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Windows XP computer no longer recognising external hard drive


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#1 alisp

alisp

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Posted 09 November 2017 - 06:30 AM

(I sign up on this site intending to post my own problem, and find myself contributing to solving 3 others before I even get around to it! :) )

 

Anyway, here's my problem.  I'm still running a laptop and a PC operating on Windows XP which I need to back up from time to time.  I use a WD MyPassport for that.  All was fine until sometime over the summer the laptop suddenly stopped recognising the external drive: I got the "USB device not recognised.  One of the USB devices attached to this computer has malfunctioned ..." message.  I tried it on the PC: same thing.  I assumed that the drive had indeed failed, and went out and bought another one, but that didn't work either, despite allegedly being compatible with XP.  At that point, I got suspicious and plugged the external drive into my Windows 8.1 laptop, and found it was still working, so it's clearly not the drive that's at fault here.

 

I've been hunting around for various fixes on the internet and found some that should work, except that the general recommendation has been to assign a new letter to the drive - but if the computer doesn't recognise it in the first place I can't do that!  A lot of the solutions require you to go into Disk Management via Run:, but the trouble is that when I try that I get the following message:

"Logical Disk Manager

The specified service does not exist as an installed service"

and, in the bottom of the window:

"Unable to connect to Logical Disk Manager service".

 

My suspicion is that some XP security update which happened over the summer is somehow preventing the drive from being read, but I don't know how to get around it.

 

Any suggestions would be very welcome :)  My "backup" system at the moment consists of copying everything I do on the XP comps onto a USB and putting it on the 8.1 machine, which is hardly ideal!

 



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#2 hamluis

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Posted 09 November 2017 - 08:26 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 alisp

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Posted 09 November 2017 - 08:58 AM

Okay, here you go - it seems long, even by usual standards!

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Aly (administrator) on 09-11-2017 at 13:41:33
Running from "C:\Documents and Settings\Aly\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: Vostro1510 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/08/2017 09:59:58 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (11/08/2017 01:27:46 PM) (Source: ESENT) (User: )
Description: wuauclt (3500) The database page read from the file "C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb" at offset 102236160 (0x0000000006180000) for 4096 (0x00001000) bytes failed verification due to a page checksum mismatch.  The expected checksum was 4195789889 (0xfa16ac41) and the actual checksum was 3658918977 (0xda16ac41).  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.

Error: (11/08/2017 01:19:23 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (11/07/2017 07:42:03 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (11/07/2017 09:31:16 AM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (11/06/2017 10:46:30 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (11/06/2017 03:48:17 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALY\RECENT\REF - DRAWINGS.LNK> in the hash map cannot be updated.
Context:  Application, SystemIndex Catalog
Details:    A device attached to the system is not functioning.   (0x8007001f)

Error: (11/06/2017 03:48:17 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALY\RECENT\REF - DRAWINGS.LNK> in the hash map cannot be updated.
Context:  Application, SystemIndex Catalog
Details:   A device attached to the system is not functioning.   (0x8007001f)

Error: (11/06/2017 09:35:13 AM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (11/05/2017 08:04:39 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.


System errors:
=============
Error: (11/09/2017 09:36:33 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SRTSP
SRTSPX

Error: (11/09/2017 09:35:48 AM) (Source: 0) (User: )
Description: 0xC0000001HarddiskVolume2

Error: (11/08/2017 11:11:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SRTSP
SRTSPX

Error: (11/08/2017 11:10:36 PM) (Source: 0) (User: )
Description: 0xC0000001HarddiskVolume2

Error: (11/08/2017 09:59:12 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SRTSP
SRTSPX

Error: (11/08/2017 09:59:12 PM) (Source: Service Control Manager) (User: )
Description: The Mises à jour automatiques service hung on starting.

