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Opened a virus sent to me via email and not sure how to remove it


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#1 JRHJRH

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Posted 13 November 2017 - 03:09 PM

I opened an attachment that was definitely a virus. It came as a word document called request.doc and appeared to come from dad. Once realizing it was a virus, I ran a scan using the Windows Defender Security Center. It said it found 1 threat and deleted it. Is there anyway to double check that the virus has been removed? Any help would be greatly appreciated.

 

Thanks!


Edited by hamluis, 13 November 2017 - 03:47 PM.
Moved from MRL to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 buddy215

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Posted 13 November 2017 - 04:07 PM

Welcome to BC...

 

What exactly did Defender remove?  Are you able to view items stored in your Documents folder?

 

Suggest you run some more scans using the programs below to clean, remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

If you are unable to run a scan using MBAM:

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

 

 

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 JRHJRH

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Posted 13 November 2017 - 06:48 PM

Thank you! The Defender says it quarantined this threat:

Trojan:Win32/Fuery.A!cl

I ran CCleaner and then downloaded and ran Malwarebytes. It found two threats and had me restart the computer. I saved the logs, but now I can no longer open chrome or explorer to get on the internet and post it (posting this from my cell!). When I try to open them, I get a notice saying "exploit automatically blocked" the protection layer is "protection against OS security bypass" and technique is "exploit ROP gadget attack blocked." Any advice on what I should do?

#4 JRHJRH

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Posted 13 November 2017 - 07:01 PM

So I turned off the exploit blocking function (hopefully that wasn't wrong!!). Here is the summary from the Malwarebytes scan:

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 11/13/17
Scan Time: 5:33 PM
Log File: 194e2348-c8cb-11e7-b289-34028670a65b.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3248
License: Trial
 
-System Information-
OS: Windows 10 (Build 15063.674)
CPU: x64
File System: NTFS
User: JILLIAN-PC\jharris
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 373615
Threats Detected: 2
Threats Quarantined: 2
Time Elapsed: 1 min, 53 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 1
Trojan.MalPack, HKU\S-1-5-21-507381735-4091414656-430646248-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Cameartv, Quarantined, [41], [457485],1.0.3248
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 1
Trojan.MalPack, C:\USERS\JHARRIS\APPDATA\ROAMING\ACTIORES\APDSSVCS.EXE, Quarantined, [41], [457485],1.0.3248
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#5 buddy215

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Posted 13 November 2017 - 07:53 PM

Turning off the exploit block may or may not be a problem. Sometimes it is a false positive.

 

Don't know what MalPack may have done. It is a heuristic finding.

 

Did you intentionally download Camear Tv Mobile from China Camear Tv Mobile suppliers?

 

I'll wait to see what the other scans find before commenting further.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 JRHJRH

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Posted 13 November 2017 - 08:08 PM

 I definitely don't know what Camear Tv Mobile is!

 

I ran the AdwCleaner, and here are the logs:

 

# AdwCleaner 7.0.4.0 - Logfile created on Tue Nov 14 00:05:02 2017
# Updated on 2017/27/10 by Malwarebytes 
# Database: 11-13-2017.3
# Running on Windows 10 Home (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########


#7 buddy215

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Posted 13 November 2017 - 08:26 PM

Eset scan will take more than an hour depending on volume of data on hdd and computer resources.

 

I'm going to watch the Dolphins game so I'll get back to you early tomorrow...


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 JRHJRH

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Posted 13 November 2017 - 10:11 PM

Sounds good - 

 

These are results from the ESET test:

 

C:\ProgramData\centroid-0\centroid-6.exe a variant of Win32/Kryptik.FYKK trojan cleaned by deleting
C:\Users\jharris\AppData\Local\gsm900-23\gsm900-16.exe a variant of Win32/Kryptik.FYKK trojan cleaned by deleting
C:\Users\jharris\Downloads\ccsetup536.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application cleaned by deleting
 
Thanks so much!


#9 buddy215

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Posted 14 November 2017 - 07:16 AM

One more scan...

 

  • download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 JRHJRH

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Posted 14 November 2017 - 07:54 AM

Here are the results:

 

SecurityCheck by glax24 & Severnyj v.1.4.0.53 [27.10.17]
WebSite: www.safezone.cc
DateLog: 14.11.2017 06:51:57
Path starting: C:\Users\jharris\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: jharris
VersionXML: 4.75is-13.11.2017
___________________________________________________________________________
 
Windows 10(6.3.15063) (x64) Core Release: 1703 Lang: English(0409)
Installation date OS: 22.08.2017 23:35:05
LicenseStatus: Office 15, OfficeProPlusR_Retail edition The machine is permanently activated.
LicenseStatus: Windows®, Core edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [237.4 Gb] Used: [50.3 Gb] Free: [187.1 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.674.15063.0
User Account Control enabled (Level 3)
Automatically download and schedule installation
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (enabled and up to date)
-------------------------- [ SecurityUtilities ] --------------------------
Malwarebytes version 3.3.1.2183 v.3.3.1.2183
--------------------------------- [ IM ] ----------------------------------
Skype™ 6.18 v.6.18.105 Warning! Download Update
------------------------------- [ Browser ] -------------------------------
Google Chrome v.61.0.3163.100 Warning! Download Update
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe v.61.0.3163.100
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.3.0.0.1247
Malwarebytes Service (MBAMService) - The service is running
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.1.0.595
C:\Program Files\Windows Defender\MsMpEng.exe v.4.11.15063.447
C:\Program Files\Windows Defender\NisSrv.exe v.4.11.15063.0
C:\Program Files\Windows Defender\MSASCuiL.exe v.4.11.15063.0
Windows Defender Antivirus Service (WinDefend) - The service is running
Windows Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running
---------------------------- [ UnwantedApps ] -----------------------------
Update Installer for WildTangent Games App << Hidden Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
WildTangent Games App v.4.0.11.14 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
----------------------------- [ End of Log ] ------------------------------


#11 buddy215

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Posted 14 November 2017 - 08:25 AM

Suggest you uninstall Wild Tangent. Update Google Chrome and Skype or uninstall them.

 

Other than that....if no other problems are noted such as excessive ads, search redirects or slooooow computing.....happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#12 JRHJRH

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Posted 14 November 2017 - 09:39 AM

Done!

 

Thanks so much for all of your help!



#13 buddy215

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Posted 14 November 2017 - 09:59 AM

You're welcome...


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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