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Computer Problems, Used Dell XPS 8500


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#1 PCcurious

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Posted 10 November 2017 - 09:34 AM

Mod Edit:  Split from https://www.bleepingcomputer.com/forums/t/659613/windows-81-freezes - Hamluis.

 

I bought a  used Dell XPS 8500 with Windows 7 installed to replace my brother's  aging Dell Dimension which originally came with Windows XP.

The XPS 8500 came with a French version of Windows 7, so I installed Windows 8.1 using the dvd which came with my XPS 8700.

 

The pc freezes up , almost like in a sleep state but it won't wake up. This happens several times a week. He has to close down the PC.

I went through all the power options trying to get this corrected.

 

Even though is was a clean install I did a scannow but no issues were found.

Do you have any other ideas?

 

I spoke with the previous owner, and she claimed that she never had any issues.

 

Thanks.


Edited by hamluis, 10 November 2017 - 10:35 AM.


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#2 dc3

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Posted 10 November 2017 - 11:01 AM

Welcome to Bleeping Computer.

 

Unless you purchased a valid COA (Certificate Of Authenticity) for this installation this is a illegal installation of Windows.  I would be very surprised if this installation actually activated.  A OEM version of Windows is only intended to be installed one time on one computer, period.  If this computer isn't activated you will have thirty days to purchase a legal COA, after that Windows will operate on a very limited level.  Windows will turn the background black every hour making it very frustrating to use.


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#3 PCcurious

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Posted 10 November 2017 - 03:16 PM

Thanks


Edited by PCcurious, 10 November 2017 - 03:25 PM.


#4 pcpunk

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Posted 11 November 2017 - 03:41 PM

You should try to find Windows 7 Install media then, and use the Product Key that you should find on the computer to activate it.  Windows 7 and 8 are a bit of a pain to install, I would do 7 if possible, and come back here before you are ready for instructions.


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#5 dc3

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Posted 12 November 2017 - 11:11 AM

I am to say the least surprised that this installation was activated.  Do you still have Windows 8.1 installed on your XPS 8700?  Microsoft went to great pains to make it impossible to use a OEM installation media to install the operating system on a second computer.  The rule is One installation on One computer with OEM installation media.  If this was a retail version you could remove the installation from one computer and legally reinstall the operating system on another computer.

 

I would suggest doing to things, run a sfc /scannow  and do a Refresh.

 

 

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

This needs to be run using an Administrator account.  

Press the Windows key OS4o0pO.png and the R key to open the Run box.

Type cmd in the Run box, press the following keys together to run the Command Prompt as an administrator.

Shift, Ctrl, Enter

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

 

 

How to do a Windows 8.1 Refresh.

A Refresh basically will reinstall the operating system, this will not affect your personal files if you use the option to save them in the instructions.  The downside is that this will uninstall all of your third party programs you installed.  Windows 8.1 will place a list of removed apps on your desktop after refreshing your PC, I would suggest that you copy this list for a reference when you go to reinstall these programs.

Press the Windows key OS4o0pO.png  and the I key to open Settings.

In Settings click/tap on Recovery, click/tap on Refresh your PC without affecting your files, then Get Started.

You will see a page titled [b]Refresh you PC
, click/tap on [b]Next
.  On the next page click/tap on Refresh.

The computer may turn off and back on during this process, you don't need to do anything.  The scan will display a percentage of its completion.

 

 


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#6 pcpunk

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Posted 12 November 2017 - 07:12 PM

If you cannot fix this issue due to lack of resources, you could install a Free Linux Operating System.  To find out the Possibilities go HERE. and ask some questions.  I doubt Windows 8 is going to ever work on that pc if it came with windows 7, but there's always a way if one is determined enough.

 

I think your best bet is to go with Windows 10! ha, MS Seems to want all of us running Windows 10, so there are ways of doing so if you want, for free I think.  Go to the Windows 10 Section and get started there if that is what you want to do.  I think you need a working...well working desktop to do so though. 

 

Did you wipe all partitions when you did the Windows 8 Install?  If not you may be able to go back to the French Windows 7 and Upgrade to 10 from there?


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