Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD: Thread Stuck In Device Driver


  • Please log in to reply
3 replies to this topic

#1 chris0744

chris0744

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:48 PM

Posted 09 November 2017 - 02:52 PM

See attachment for Minidump etc. (I ran the script provided in the sticky post).

 
Type: Laptop
Brand: Samsung (Ativ Book 6 NP670Z5E-X01NL)
OS: Windows 10 x64 (reïnstalled today)
Original OS: Windows 8 x64 (OEM)
Approx. age of system: 4 years.
GPU: AMD Radeon HD8850M
CPU: Intel Core i5-3230M
Motherboard Chipset: Intel Mobile HM76
RAM: 8GB DDR3
 
Dear readers,
 
Last Tuesday I believe I was on my laptop, and as very often happens my HDD was running at 100%. I've tried to find a solution for this multiple times, and I thought I'd try again. At some point I got a BSOD, which fixed itself afterwards. Don't remember what the error was. I then proceeded to update my drivers, through a program called 'Driver Booster'.
 
After this program installed a bunch of drivers, I got a BSOD with error code 'Thread stuck in device driver'. This BSOD was on loop, it would show itself during boot every time.
 
I went into the recovery options (F8 during boot), and tried literally every option I could: -Safe boot, uninstalled/reinstalled drivers, didnt work. System Image Recovery didnt work (I had a few but it wouldn't let me use them due to some error). -System Restore, didn't work. It 'restored' the pc, but the BSOD still occured. -Startup Repair wouldn't run. -'Go back to previous build'-> keep files, didn't work. I then went into Samsung Recovery through pressing F4 during boot. This let me revert the PC back to the point when it was new, so pretty much a full reset. This seemed to work, at first.
 
So my system reverted back to a clean win8 install like when I first bought it (the 'backup' was from 2013). I proceeded to update to win10 again, thinking the problem was solved because the BSOD was gone. Updating to win10 went fine. However, after it updated to win10, I proceeded to check my drivers through Device Manager, which showed 3 deviced without drivers (and a yellow triangle next to them). I don't exactly remember what those were called, but it was something along the lines of 'USB bus', 'PCI <something>' and 'Video Controller'. I first updated the drivers (automatically through Device Manager)  of the first 2 devices I mentioned. The last one, 'Video Controller', was my AMD Radeon HD8800M GPU. I installed the driver for it, and not long after I got the same BSOD again (thread stuck in device driver).
 
Booting in Safe Boot doesn't show any problems. Not now, and also not when the problems first appeared (before I went back to the backup).
 
I really don't know what to do. If doing a full reset doesn't fix it, then what will..
I thought about performing a BIOS update but I don't know if this even could work, and if so how to.
 
If anyone could be of assistance with this, I would be eternally grateful, as I am getting very desperate.
 
Kind Regards,
 
Chris

 

Attached Files



BC AdBot (Login to Remove)

 


m

#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 24,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:48 AM

Posted 10 November 2017 - 08:14 AM

Some of the symptoms you describe are suggestive of a hardware problem.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.  If you have any questions about the tests, feel free to ask.

 

Your UEFI/BIOS (version P05ADG.010.140421.SH) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

No Windows Update hotfixes installed.  Most build 16299 (1709/Fall Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Beyond that there aren't many errors in the system. 

Most often this is also suggestive of a hardware problem - so let's see what the hardware diagnostics show and we'll move on from there.

 

FWIW - I have a Samsung NP780 that's about the same age with a similar video card - and it's given me lot's of problems in the past.
I found that, if I was using the Samsung recovery disks, then I had to use the Samsung video drivers for both the Intel and AMD video cards.  If using anything else, it would stop the AMD card from working.
I now use this system as my test system and it has the latest Windows Insider build installed (build 17025) - and I haven't had any issues with the video there (but I haven't installed any of the Samsung video software/drivers on it)

 

2 of the memory dumps were 0 bytes in size, so there's only 1 in the following analysis.

That one seems to point to video problems, so it's important that you run the Furmark and Video 2 tests from the diags above.
Please be sure to finish all the tests though - as it's possible that the other tests will/can reveal undetected problems.

