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Slow and Unresponsive Browers/Computer


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13 replies to this topic

#1 Carishnicka

Carishnicka

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  • Local time:07:18 PM

Posted 07 November 2017 - 06:03 PM

System Details:

HP 15 - Dual Touch Laptop

windows 10 Home- installed - not the upgrade

64-bit OS

 

My current laptop is just a year old and has been like this for about 9 months. Slow, sluggish, nd sometimes unresponsive. Some days it runs fine and others, like right now, it just sits there. At the moment even my task manager is unresponsive. Startup seems fine but just executing simple tasks like opening my documents takes a good two minutes or more. I use TrendMicro from my internet provided and have also used Malewarebytes and nothing comes up when I scan. Every time they both come up clear. I couldn't tell you the last time Trend gave me a bad website pop up even. I use Microsoft Edge and Chrome on here and they both lag horribly. I prefer Edge but have Chrome due to school hardware only useable with Chrome. I tried to download and run JRT this evening and it downloaded twice; but wouldn't run and when I checked my downloads to do it manually it was non-existent. Even trying to post this has taken 48 minutes. I have let it go because I did not feel that it was a virus but I am not 100% sure anymore. I've talked to some people that say it is just windows 10 but I had the upgrade on another laptop and it worked just fine. If anyone can shed some light onto this; it would be greatly appreciated

 



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#2 Broni

Broni

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Posted 07 November 2017 - 08:42 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.1.2.1733-10139.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Carishnicka

Carishnicka
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Posted 09 November 2017 - 11:06 AM

Thank you very much for the fast reply. I greatly appreciate you taking the time to look all of this over. Here are all the logs, in order for you.

 

 

CHECKUP.txt

Results of screen317's Security Check version 1.014 --- 12/23/15 

   x64 (UAC is enabled) 

 Internet Explorer 11 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 

Trend Micro Maximum Security  

Windows Defender              

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 Google Chrome (61.0.3163.100)

 Google Chrome (SetupMetrics...)

````````Process Check: objlist.exe by Laurent```````` 

 Malwarebytes Anti-Malware mbamservice.exe 

 Malwarebytes Anti-Malware mbamtray.exe 

 Windows Defender MSASCuiL.exe  

 AVAST Software SecureLine VpnSvc.exe 

 Trend Micro AMSP coreServiceShell.exe 

 Trend Micro UniClient UiFrmWrk uiWatchDog.exe

 Trend Micro Titanium plugin Pt\PtSvcHost.exe

 Trend Micro Titanium plugin Pt\PtWatchDog.exe

 Trend Micro AMSP coreFrameworkHost.exe 

 Trend Micro UniClient UiFrmWrk uiSeAgnt.exe

 Trend Micro Titanium plugin Pt\PtSessionAgent.exe

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C:  %

````````````````````End of Log``````````````````````

 

Farbar FSS.txt

Farbar Service Scanner Version: 27-01-2016

Ran by Criss (administrator) on 08-11-2017 at 20:05:05

Running from "C:\Users\Criss\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads"

Microsoft Windows 10 Home  (X64)

Boot Mode: Normal

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy:

==================

 

 

System Restore:

============

 

System Restore Policy:

========================

 

 

Security Center:

============

 

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy:

============================

 

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

 

 

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

 

 

Other Services:

==============

 

 

File Check:

========

C:\Windows\System32\nsisvc.dll => File is digitally signed

C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed

C:\Windows\System32\drivers\afd.sys => File is digitally signed

C:\Windows\System32\drivers\tdx.sys => File is digitally signed

C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed

C:\Windows\System32\dnsrslvr.dll => File is digitally signed

C:\Windows\System32\dnsapi.dll => File is digitally signed

C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed

C:\Windows\System32\mpssvc.dll => File is digitally signed

C:\Windows\System32\bfe.dll => File is digitally signed

C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed

C:\Windows\System32\SDRSVC.dll => File is digitally signed

C:\Windows\System32\vssvc.exe => File is digitally signed

C:\Windows\System32\wscsvc.dll => File is digitally signed

C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed

C:\Windows\System32\wuaueng.dll => File is digitally signed

C:\Windows\System32\qmgr.dll => File is digitally signed

C:\Windows\System32\es.dll => File is digitally signed

C:\Windows\System32\cryptsvc.dll => File is digitally signed

C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed

C:\Windows\System32\ipnathlp.dll => File is digitally signed

C:\Windows\System32\iphlpsvc.dll => File is digitally signed

C:\Windows\System32\svchost.exe => File is digitally signed

C:\Windows\System32\rpcss.dll => File is digitally signed

 

