other topic, it's closed now. If you're content to conclude that is is almost certainly a hardware problem and BSOD analysis probably wont help (which I suspect is true), then we can leave the BSOD topic closed.

Edited by Platypus, 14 November 2017 - 05:15 AM.

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#14 Crutch

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Posted 14 November 2017 - 08:28 AM

yeah this topic can now be closed. Really appreciate the help :)



#15 Platypus

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Posted 14 November 2017 - 08:42 AM

Pity there wasn't a better result! Anyway, you're welcome.

Topics are normally only closed for operational reasons, mostly they are left in case any future comment should be added. If the topic receives no more posts, it just disappears down the list... :)

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