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Kapersky deleted a file with a virus it could not disinfect?

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#1 crunkkcar


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Posted 11 November 2017 - 07:41 AM

Is the virus still on my PC? It has happened a few times recently: 


04.11.2017 20.27.06 Detected object (file) deleted C:\Users\Ashley\AppData\Local\Temp\ns4BA5DC27\3CCCACEA_stp\dugodu.exe File: C:\Users\Ashley\AppData\Local\Temp\ns4BA5DC27\3CCCACEA_stp\dugodu.exe Object name: not-a-virus:HEUR:AdWare.Win32.Generic Object type: Adware Time: 11/4/2017 8:27 PM
25.10.2017 10.24.13 Detected object (file) no longer available C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir9412_24361\old_chrome.exe File: C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir9412_24361\old_chrome.exe Object name: 11117 Object type: Vulnerability Time: 10/25/2017 10:24 AM
13.10.2017 14.14.46 Detected object (file) deleted C:\Users\Ashley\Downloads\setup.exe File: C:\Users\Ashley\Downloads\setup.exe Object name: not-a-virus:HEUR:Downloader.Win32.Generic Object type: Legitimate software that can be used by criminals to damage your computer or personal data Time: 10/13/2017 2:14 PM
Also, my CPU has been reaching 100%, and whenever I run a program or Chrome and have only 2 tabs open (usually have 10+ open) i get popup messages saying I have to shut down and not enough memory etc, but I should have memory. Disk C only has 2.24 GB free out of 109 GB. I have 4.00 GB RAM Windows 10 Pro 64 Bit intel 4200U CPU @ 1.60 GHz. 
Please help. Thank you so much for your time. I really REALLY appreciate it :) 

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#2 Animal


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Posted 11 November 2017 - 04:48 PM


Now that you have posted a log here: https://www.bleepingcomputer.com/forums/t/662594/have-two-virustrojans-in-quarantine-computer-still-running-out-of-memory/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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