 

lease update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

NOTE:  Please see that both the Intel and AMD graphics drivers are included in the list below.  Be careful which drivers you install for them.
If uncertain, please let us know how the system was restored the last time. (if from Samsung recovery, or just from a Microsoft download).

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

RadioHIDMini.sys                              Fri Jul 27 07:57:08 2012 (50128214)
Samsung HID Radio Switch mini driver for USB Fx2 Device http://www.samsung.com/us/support/downloads
http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys
 
iaStorA.sys                                   Mon Nov 19 15:09:40 2012 (50AA9204)
Intel RST (Rapid Storage Technology) driver  http://downloadcenter.intel.com/Default.aspx XP
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
 
IntcDAud.sys                                  Tue Sep  9 08:13:01 2014 (540EEECD)
Intel Graphics Media Accelerator HD Driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
 
NETwew01.sys                                  Tue Jan  6 11:19:19 2015 (54AC0B07)
Intel Wireless WiFi Link Driver OEM[br]or[br]https://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
 
ibtfltcoex.sys                                Thu Jun 18 17:14:26 2015 (558334B2)
Intel Centrino Wireless (Bluetooth Adapter driver http://downloadcenter.intel.com/SearchResult.aspx?lang=eng
http://www.carrona.org/drivers/driver.php?id=ibtfltcoex.sys
 
RTKVHD64.sys                                  Tue Jun 23 07:26:04 2015 (5589424C)
Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 
atikmpag.sys                                  Mon Jul  6 21:12:06 2015 (559B2766)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx[br]Get from OEM for laptops
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
 
atikmdag.sys                                  Mon Jul  6 21:35:38 2015 (559B2CEA)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx[br]Get from OEM for laptops
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 
TeeDriverW8x64.sys                            Tue Jul  7 13:43:32 2015 (559C0FC4)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 
iwdbus.sys                                    Wed Jul  8 18:17:13 2015 (559DA169)
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22widi%22
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
 
ETDSMBus.sys                                  Tue Jul 14 03:12:03 2015 (55A4B643)
ELAN SmBus Touchpad Driver OEM - none at: http://www.emc.com.tw/eng/st_tpn_sp.asp
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Thu Nov  9 13:04:50.932 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110917-17156-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 0:00:44.672
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+e13 )
BugCheck 100000EA, {ffff820d07b50040, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffff820d07b50040, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  P05ADG.010.140421.SH
  BIOS Release Date             04/21/2014
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  670Z5E
  Baseboard Product             NP670Z5E-X01NL
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Nov  9 13:04:50.932 2017 (UTC - 5:00)**************************
intelppm.sys                                  Thu Sep 22 06:43:11 2011 (4E7B113F)
RadioHIDMini.sys                              Fri Jul 27 07:57:08 2012 (50128214)
iaStorA.sys                                   Mon Nov 19 15:09:40 2012 (50AA9204)
IntcDAud.sys                                  Tue Sep  9 08:13:01 2014 (540EEECD)
NETwew01.sys                                  Tue Jan  6 11:19:19 2015 (54AC0B07)
ibtfltcoex.sys                                Thu Jun 18 17:14:26 2015 (558334B2)
RTKVHD64.sys                                  Tue Jun 23 07:26:04 2015 (5589424C)
atikmpag.sys                                  Mon Jul  6 21:12:06 2015 (559B2766)
atikmdag.sys                                  Mon Jul  6 21:35:38 2015 (559B2CEA)
TeeDriverW8x64.sys                            Tue Jul  7 13:43:32 2015 (559C0FC4)
iwdbus.sys                                    Wed Jul  8 18:17:13 2015 (559DA169)
ETDSMBus.sys                                  Tue Jul 14 03:12:03 2015 (55A4B643)
igdkmd64.sys                                  Mon Aug 17 11:34:01 2015 (55D1FEE9)
rt640x64.sys                                  Wed Oct  5 09:32:55 2016 (57F50107)
ETD.sys                                       Wed Nov  9 00:58:21 2016 (5822BAFD)
RtsUer.sys                                    Thu Apr  6 05:45:28 2017 (58E60E38)
bthl2cap.sys                                  ***** Invalid 1980 Invalid 1980 Invalid


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=ibtfltcoex.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
bthl2cap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 chris0744

chris0744
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:48 PM

Posted 14 November 2017 - 03:03 PM

Wow, thank you so much for the extensive response!

