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My Quick Conveter has hijacked Firefox


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#1 socalgram

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Posted 10 November 2017 - 06:32 PM

My brother has a Hewlett Packard PC running Windows 7 and Mozilla Firefox. He is not computer literate so I help him as best I can but I'm only an average user. He has been infected with a program called My Quick Converter. I have tried everything I've read about. I ran: Malwarebytes Anti-malware program, Zemana Anti-Malware program and Malwarebytes AdwCleaner program. In each case the program says it has removed all suspicious programs, but as soon as I do a restart it is back again. I can't find any program listed in the program list that even remotely resembles this so I can't do an uninstall. I've checked the add-ons in Firefox and it isn't listed. I reset the home screen for Firefox to open at Google.com, but when I close and restart the browser the hijacker is back again.  Can you offer any suggestions as to how I can get rid of this? 



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#2 buddy215

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Posted 10 November 2017 - 07:04 PM

Look for Cloud Installer in installed program list. Uninstall if found.

 

You can try doing a clean uninsall of Firefox. That means running the uninstaller and then doing a search for Firefox and deleting all that is found.

Start > Enter Firefox in the search box...do another search for Mozilla....delete all that is found.

 

You can save the Firefox Bookmarks before uninstalling. Bookmarks > Click on Show All Bookmarks > Click on Import and Backup > Export Bookmarks to HTML

Save to the Desktop. Be sure not to delete the backup when deleting other Firefox files.

 

A good way to save passwords is to take screen shots. Save them on the Desktop and email or print them.

 

If that doesn't solve the problem then start a new topic in the malware removal forum by following instructions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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