Error: (11/08/2017 09:55:50 PM) (Source: 0) (User: )
Description: 0xC0000001HarddiskVolume2

Error: (11/08/2017 01:18:19 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SRTSP
SRTSPX

Error: (11/08/2017 01:17:28 PM) (Source: 0) (User: )
Description: 0xC0000001HarddiskVolume2

Error: (11/08/2017 12:36:18 AM) (Source: Service Control Manager) (User: )
Description: The AVG Antivirus service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (11/08/2017 09:59:58 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (11/08/2017 01:27:46 PM) (Source: ESENT)(User: )
Description: wuauclt3500C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb102236160 (0x0000000006180000)4096 (0x00001000)-1018 (0xfffffc06)4195789889 (0xfa16ac41)3658918977 (0xda16ac41)

Error: (11/08/2017 01:19:23 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (11/07/2017 07:42:03 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (11/07/2017 09:31:16 AM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (11/06/2017 10:46:30 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (11/06/2017 03:48:17 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog
Details:    A device attached to the system is not functioning.   (0x8007001f).  C:\DOCUMENTS AND SETTINGS\ALY\RECENT\REF - DRAWINGS.LNK

Error: (11/06/2017 03:48:17 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog
Details:    A device attached to the system is not functioning.   (0x8007001f)  C:\DOCUMENTS AND SETTINGS\ALY\RECENT\REF - DRAWINGS.LNK

Error: (11/06/2017 09:35:13 AM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (11/05/2017 08:04:39 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

=========================== Installed Programs ============================
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ABBYY FineReader 12 Professional (HKLM\...\{F12000FE-0001-0000-0000-074957833700}) (Version: 12.1.573 - ABBYY Production LLC)
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{A2BCA9F1-566C-4805-97D1-7FDC93386723}) (Version: 1.5.3.9130 - Adobe Systems Inc.) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe Flash Player 10 ActiveX (HKLM\...\{922E8525-AC7E-4294-ACAA-43712D4423C0}) (Version: 10.0.22.87 - Adobe Systems, Inc.)
Adobe Flash Player 26 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 26.0.0.131 - Adobe Systems Incorporated)
Adobe Reader X (10.1.11) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824166751}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Advanced Uninstaller PRO - Version 12 (HKLM\...\AU11_is1) (Version: 12.17.0.86 - Innovative Solutions)
Alias (HKLM\...\{FEC173D3-683C-4C09-9167-7D2D573A3A9C}) (Version: 1.00.0000 - Acclaim Entertainment) Hidden
Apple Application Support (HKLM\...\{3FA365DF-2D68-45ED-8F83-8C8A33E65143}) (Version: 1.1.0 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}) (Version: 2.6.0.32 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG (HKLM\...\{18B25CA1-A325-4ED8-A494-C764D914D57E}) (Version: 1.211.3 - AVG Technologies) Hidden
AVG Internet Security (HKLM\...\AVG Antivirus) (Version: 17.7.3032 - AVG Technologies)

BBC iPlayer Desktop (HKLM\...\{D6A0DD73-6EF2-9A8D-6F60-4F338F922B37}) (Version: 3.2.15 - British Broadcasting Corp.) Hidden
Bonjour (HKLM\...\{07287123-B8AC-41CE-8346-3D777245C35B}) (Version: 1.0.106 - Apple Inc.)
BufferChm (HKLM\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Choice Guard (HKLM\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D1600 (HKLM\...\{EAE8CF06-28CA-4213-839C-A32817A47E00}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Déjà Vu X2 (HKLM\...\{782777AD-5B33-427C-B85C-CC5C24249230}) (Version: 8.00.0641 - ATRIL Language Engineering, S.L.)
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.0.0.0 - Dell Inc.)
Dell Resource CD (HKLM\...\{42929F0F-CE14-47AF-9FC7-FF297A603021}) (Version: 1.00.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.2.08100 - Dell)
DeviceDiscovery (HKLM\...\{21A2F5EE-1DC5-488A-BE7E-E526F8C61488}) (Version: 130.0.372.000 - Hewlett-Packard) Hidden
Dico V2 (HKLM\...\Dico_is1) (Version:  - Olivier RAVET)
DivX Codec (HKLM\...\{7B63B2922B174135AFC0E1377DD81EC2}) (Version: 6.2.5 - DivX, Inc.)
DJ_SF_06_D1600_SW_Min (HKLM\...\{5727583F-3530-45FD-B09E-7E1CB6C135AD}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
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f.lux (HKCU\...\Flux) (Version:  - )
FMW 1 (HKLM\...\{B9B474D5-8B52-4A05-8DA0-CFECB057E523}) (Version: 1.226.3 - AVG Technologies) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
GPBaseService2 (HKLM\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Deskjet D1600 Printer Driver Software 13.0 Rel .6 (HKLM\...\{2CD0168D-FBBC-4667-8810-105CB6EC6348}) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPProductAssistant (HKLM\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
hpWLPGInstaller (HKLM\...\{07FB17D8-7DB6-4F06-80C4-8BE1719CB6A1}) (Version: 130.0.303.000 - Hewlett-Packard) Hidden
iTunes (HKLM\...\{A6FDF86A-F541-4E7B-AEA0-8849A2A700D5}) (Version: 9.0.2.25 - Apple Inc.)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.0.6.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 29 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216013FF}) (Version: 6.0.290 - Sun Microsystems, Inc.)

