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Windows 10 Updates and Photoshop issues


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#1 sn0zb0z

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Posted 13 November 2017 - 08:41 AM

Yesterday my Windows 10 laptop did an update. In doing so it de-activated Photoshop CS3.

 

It won't re-activate despite being genuine.

 

I tried uninstalling, checking all files were gone with the Creative Cloud Cleaner, deleted the cache and reinstalled. I then uninstalled, made sure all files were gone again, there was no cache at all, and so I then reinstalled it.

 

I looked at FLEXnet, which was already set to manual anyway and clicking start didn't help.

 

I then tried the LicenseRecovery app a couple of times, restarting my laptop inbetween. That didn't help either.

 

Is there a specifc update that de-activated it which I could uninstall to get CS3 back?

 

Is there another update or patch I can download to solve the issue?

 

Is it worth uninstalling all updates or restoring the laptop to factory settings and not reinstalling the latest updates?

 

Are there any other options?

 

Thanks.


Edited by sn0zb0z, 13 November 2017 - 08:41 AM.


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#2 dc3

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Posted 13 November 2017 - 10:44 AM

What was this update?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 sn0zb0z

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Posted 13 November 2017 - 11:32 AM

What was this update?

 

91 updates for Microsoft Office 2010 (which I assume wouldn't affect that?) and Security Update for Microsoft Windows (KB4041676) and Update for Microsoft Windows (KB4021572).

 

I thought it had done other Windows updates when I looked earlier, but looking at the history that's what is listed now.



#4 dc3

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Posted 13 November 2017 - 11:35 AM

The updates are dated, you should be able to tell what the update was, especially if this was the last update you received.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 sn0zb0z

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Posted 13 November 2017 - 11:55 AM

The updates are dated, you should be able to tell what the update was, especially if this was the last update you received.

 

The last updates were on the 12/11/17 and it's after these that it de-activated. The updates for that date in the Update History are 91 updates for Microsoft Office 2010 (which I assume wouldn't cause de-activation, but I can list each individual update if needed) and Security Update for Microsoft Windows (KB4041676) and Update for Microsoft Windows (KB4021572).

 

I'm guessing either the KB4041676 or the KB4021572 caused it, but would uninstalling either (or both) allow Photoshop to work again?



#6 JohnC_21

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Posted 13 November 2017 - 01:12 PM

CS3 Activation Servers have been retired. 

 

https://forums.adobe.com/thread/1545413



#7 sn0zb0z

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Posted 13 November 2017 - 06:51 PM

CS3 Activation Servers have been retired. 

 

https://forums.adobe.com/thread/1545413

 

Thanks.

 

I've gone through the steps of getting a new activation code and downloading the installer, but now when I open Photoshop it states the license is no longer working. It accepts the key during setup. Don't know what the issue is.



#8 JohnC_21

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Posted 13 November 2017 - 08:03 PM

I would contact Adobe's support staff or perhaps post the problem in their forums.

 

https://helpx.adobe.com/contact.html



#9 sn0zb0z

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Posted 14 November 2017 - 04:24 AM

I would contact Adobe's support staff or perhaps post the problem in their forums.

 

https://helpx.adobe.com/contact.html

 

CS3 is no longer supported so not sure Adobe will care, sadly, but thanks for the link.



#10 JohnC_21

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Posted 14 November 2017 - 12:29 PM

This is the only thing I found regarding invalid license errors.

 

https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html



#11 sn0zb0z

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Posted 14 November 2017 - 04:42 PM

Thanks. They're all things I've done except the trial which I don't have the option to do. I've posted on the Adobe forums now so hopefully someone will have the answer there.



#12 TyronSmiteApril

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Posted 14 November 2017 - 05:02 PM

can you provide the link to your post, I just want to stay up to date on it and see what the resolution is when one is provide or post the resolution here as it would be greatly appreciated. 



#13 sn0zb0z

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Posted 14 November 2017 - 05:57 PM

I just deleted the post as I resolved the issue, there were no replies.

 

My issue was solved after uninstalling, deleting all Adobe folders that weren't removed during uninstalling and deleting them from the recycle bin. I then installed it again as normal.

 

I think the issue was that although I deleted stuff before I missed a folder saved to my desktop and needed to delete the Adobe folder from the recycle bin that still had the details of the original product key.



#14 sn0zb0z

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Posted 14 November 2017 - 05:58 PM

Thanks to everyone who replied to this topic.



#15 JohnC_21

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Posted 14 November 2017 - 07:02 PM

Thank you for taking the time to post your solution. 






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