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Internet wont open, MS Windows opens and shuts down - I can't run anything


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3 replies to this topic

#1 Amymaerten

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Posted 12 November 2017 - 12:22 PM

My laptop has been operating slowly for a few weeks. I ran ccleaner and antivirus software and removed threats. This last week, it keep freezing up until yesterday when it completely froze. I was able to periodically close the open internet sites on Chrome and open documents on MS Word. I restarted it three or four times, but now I can't open internet or MS applications. When I try, there is a long wait time, the apps open, and then either stop responding or immediately just shut down. My screensaver, which is photos from my pictures still runs, and my email notifications still pop up every now and then through a messages app on my computer. But I can't do anything except for see the list of messages. I tried to run task manager after start up and there was nothing running.



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#2 25techsupport

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Posted 13 November 2017 - 03:56 AM

Kindly share your computer model number how much RAM, hard disc free space available, Windows 10 or Windows 7



#3 Amymaerten

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Posted 13 November 2017 - 08:40 AM

Hi 25techsupport,

Thanks so much for responding. My laptop is a Dell Inspirion 3512 with Windows 10.  It has 4.00GB of RAM installed, 3,87 GB usable.



#4 usasma

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Posted 13 November 2017 - 12:49 PM

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

If they find that you're clean, post back here for some reports to run.

Good luck!


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