Junk Mail filter update (HKLM\...\{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}) (Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Lighten PDF Password Remover version 1.1.0 (HKLM\...\{0EB26999-FC4F-482a-8E3D-DF21A0670438}_is1) (Version: 1.1.0 - Lighten Software Limited)
Malwarebytes version 3.2.2.2029 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.2.2.2029 - Malwarebytes)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
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Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
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Microsoft Office Professional Edition 2003 (HKLM\...\{91E30409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
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Mozilla Firefox 52.4.0 ESR (x86 en-GB) (HKLM\...\Mozilla Firefox 52.4.0 ESR (x86 en-GB)) (Version: 52.4.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 52.4.0.6473 - Mozilla)
MrvlUsgTracking (HKLM\...\{A82D052A-0806-42DF-80CD-1730A1AC0ED3}) (Version: 1.0.7 - Marvell)
MSVC80_x86_v2 (HKLM\...\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}) (Version: 1.0.3.0 - Nokia) Hidden
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MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
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Roxio Drag-to-Disc (HKLM\...\{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}) (Version: 9.1 - Roxio)
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Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio)
SanDiskSecureAccess_Manager.exe (HKCU\...\@@__UNKNOWN__@@SanDiskSecureAccess_Manager.exe) (Version: 1.1.19269 - Gemalto N.V.)
Segoe UI (HKLM\...\{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}) (Version: 14.0.4327.805 - Microsoft Corp) Hidden
SolutionCenter (HKLM\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Sonic CinePlayer Decoder Pack (HKLM\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.2.0 - Sonic Solutions)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
Status (HKLM\...\{AE8705FB-E13C-40A9-8A2D-68D6733FBFC2}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
T-Mobile Mobile Broadband Manager (HKLM\...\{A9E5EDA7-2E6C-49E7-924B-A32B89C24A04}) (Version: 1.0.0.2 - ZTE)
Toolbox (HKLM\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM\...\{DC0A5F99-FD66-433F-9D3A-05DCBA64BE42}) (Version: 130.0.376.000 - Hewlett-Packard) Hidden
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WD Drive Utilities (HKLM\...\{439A51F7-84B1-4603-BEC8-647EB2AC307F}) (Version: 1.0.1.5 - Western Digital)
WD Quick View (HKLM\...\{124310E8-7C49-4C33-B4F2-3CF43F3830B7}) (Version: 2.0.1.2 - Western Digital Technologies, Inc.)
WD Security (HKLM\...\{8172B41A-9BB5-4A64-BF28-1FB5FE43C3FF}) (Version: 1.0.1.5 - Western Digital)
WD SmartWare (HKLM\...\{ED80B64B-FFAE-43D7-9E21-225F94221239}) (Version: 2.0.1.2 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM\...\{bfb9000e-e7d4-490f-a873-ec2c9cab3b3d}) (Version: 2.0.1.2 - Western Digital Technologies, Inc.)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
WebReg (HKLM\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Windows 7 Upgrade Advisor (HKLM\...\{4B719A70-F14A-4f5c-90B5-346B24B7FFF1}) (Version: 2.0.3001.0 - Microsoft Corporation)
Windows Installer Clean Up (HKLM\...\{121634B0-2F4B-11D3-ADA3-00C04F52DD52}) (Version: 3.00.00.0000 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM\...\{9422C8EA-B0C6-4197-B8FC-DC797658CA00}) (Version: 5.000.818.6 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 88%
Total physical RAM: 2046.36 MB
Available physical RAM: 241.23 MB
Total Virtual: 3937.04 MB
Available Virtual: 1835.71 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:32.86 GB) (Free:1.87 GB) NTFS
3 Drive e: () (Fixed) (Total:0.03 GB) (Free:0 GB) NTFS
4 Drive f: () (Fixed) (Total:188.41 GB) (Free:74.09 GB) NTFS
6 Drive x: () (Fixed) (Total:188.41 GB) (Free:74.09 GB) NTFS

