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Brand New LaCie 4TB HD has only 259MB of available space.

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#1 Wolverine60


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Posted 08 November 2017 - 11:10 PM

I just purchase a 4TB LaCie external HD.  I am running 2 different iMacs I plan to use with.  One is an Early 2009, 20” iMac, running Mac OS X 10.11 and the other is a Late 2012 27” iMac, which has no system at the time because I believe the HD went bad.  That is the main reason for the new HD.


When I tried to install an OS to the new drive it said there wasn’t enough available space.  When I checked, it said there was only 259MB available, so I erased the disk and installed Mac OS extended, but it still say only 259MB of space available.


I purchased 2 other 2TB LaCie external HD about 5 years ago.  They are dedicated for TimeMachine back up, and I never encountered any problem like this when I first initialized them.  They actually had nearly 2TB of space from the start.


My question: is there actually a 4TB disk inside this housing and it is just initialized with wrong information or is it just a faulty disk with no way to fix it?  Aa far as I can tell, LaCie doesn’t manufacture any disks smaller than 2TB of storage, so how could LaCie have accidentally installed a 259TB disk in the housing for a 4TB disk?


If there is a way to fix this disk, I would prefer that to having to repackage and send it back.  I really need to get the 27” iMac up and running again ASAP.  If it’s just a faulty disk, then I have no choice but to return it for another.  I was going to repackage it, but decided I would consult some experts first, in case it is fixable. 


I thank you in advance for your help.

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#2 Hareen


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Posted 08 November 2017 - 11:14 PM

The disc issue. As it is a new one, go claim your warranty and replace the disc. 


They sell such failures in local black markets here in my place.


 I would prefer that to having to repackage and send it back.



The best course of action.

#3 Wolverine60

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Posted 09 November 2017 - 12:09 AM

Thank you very much.  I figured as much, but thought it was maybe just a factory flaw.  I bought the disk through Amazon, so they or the seller should replace it.


I'm sure that there are black market knock-offs of LaCie drives, because any popular brand of ANYTHING is pirated, but I tend to forget that kind of behavior goes on.  I don't think that is the case here, but I could check the serial number to make sure it comes from LaCie.


Thank you again for such a fast reply.

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