 

**** End of log ****

Mini Tool Box

MiniToolBox by Farbar  Version: 17-06-2016

Ran by Criss (administrator) on 08-11-2017 at 20:07:11

Running from "C:\Users\Criss\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads"

Microsoft Windows 10 Home  (X64)

Model: HP 15 Notebook PC Manufacturer: HP

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

========================= Hosts content: =================================

========================= IP Configuration: ================================

 

Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter = Wi-Fi (Connected)

Realtek PCIe FE Family Controller = Ethernet 2 (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global

set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : DESKTOP-1A15O66

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Ethernet 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2

   Physical Address. . . . . . . . . : A0-8C-FD-21-AD-E9

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

   Physical Address. . . . . . . . . : 6A-14-01-76-0E-7F

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wi-Fi:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter

   Physical Address. . . . . . . . . : 68-14-01-76-0E-7F

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::c0f:47c1:2263:c06c%5(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Tuesday, November 7, 2017 12:25:29 PM

   Lease Expires . . . . . . . . . . : Thursday, November 9, 2017 7:57:24 PM

   Default Gateway . . . . . . . . . : 192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 73929729

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-B7-4E-0C-A0-8C-FD-21-AD-E9

   DNS Servers . . . . . . . . . . . : 24.154.1.37

                                       24.154.1.67

   NetBIOS over Tcpip. . . . . . . . : Enabled

Server:  dns-5.zoominternet.net

Address:  24.154.1.37

 

Name:    google.com

Addresses:  2607:f8b0:4004:803::200e

                  172.217.8.14

 

 

Pinging google.com [172.217.8.14] with 32 bytes of data:

Reply from 172.217.8.14: bytes=32 time=22ms TTL=53

Reply from 172.217.8.14: bytes=32 time=22ms TTL=53

 

Ping statistics for 172.217.8.14:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 22ms, Maximum = 22ms, Average = 22ms

Server:  dns-5.zoominternet.net

Address:  24.154.1.37

 

Name:    yahoo.com

Addresses:  2001:4998:44:204::100d

                  2001:4998:c:e33::53

                  2001:4998:58:2201::73

                  98.139.180.180

                  98.138.252.38

                  206.190.39.42

 

 

Pinging yahoo.com [98.138.252.38] with 32 bytes of data:

Reply from 98.138.252.38: bytes=32 time=52ms TTL=51

Reply from 98.138.252.38: bytes=32 time=51ms TTL=51

 

Ping statistics for 98.138.252.38:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 51ms, Maximum = 52ms, Average = 51ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

 13...a0 8c fd 21 ad e9 ......Realtek PCIe FE Family Controller #2

 10...6a 14 01 76 0e 7f ......Microsoft Wi-Fi Direct Virtual Adapter

  5...68 14 01 76 0e 7f ......Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter

  1...........................Software Loopback Interface 1

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.106     55

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331

      192.168.1.0    255.255.255.0         On-link     192.168.1.106    311

    192.168.1.106  255.255.255.255         On-link     192.168.1.106    311

    192.168.1.255  255.255.255.255         On-link     192.168.1.106    311

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331

        224.0.0.0        240.0.0.0         On-link     192.168.1.106    311

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331

  255.255.255.255  255.255.255.255         On-link     192.168.1.106    311

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

  1    331 ::1/128                  On-link

  5    311 fe80::/64                On-link

  5    311 fe80::c0f:47c1:2263:c06c/128

                                    On-link

  1    331 ff00::/8                 On-link

  5    311 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)

Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)

Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)

Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (11/08/2017 07:58:32 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-1A15O66)

Description: Activation of app Microsoft.MicrosoftEdge_8wekyb3d8bbwe!ContentProcess failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Error: (11/08/2017 07:58:32 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-1A15O66)

Description: App Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00031402-0079-0000-f059-3b5800000000} did not launch within its allotted time.

 

Error: (11/07/2017 06:49:24 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-1A15O66)

Description: Package Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00051401-0004-0000-a6e0-d55200000000} was terminated because it took too long to suspend.

 

Error: (11/07/2017 06:49:23 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-1A15O66)

Description: Package Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00061401-0004-0000-a6e0-d55200000000} was terminated because it took too long to suspend.

