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Network drivers for Inspiron One 2320 not working


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#1 Brittany5683

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Posted 08 November 2017 - 01:52 PM

Hello everyone, I have formatted a computer so am starting from square one.  I have tried all of the Network Drivers below with no luck for my Inspiron One 2320, bluetooth, Windows 7, 64gb desktop.  Any advice will be greatly appreciated as I'm thinking it might be easier to just go buy a new computer.  :)  Thank you!

 

R31222

R305775

R305627

R305805

R305630

R305632

R305804



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#2 JohnC_21

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Posted 08 November 2017 - 02:00 PM

From the support page your wifi chipset is either Atheros or intel. 

 

Right click the network adapter in Device Manager. It should have a yellow exclamation mark next to it. Select Properties. Under the Details tab select Hardware IDs. Copy and Post the first line.

 

Edit: Are you looking for both Ethernet and Wifi drivers?


Edited by JohnC_21, 08 November 2017 - 02:01 PM.


#3 Brittany5683

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Posted 08 November 2017 - 02:09 PM

PCI\VEN_8086&DEV_0091&SUBSYS_52218086&REV_34

 

Please note that this was found under "Other devices - Network Controller" (with an exclamation point).  Network adapter does not have an exclamation point and there is no option to click Properties.

 

I'm looking for Wifi.  

 

Thank you!



#4 JohnC_21

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Posted 08 November 2017 - 02:19 PM

That is the intel 6230 wifi chipset. 

 

http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=C42R0

 

You should also have a Ethernet chipset listed. I don't know why it's not showing up.

 

http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CFP61



#5 Brittany5683

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Posted 08 November 2017 - 02:30 PM

Intel 6230: I'm receiving a message that the platform is not compatible with Intel® WiDi or the application is in use (which it is not).

 

The Ethernet driver downloaded properly however I'm unable to wire connect as I'm working in a shared office space that only offers WiFi.

 

Any thoughts on the WiFi issue?

 

Thanks again, I really appreciate your help!



#6 JohnC_21

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Posted 08 November 2017 - 02:37 PM

Does the intel specific drive work. In the below link your download would be for Windows 7 multi-language 64bit in the left pane. Sometimes Dell's own drivers are wonky.

 

https://downloadcenter.intel.com/download/27021/Intel-PROSet-Wireless-Software-for-Bluetooth-Technology-for-Intel-Centrino-Advanced-N-6230-and-Intel-Centrino-Wireless-N-1030?product=59472

 

I would create a restore point before installing.



#7 SleepyDude

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Posted 08 November 2017 - 03:01 PM

Hi,

 

For Dell machines you should visit the Drivers page http://www.dell.com/support/home/us/en/04/products/?app=drivers

submit the machine Service Tag and the page will provide the exact drivers for the machine if the hardware didn't change after purchase.

 

Make sure you install first the Chip Set driver if available because it "prepares the ground" for the other drivers you need to install.


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#8 Brittany5683

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Posted 08 November 2017 - 03:02 PM

That driver didn't work.  This is kind of crazy to me...I feel it should be easier than this.



#9 JohnC_21

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Posted 08 November 2017 - 03:06 PM

Follow SleepyDude's advice. You should have a service tag on the back of the computer. Enter it here.

 

Edit: If after installing the chipset software the Dell Wifi driver still fails then then download the driver here. I'm afraid the link I provided in my previous post was the bluetooth software and not the drivers themselves.


Edited by JohnC_21, 08 November 2017 - 03:23 PM.


#10 Brittany5683

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Posted 08 November 2017 - 03:21 PM

That is the first website that I visited and have tried those network drivers.  Chipset driver is already installed.



#11 Brittany5683

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Posted 08 November 2017 - 03:24 PM

I am going to take a break on this as I have other work to do, any other insight would be great, and if not, thanks again.



#12 JohnC_21

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Posted 08 November 2017 - 03:24 PM

See my previous post #9. The first link I provided was only Bluetooth sofware. Post #9 has the link to the actual driver. If that fails then consider a USB dongle for Wifi.



#13 SleepyDude

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Posted 08 November 2017 - 04:01 PM

Can you post the machine Service Tag please?

 

Look for any driver/software on the Dell list related with widi you have to install that first.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
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