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BSOD with screeching audio at random


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#1 BonGohan

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Posted 07 November 2017 - 10:32 PM

Alrighty! So I work at a tech shop and I have been pulling my hair out on this one so I figured the internet is the only place to go. The computer will randomly(at random times, sometimes when running multiple processes or just one instance of youtube, etc.) give me a solid colored screen and almost deafen me with scratching audio. This has happened more recently when they've played video games like Fortnite, PUBG, and Rocket League. It doesn't seem to be a graphics card issue though... I've done memtests, I've ran diagnostics, I've ran bluescreenview and came up with this error/error code:
ntoskrnl.exe + 0x00000124 00000000`00000000

My drivers are up to date, my fans are keeping everything cool. 

Edit: I should rephrase "BSOD" I don't get a BSOD, it's a light green, pink or gray screen and the system crashes. 

Here's my Speccy:
http://speccy.piriform.com/results/aBQ1euIW2ktplhXdaUR3OPF
And my .zip + my BlueScreenView log text
 

Attached Files


Edited by BonGohan, 07 November 2017 - 11:26 PM.


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#2 usasma

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Posted 08 November 2017 - 07:23 AM

I'm running late for work right now.  Will get back here this afternoon or tomorrow AM.

Meanwhile, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video tests (both Furmark and all the Other Video tests), but complete all of them and let us know the results.
 

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 BonGohan

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Posted 08 November 2017 - 07:44 AM

I'm running late for work right now.  Will get back here this afternoon or tomorrow AM.

Meanwhile, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video tests (both Furmark and all the Other Video tests), but complete all of them and let us know the results.
 

Good luck!

Thank you so much. Have already used every diagnostic tool on that list but will do it once more for kicks n giggles. 



#4 usasma

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Posted 09 November 2017 - 06:29 AM

OK, first things first.  A STOP 0x124 error is most commonly a hardware problem - BUT - it can also be due to compatibility issues or low-level driver problems.
More info on this error here:  http://www.carrona.org/bsodindx.html#0x00000124

 

Your UEFI/BIOS (version A06) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please don't use registry cleaners as they tend to damage things after extended use.
Also, I wonder about RAM/CPU tweakers (such as RAM Rush and Mz CPU Accelerator), and suggest that you uninstall them while we're troubleshooting.

 

In order to help rule out low-level driver issues, I suggest running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

As for compatibility issues (I'm concerned about the age of your BIOS), the only real test for this is to revert to the original OS that the system came with and see if that stops the issues

Finally, for the hardware you'll have to run ALL of the diagnostics in my list ( http://www.carrona.org/hwdiag.html ).  In the event that all of the tests pass, then you'll have to move on to testing by hardware stripdown:  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Tue Nov  7 19:05:21.460 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110717-10625-01.dmp]
Windows 10 Kernel Version 16299 MP (6 procs) Free x64
System Uptime:0 days 0:00:02.203
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffd407107f78f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd407107f78f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  7 10:11:55.508 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110717-10687-01.dmp]
Windows 10 Kernel Version 16299 MP (6 procs) Free x64
System Uptime:0 days 0:00:02.250
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffd1884a878038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd1884a878038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov  7 19:05:21.460 2017 (UTC - 5:00)**************************
mssecflt.sys                Sat Mar 10 06:02:06 2035 (7A9D6CAE)


mssecflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


 

 

 


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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