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Reboot after system froze up and all hell broke loose


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2 replies to this topic

#1 donnervetter

donnervetter

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Posted 08 November 2017 - 01:09 PM

For the past two days I'd started having issues with my cursor freezing up on the screen only to release and continue after a few moments. Yesterday it froze and stayed that way for quite some time and I had to perform a hard reboot. The restart was uneventful until I saw my Desktop which had two icons, My Computer and Recycle Bin. Settings for the Display were all reset and nothing I did could change them back. It appears that all my data files, primarily in Excel, were all there but I couldn't open any of them. I don't know if this helps bet I've made a list of observations of what I can and cannot do and other peculiarities since this started. By the way, any diagnostic or utility programs that I had on the hard drive won't respond. I obtained utility programs from Dell and Intel that I believe were successfully downloaded they don't respond. I'm told "The Application cannot be started. Contact the vendor." Or when you click on the icon everything starts as normal and then just ends. I have no idea if it actually started and if it did,f where did it go?

 

Start Menu and Taskbar changed totally. The altered menu pops up when you hit the Start button to a every generic listing. If you click anything on this screen nothing happens. Wait a few seconds then all the programs with their respective icons show up and now you can open all the programs but some go through the motion of starting but nothing happens. Anyway, I don't want to start off with anything incredibly long here is a list of observations:

 

                  I Can't 

 

1. Move any files

2. Make any shortcuts

3. Search for anything because the function no longer works 

4. Open any Excel files (yet I have no problem opening up Word files)

5. Run several diagnostic / utility software programs

6. Open music files using iTunes, which is where all my music resides (I tried WMP and VLC and everything played normally)

 

 

 

 

 

                                      Random Observations

 

1. Library folder is empty (the folders Documents, Music, Photos and Videos are all missing)

2. All music artwork labels disappeared only to be replaced by strings of numbers.

3. The keyboard goes on binges of typing strings of "e's" or "ef's" so you're constantly having to edit every third or fourth word.

    There's nothing jamming or pinching these keys. You can be sitting across the room and it'll start all by itself.

4. Empty "vlc" folders are popping up everywhere. Strange thing is "vlc" has been replaced by what looks like a far eastern alphabet

(Laotian or Cambodian is my guess) and the symbols are always different. At first I had no idea what these were but upon opening these empty folders you see "vlc" in the address bar.



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#2 hamluis

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Posted 08 November 2017 - 01:18 PM

I would remove the hard drive and attach it as a secondary drive to another computer...and determine if files on the drive can be seen/accessed.

 

Louis



#3 donnervetter

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Posted 08 November 2017 - 01:42 PM

Thanks for the response Louis,
 
    I'm now in my third attempt to respond because the system keeps closing down whatever I'm working on. Most of the files are still accessible, all Word files open with Word, I have to use VLC or something other than iTunes to open music files, I can open and manipulate any photo files but I can't touch Excel files which are the most important. 
 
I'm now shown:  C:\Windows\system32\config\systemprofile\Desktop is not accessible
 
Hope this helps
 
y rash)MiniToolBox by Farbar  Version: 17-06-2016
Ran by preferred customer (administrator) on 08-11-2017 at 10:33:59
Running from "C:\Users\preferred customer\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Vostro 460 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/08/2017 10:28:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 10:20:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 10:12:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 10:04:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 09:56:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 09:48:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 09:40:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 09:32:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 09:24:08 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/08/2017 09:16:08 AM) (Source: PerfNet) (User: )
Description: 
 
 
System errors:
=============
Error: (11/07/2017 11:10:45 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (11/07/2017 10:16:52 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (11/07/2017 10:14:14 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (11/07/2017 10:14:14 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}
 
Error: (11/07/2017 08:03:23 AM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (11/07/2017 07:03:23 AM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (11/07/2017 06:03:23 AM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (11/07/2017 05:03:21 AM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (11/07/2017 04:03:25 AM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (11/07/2017 03:03:25 AM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (11/08/2017 10:28:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 10:20:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 10:12:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 10:04:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 09:56:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 09:48:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 09:40:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 09:32:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 09:24:08 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/08/2017 09:16:08 AM) (Source: PerfNet)(User: )
Description: 
 
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HP My Display (HKLM-x32\...\{15733AD1-1CEF-459A-9245-0924FC63BDD5}) (Version: 2.10.009 - Portrait Displays, Inc.)
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Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
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RealDownloader (HKLM-x32\...\{30f9b8e2-1723-49b3-a51a-6b1701314fd9}) (Version: 18.1.8.212 - RealNetworks) Hidden
RealDownloader (HKLM-x32\...\{4602B6EE-69EC-4548-B271-94D43CAA6C6F}) (Version: 18.1.8.212 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 -  RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0  RealNetworks, Inc) Hidden
RealPlayer (RealTimes) (HKLM-x32\...\RealPlayer 18.1) (Version: 18.1.8 - RealNetworks)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Sauerbraten (HKLM-x32\...\Sauerbraten) (Version:  - )
SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.40.012 - Portrait Displays, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Stellarium 0.15.2 (HKLM\...\Stellarium_is1) (Version: 0.15.2 - Stellarium team)
StreamVCR Video Download Software (HKLM-x32\...\StreamVCR) (Version:  - NCH Software)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
TreeSize Free V4.0.1 (HKLM-x32\...\TreeSize Free_is1) (Version: 4.0.1 - JAM Software)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 2.6.1f3_31223 - Unity Technologies ApS)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
vc2012_redist (HKLM-x32\...\{9402AEF2-5981-4097-8BE2-6501DAC4DBFD}) (Version: 1.0.0.0 - Realnetworks) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Video Downloader (HKLM-x32\...\{CEF8613C-08DD-4092-9445-C3EBE9C81C37}) (Version: 18.1.8 - RealNetworks) Hidden
ViewNX (HKLM-x32\...\{F007CBCE-D714-4C0B-8CE9-9B0D78116468}) (Version: 1.0.3 - Nikon)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.6 - VideoLAN)
vs2015_redist x86 (HKLM-x32\...\{BD46163A-0331-4A61-B65A-7B66D7C93F8E}) (Version: 1.0.0.0 - Realnetworks) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.50 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.0 - win.rar GmbH)
Yahoo! Widgets (HKLM-x32\...\Yahoo! Widget Engine) (Version: 4.5.2.0 - Yahoo! Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 24%
Total physical RAM: 12136.44 MB
Available physical RAM: 9137.31 MB
Total Virtual: 24271.09 MB
Available Virtual: 19914.84 MB
 
========================= Patitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:597.41 GB) NTFS
 
========================= Users: ========================================
User accounts for \\PREFERREDCUSTOM
 
Administrator


Edited by hamluis, 08 November 2017 - 03:29 PM.





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