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Windows 10 BSOD Help Please.


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#1 MattNorman91

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Posted 10 November 2017 - 01:36 PM

Hi All,

 

I'm new to the forums and after a good amount of google searching for my PC Problems i ended up at this wonderful Place.

 

I Have a full brand new Build of Hardware and A Clean install off windows 10 Pro 64bit.

 

Been playing games for a few days now no issues until the other day when it started to blue screen playing Destiny 2.

 

I Have attached the Sysnative zip File And please see the link below for my Speccy Snapshot

 

http://speccy.piriform.com/results/SczrhC7mcWRVtVW6rV6u2dl

 

I Have also attached my blue screen viewer screenshot below.

 

bc1bed903b9e569b1d463ef5d31acb4e.png

 

 

Any Help is much appreciated. 

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 11 November 2017 - 07:16 AM

Your UEFI/BIOS (version F4) dates from September of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The memory dumps show what is likely to be a hardware problem.  It's also possible that this is due to a compatibility issue or a low-level driver problem.

First, please open the case (BUT DO NOT TOUCH anything inside the case).  Observe the fans to see that all are turning, and that the coolers are free of dirt/dust

 

If you need to touch anything inside the case - shut the system down, unplug it from the wall, and hold the power button down for 30 seconds to drain the residual power from the PSU.

Then, use good anti-static precautions when working inside of the case.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
USBXpress Development Kit http://www.silabs.com/SUPPORT/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
 
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
Silicone Labs USBXpress Development Kit http://www.silabs.com/SUPPORT/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys

lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC) - you may not find newer drivers for these.  Please uninstall and leave uninstalled until we're finished troubleshooting
Logitech Camera driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
 
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8) -  you may not find newer drivers for these.  Please uninstall and leave uninstalled until we're finished troubleshooting
Logitech USB Video Class Driver (WebCam) http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
 
gdrv.sys                    Thu Jul  4 00:27:55 2013 (51D4F9CB) - Please uninstall this and Easy Tune (if installed), in the past they've been known to cause BSOD's
Gigabyte Easy Saver - mobo power utility driver http://www.gigabyte.com.tw/Support/Motherboard/Driver_List.aspx
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
 
vbaudio_vmvaio64_win7.sys   Mon Apr 21 05:05:09 2014 (5354DF45)
 VB Virtual Audio driver from VB Audio VoiceMeeter
vbaudio_vmvaio64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
vbaudio_cable64_win7.sys    Thu Aug 14 02:15:25 2014 (53EC53FD)
 VB Virtual Audio driver from VB Audio VoiceMeeter
vbaudio_cable64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
HWiNFO32 Kernel Driver http://www.hwinfo.com/download32.html
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
 
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
 
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov 10 12:24:21.836 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111017-4187-01.dmp]
Windows 10 Kernel Version 16299 MP (16 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 2:32:29.598
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe68a81d4d028, b2000000, 70005}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe68a81d4d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  destiny2.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
CPUID:        "Intel® Core™ i7-7820X CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600
  BIOS Version                  F4
  BIOS Release Date             09/14/2017
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X299 UD4
  Baseboard Product             X299 UD4-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 10 09:45:35.233 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111017-4562-01.dmp]
Windows 10 Kernel Version 16299 MP (16 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 0:45:43.996
Probably caused by :GenuineIntel
BugCheck 124, {0, ffff8e8a6d32c028, b2000000, 70005}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8e8a6d32c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  destiny2.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
CPUID:        "Intel® Core™ i7-7820X CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600
  BIOS Version                  F4
  BIOS Release Date             09/14/2017
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X299 UD4
  Baseboard Product             X299 UD4-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  9 19:08:26.071 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111017-4953-01.dmp]
Windows 10 Kernel Version 16299 MP (16 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:1 days 4:26:48.835
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe6806bd2c028, b2000000, 70005}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe6806bd2c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  destiny2.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
CPUID:        "Intel® Core™ i7-7820X CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600
  BIOS Version                  F3
  BIOS Release Date             06/26/2017
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X299 UD4
  Baseboard Product             X299 UD4-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Nov 10 12:24:21.836 2017 (UTC - 5:00)**************************
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
intelppm.sys                Thu Sep 22 06:43:11 2011 (4E7B113F)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
gdrv.sys                    Thu Jul  4 00:27:55 2013 (51D4F9CB)
vbaudio_vmvaio64_win7.sys   Mon Apr 21 05:05:09 2014 (5354DF45)
vbaudio_cable64_win7.sys    Thu Aug 14 02:15:25 2014 (53EC53FD)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
secnvmeF.sys                Thu Aug  4 01:38:58 2016 (57A2D4F2)
secnvme.sys                 Thu Aug  4 01:39:04 2016 (57A2D4F8)
dump_secnvme.sys            Thu Aug  4 01:39:04 2016 (57A2D4F8)
ssdevfactory.sys            Mon May  8 12:03:55 2017 (591096EB)
cpuz143_x64.sys             Mon May 22 04:17:51 2017 (59229EAF)
TeeDriverW8x64.sys          Tue Jun 20 12:35:20 2017 (59494EC8)
RTKVHD64.sys                Tue Jul 11 06:59:54 2017 (5964AFAA)
e1d65x64.sys                Wed Jul 12 09:29:18 2017 (5966242E)
iaStorA.sys                 Mon Aug  7 10:23:28 2017 (598877E0)
sshid.sys                   Mon Aug 14 19:21:50 2017 (5992308E)
nvhda64v.sys                Thu Sep 14 05:55:42 2017 (59BA521E)
nvvad64v.sys                Tue Sep 19 04:38:04 2017 (59C0D76C)
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  9 19:08:26.071 2017 (UTC - 5:00)**************************
iaStorA.sys                 Mon Jun 12 07:52:28 2017 (593E807C)


http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
vbaudio_vmvaio64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
vbaudio_cable64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
secnvmeF.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
secnvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_secnvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
cpuz143_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 11 November 2017 - 07:32 AM

Was adding drivers to the DRT from this topic and found an issue with the Samsung secnvme.sys driver.
Ensure that you have all applicable updates for your Samsung devices, and if it's an SSD - make sure you have the latest firmware for it also.

 

https://us.community.samsung.com/t5/Memory-Storage/Crash-BSOD-in-NVMe-driver-on-Windows-10-Pro-when-creating-a-new/td-p/68463


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#4 MattNorman91

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Posted 11 November 2017 - 08:37 AM

Hi Usasma, Thanks for you help i have went through all the drivers, i have been using a program called driver booster Pro for keeping things like this updates but i guess there database can't hold every single driver. I Have also removed old duplicate drivers from my system (there was a good few).

 

BIOS Is currently up to date with F4 i did some system tests last night and looked like my GPU Fan was failing or not using its full RDM, I Check with some settings at it was running in silent mode.

 

As for my samsung NVME ssd i have samsung magician installed but this doesn't seem to update or install any of the drivers. Installing the proper drivers and firmware for it now.

 

Thanks again for your help !!

 

I Will keep you posted and let you know how i get on.

 

Thanks



#5 MattNorman91

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Posted 14 November 2017 - 10:26 AM

3 Days later all seems good, 

 

I Updated some drivers and set my graphics card fan back to normal rdm speed and all seems good.

 

Thanks for your help Usasma. Topic can be closed






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