 

 
 
Okay, after hours and hours of trial and error, the main problem is fixed.
For some reason, this worked:
-Reverted back to my win8 backup
-Went into safe boot as soon as I could
-Disabled the AMD driver
-Normal boot
-Uninstalled the AMD driver
-Reboot
-Windows automatically reïnstalled the original driver
 
Since then I haven't had the Thread Stuck In Device Driver BSOD anymore.
 
However, the problem isn't solved yet.
 
I am currently getting errors on both my AMD and Intel integrated graphics drivers.
AMD: error 43 (Windows has stopped this device because it has reported problems)
Intel: error 31 (This device is not working properly because Windows cannot load the drivers required for this device)
 
When I try to update my GPU driver (only way to do so it using AMD installers- I can't download specific drivers ]:<   ), it installs the wrong drivers because the ID of my HD Radeon 8850M is appearently the same as the R9 M270x. I tried all different installers (AMD Catalyst for win8, AMD radeon minimal installer for win8.1 and AMD radeon full installer for win8.1). Every installer installed different drivers. Some just listed my driver as 'R9 M200 series', some listed it specifically as the R9 M270x. 
 
Main point is that if I updated to one of those drivers, and then tried to access the grahics settings, I would get a BSOD with error code 0xa0000001. I couldn't revert back to the original driver through device manager, because the driver file was gone (it was listed but when I tried to install it it told me it's just gone, wth windows).
 
Luckily, Samsung Recovery also had a backup of the original system drivers. Through that, I have now access to 2 HD8800 series drivers (2012 and 2014). However, these still give me the driver error 43.
 
Long story short: Pc works again, but the GPU doesn't. Furthermore the Intel graphics also have some issue.
Any ideas on how to get my GPU working again? (I don't care much about fixing the intel graphics if I can fix the GPU).
 
 
Cheers,
 
Chris
 
Speccy:
 
WhoCrashed & SysNative reports:
 
I couldnt run FurMark: "FurMark requires an OpenGL 2.0 compliant graphics controller. Startup failed.". I guess since my GPU is turned of totally it's not possible to run the test haha. So I decided not to try any other tests because they won't work anyways.
 


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 24,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:48 AM

Posted 15 November 2017 - 07:30 AM

Back in the W8 days, Samsung used an AMD driver (at least on my system) that was signed by Intel.

As such, I think it was modified by Samsung/Intel to help with switching graphics from the Intel to the AMD card (and back)

 

In short, you can't use the drivers from Windows Update or the drivers from the AMD website.

The cards won't work right, and I never found a way to fix it other than formatting the system and starting over with ONLY the Samsung stuff.

At that point I experienced problems with both of the graphics cards.  At one point I was able to fix the issue with the Intel card (can't recall how) - but the AMD card still had unfixable problems.

As W10 had come out while I was working with this, I decided to get a new system and not bother with this one anymore.

 

My suggestion is to recover with the Samsung recovery media to an original Samsung copy of the W8 system.

Once that's done, make a System Restore point.

Do not allow Windows Update to update your drivers, and make extensive use of the Samsung SW Update program to update your drivers.

Once the system is as fully updated as you can get it, then make a disk image to save you from having to do all of that again.

 

FYI - I have just finished installing Steam (and one of my games) on my test system (W10 - build 17035) - and it works with some glitches.
This is an improvement over the way it was when it was W8 and had been updated to W10.

 

So, if you're going to use W10, I suggest going with a Clean Install of W10, and then using Samsung SW Update to update the files as you're able (DO NOT LET IT UPDATE THE GRAPHICS DRIVERS!!! - or you'll likely end up with the same problem again).
FWIW - my AMD card now has drivers signed by Microsoft - so I presume that they are the one's from the W10 install.  And there are no errors in Device Manager
I have no idea if the switchable graphics work or not - but as long as the games  work, I'm happy with it.

 

Finally, we haven't discussed the Samsung/Windows Update debacle from around that time frame - but a clean install of W10 gets around that.

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users