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BSOD ntoskrnl.exe


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#1 aaahchi

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Posted 10 November 2017 - 11:49 PM

111017-32312-01.dmp 11/10/2017 4:51:01 PM CRITICAL_PROCESS_DIED 0x000000ef ffffd18d`1d738140 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+163960 x64 ntoskrnl.exe+163960 C:\WINDOWS\Minidump\111017-32312-01.dmp 4 15 16299 1,003,564 11/10/2017 4:51:54 PM
 

 

Please help and thanks a lot. It started to happen after I did the creator update and it crashed several times today. It's probably related to VirtualBox because it crashes more often when I was working with my ubuntu VM in VirtualBox.

 

          · System Manufacturer

Acer
          · Exact model number (if laptop, check the label on bottom)

V3-572G-76EM
        · OS - Windows 10, 8.1, 8, 7, or Vista?  If Windows 10, please include the Version number and Build Number.
Windows 10 Version 1709 (OS Build 16299.19)
        · x86 (32-bit) or x64 (64-bit)?

X64
        · What was original installed OS on system?
        · Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

OEM version
        · Age of the computer (hardware)

2 years

        · Age of OS installation - and whether you have re-installed the OS

1 year, just had a creator update


Edited by aaahchi, 10 November 2017 - 11:50 PM.


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#2 aaahchi

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Posted 11 November 2017 - 12:12 AM

It seems I didn't attach the file. Here it is.

Attached Files


Edited by aaahchi, 11 November 2017 - 12:14 AM.


#3 usasma

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Posted 11 November 2017 - 08:06 AM

Your UEFI/BIOS (version V1.26) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

One of the memory dumps points to "hardware_disk" problems.
Please start with these free hardware diagnsotics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive tests - but complete ALL of the tests and let us know the results.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1) - Please UNINSTALL the program associated with this driver.  It has been known to cause BSOD's in the past.
MiniTool Partition Wizard http://www.partitionwizard.com/free-partition-manager.html
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys

LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
Acer Launch Manager Wireless Driver http://us.acer.com/ac/en/US/content/drivers
http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
 
RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
Acer Launch Manager Shim for HID-KMDF Interface layer http://us.acer.com/ac/en/US/content/drivers
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
 
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22widi%22
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
 
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
Intel® Serial IO GPIO Controller Driver http://downloadcenter.intel.com/default.aspx
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
 
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
Intel® Serial IO I2C Controller Driver http://downloadcenter.intel.com/default.aspx
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
 
SynRMIHID.sys               Mon May 11 17:41:36 2015 (55512210)
Synaptics I2C Touchpad Driver OEM or http://www.synaptics.com/en/drivers.php
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
 
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
RealTek RTS PCIE READER Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false[br]or from OEM
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
 
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 
rt640x64.sys                Thu Jul  9 02:30:41 2015 (559E1511)
Realtek NICDRV 8169 PCIe GBE Family Controller driver [br]  http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
 
igdkmd64.sys                Tue Aug  4 19:42:35 2015 (55C14DEB)
Intel Graphics driver http://downloadcenter.intel.com/Default.aspx
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 
RTKVHD64.sys                Thu Aug 20 09:37:01 2015 (55D5D7FD)
Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov 10 19:51:01.386 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111017-32312-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
System Uptime:0 days 2:21:17.164
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ff )
BugCheck EF, {ffffd18d1d738140, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffd18d1d738140, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_18bff700_psmserviceexthost.dll!unknown_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  V1.26
  BIOS Release Date             12/18/2014
  Manufacturer                  Acer
  Product Name                  Aspire V3-572G
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 10 17:07:42.816 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111017-47656-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
System Uptime:0 days 0:53:13.596
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ff )
BugCheck EF, {ffffc000973fc080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffc000973fc080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_9d534080_psmserviceexthost.dll!unknown_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  V1.26
  BIOS Release Date             12/18/2014
  Manufacturer                  Acer
  Product Name                  Aspire V3-572G
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 10 16:14:08.300 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111017-32625-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
System Uptime:0 days 5:09:24.080
Probably caused by :hardware_disk
BugCheck 154, {ffff9103f87f9000, ffff86024af40080, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffff9103f87f9000, Pointer to the store context or data manager
Arg2: ffff86024af40080, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  V1.26
  BIOS Release Date             12/18/2014
  Manufacturer                  Acer
  Product Name                  Aspire V3-572G
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Nov 10 19:51:01.386 2017 (UTC - 5:00)**************************
MpKsl75fbe135.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1)
intelppm.sys                Thu Sep 22 06:43:11 2011 (4E7B113F)
RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
SynRMIHID.sys               Mon May 11 17:41:36 2015 (55512210)
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
rt640x64.sys                Thu Jul  9 02:30:41 2015 (559E1511)
igdkmd64.sys                Tue Aug  4 19:42:35 2015 (55C14DEB)
RTKVHD64.sys                Thu Aug 20 09:37:01 2015 (55D5D7FD)
tap0901.sys                 Thu Apr 21 05:10:05 2016 (571898ED)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
ibtusb.sys                  Mon Jan  9 16:58:26 2017 (58740782)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
Netwbw02.sys                Sun Aug  6 05:05:14 2017 (5986DBCA)
VBoxNetLwf.sys              Wed Oct 18 01:25:39 2017 (59E6E5D3)
VBoxUSBMon.sys              Wed Oct 18 01:25:39 2017 (59E6E5D3)
VBoxDDR0.r0                 Wed Oct 18 01:25:39 2017 (59E6E5D3)
VBoxDrv.sys                 Wed Oct 18 01:25:39 2017 (59E6E5D3)
VBoxNetAdp6.sys             Wed Oct 18 01:25:39 2017 (59E6E5D3)
VMMR0.r0                    Wed Oct 18 01:25:42 2017 (59E6E5D6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 10 17:07:42.816 2017 (UTC - 5:00)**************************
MpKsla187bffd.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
IntcDAud.sys                Tue Jul  8 09:46:59 2014 (53BBF653)
RTKVHD64.sys                Tue Jul  7 07:13:02 2015 (559BB43E)
VBoxDDR0.r0                 Mon Oct 16 05:48:35 2017 (59E48073)
VBoxDrv.sys                 Mon Oct 16 05:48:36 2017 (59E48074)
VBoxNetAdp6.sys             Mon Oct 16 05:48:36 2017 (59E48074)
VBoxNetLwf.sys              Mon Oct 16 05:48:36 2017 (59E48074)
VBoxUSBMon.sys              Mon Oct 16 05:48:36 2017 (59E48074)
VMMR0.r0                    Mon Oct 16 05:48:42 2017 (59E4807A)


MpKsl75fbe135.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDDR0.r0
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VMMR0.r0
MpKsla187bffd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDDR0.r0
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VMMR0.r0
 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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