========================= Users: ========================================
User accounts for \\ALISON

Administrator            Administrator-2          Aly                      
Another                  ASPNET                   AVG                      
Guest                    HelpAssistant            Julia                    
SUPPORT_388945a0         


**** End of log ****
 

 

And the Speccy:  http://speccy.piriform.com/results/db1PJkua60tqMXmlpqEKnoG


Edited by hamluis, 09 November 2017 - 11:13 AM.


#4 JohnC_21

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Posted 09 November 2017 - 10:59 AM

1 Drive c: (OS) (Fixed) (Total:32.86 GB) (Free:1.87 GB) NTFS

 

I would try and get at least 15% free space on your C: partition. 1.87GB is not enough.

 

Do you still get the Logical Disk Manager error when right clicking My Computer > Manage > Disk Management?



#5 alisp

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Posted 09 November 2017 - 11:10 AM

Yes, I do.

 

Thanks for the warning about the disk space: I hadn't realised it had dropped that low :gulp:.  It was about 15% when I looked the other day, so I guess a lot of restore points must have been added.



#6 JohnC_21

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Posted 09 November 2017 - 11:33 AM

I'll have to investigate further but the Logical Disk Manager Service is used for Dynamic Disks which really shouldn't be used on a XP computer with your hard drive.

 

Open Service and see if the Logical Disk Manager Service is started and set to Automatic.

 

http://computerstepbystep.com/logical-disk-manager-service-xp.html

 

I will be out for a bit. Perhaps a couple of hours.


Edited by JohnC_21, 09 November 2017 - 11:34 AM.


#7 alisp

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Posted 09 November 2017 - 11:41 AM

It was neither started nor set to automatic.  I wonder if that will make any difference?



#8 JohnC_21

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Posted 09 November 2017 - 12:36 PM

Start the service and set it to Automatic. Does Disk Management open?



#9 alisp

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Posted 10 November 2017 - 07:54 AM

No.  And I'm still getting the "USB not recognised" message :(



#10 JohnC_21

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Posted 10 November 2017 - 09:08 AM

Create a new user account. Does Disk Management open? If not open a command prompt in an admin account and type

 

sfc /scannow 

 

This will try to repair any corrupted system files. 



#11 Eyesee

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Posted 10 November 2017 - 07:10 PM

Try blowing the USB ports out with some compressed air.

Might help.


In the beginning there was the command line.

#12 alisp

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Posted 13 November 2017 - 05:49 AM

Try blowing the USB ports out with some compressed air.

Might help.

 

Interesting idea :)  Everything else - dongles, USB sticks, other USB-based products - still works on the ports.  Do you still think this might be a useful thing to do?

 

Again, I find it suspicious that the same problem should strike two computers simultaneously.



#13 JohnC_21

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Posted 13 November 2017 - 08:30 AM

Both computer's did not detect the hard drive? Both computer's cannot access Disk Management and have the same Logical error?



#14 alisp

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Posted 13 November 2017 - 09:05 AM

I don't know about the last bit: I'll try and remember to try when I'm next in the office.  But yes, neither computer recognises it, which is why I suspect the summer Windows update may be the culprit.



#15 JohnC_21

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Posted 13 November 2017 - 09:46 AM

Attach the external to the office computer and open Disk Management. Take a screenshot and post it. 






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