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Amazon Online Chat with Edge

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#1 Artbuc


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Posted 12 November 2017 - 02:12 PM

Tried to do online chat this morning on my desktop for first time. I chat with Amazon on a regular basis but always on my iPad. With Edge, the chat window opened and I could type/send but it would not connect and the window format looked wrong with cursor out of place. Immediately used iPad and chat function worked perfectly. So, is something wacky on my desktop or does Win 10 Edge not work with Amazon online chat? Thanks.

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#2 TyronSmiteApril


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Posted 12 November 2017 - 02:33 PM

Make sure your Edge is up to date also try the steps below if your update. Do you have another browser to see if the issue is isolated to just the Edge browser?


1. Press the 'Windows button + X' on your keyboard, a mini dialogue box will appear.
2. Choose Command Prompt (Admin). You must run the command prompt in Administrator level.
3. On the command prompt type 'sfc /scannow' and hit enter.
4. If everything went okay and no errors were found, restart your computer and see if the issue re-occurs.

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