I've been using bleepingcomputer for a few years now for resolving my friends more serious IT problems. The info. provided here is brilliant! - Has made me 'look good' on many occasions!
I am not an IT professional by any means - I'm a Mechanical Design Engineer by profession - but have spent too many years playing with computers (since the old 8 bit days...), and, as a consequence, where I now live, I am considered to be the local IT 'expert'
I'm sure that many of you are in similar situations? (Hopefully, I don't want to feel alone!).