 

Error: (11/07/2017 06:49:22 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-1A15O66)

Description: Package Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00031401-0004-0000-a6e0-d55200000000} was terminated because it took too long to suspend.

 

Error: (11/07/2017 06:49:19 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-1A15O66)

Description: Package Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00041401-0004-0000-a6e0-d55200000000} was terminated because it took too long to suspend.

 

Error: (11/07/2017 06:49:16 PM) (Source: Application Error) (User: )

Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.674, time stamp: 0x59cdf479

Faulting module name: win32u.dll, version: 10.0.15063.608, time stamp: 0xd9592a17

Exception code: 0xcfffffff

Fault offset: 0x0000000000001144

Faulting process id: 0x24d0

Faulting application start time: 0xMicrosoftEdgeCP.exe0

Faulting application path: MicrosoftEdgeCP.exe1

Faulting module path: MicrosoftEdgeCP.exe2

Report Id: MicrosoftEdgeCP.exe3

Faulting package full name: MicrosoftEdgeCP.exe4

Faulting package-relative application ID: MicrosoftEdgeCP.exe5

 

Error: (11/07/2017 06:48:58 PM) (Source: Application Error) (User: )

Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.674, time stamp: 0x59cdf479

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000604

Fault offset: 0x0000000000000000

Faulting process id: 0x19e0

Faulting application start time: 0xMicrosoftEdgeCP.exe0

Faulting application path: MicrosoftEdgeCP.exe1

Faulting module path: MicrosoftEdgeCP.exe2

Report Id: MicrosoftEdgeCP.exe3

Faulting package full name: MicrosoftEdgeCP.exe4

Faulting package-relative application ID: MicrosoftEdgeCP.exe5

 

Error: (11/07/2017 06:48:57 PM) (Source: Application Error) (User: )

Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.674, time stamp: 0x59cdf479

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000604

Fault offset: 0x0000000000000000

Faulting process id: 0x30d4

Faulting application start time: 0xMicrosoftEdgeCP.exe0

Faulting application path: MicrosoftEdgeCP.exe1

Faulting module path: MicrosoftEdgeCP.exe2

Report Id: MicrosoftEdgeCP.exe3

Faulting package full name: MicrosoftEdgeCP.exe4

Faulting package-relative application ID: MicrosoftEdgeCP.exe5

 

Error: (11/07/2017 06:48:05 PM) (Source: Application Error) (User: )

Description: Faulting application name: HPWMISVC.exe, version: 1.4.1.0, time stamp: 0x55910776

Faulting module name: OLEAUT32.dll, version: 10.0.15063.674, time stamp: 0xb92cf100

Exception code: 0xc0000005

Fault offset: 0x0001b884

Faulting process id: 0x3a74

Faulting application start time: 0xHPWMISVC.exe0

Faulting application path: HPWMISVC.exe1

Faulting module path: HPWMISVC.exe2

Report Id: HPWMISVC.exe3

Faulting package full name: HPWMISVC.exe4

Faulting package-relative application ID: HPWMISVC.exe5

 

 

System errors:

=============

Error: (11/08/2017 07:58:32 PM) (Source: DCOM) (User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe!ContentProcess

 

Error: (11/08/2017 07:57:26 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (11/07/2017 08:26:22 PM) (Source: DCOM) (User: DESKTOP-1A15O66)

Description: machine-defaultLocalActivation{53362C32-A296-4F2D-A2F8-FD984D08340B}{53362C32-A296-4F2D-A2F8-FD984D08340B}DESKTOP-1A15O66CrissS-1-5-21-3433129557-1799389510-3570352131-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194-4256926629-1688279915-2739229046-3928706915

 

Error: (11/07/2017 08:25:45 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (11/07/2017 06:48:23 PM) (Source: Service Control Manager) (User: )

Description: The HPWMISVC service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (11/07/2017 06:48:11 PM) (Source: Service Control Manager) (User: )

Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.

 

Error: (11/07/2017 06:48:03 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (11/07/2017 06:18:47 PM) (Source: DCOM) (User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe!ContentProcess

 

Error: (11/07/2017 06:17:21 PM) (Source: DCOM) (User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe!ContentProcess

 

Error: (11/07/2017 06:16:46 PM) (Source: DCOM) (User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe!ContentProcess

 

 

Microsoft Office Sessions:

=========================

Error: (11/08/2017 07:58:32 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_8wekyb3d8bbwe!ContentProcess-2144927142

 

Error: (11/08/2017 07:58:32 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00031402-0079-0000-f059-3b5800000000}

 

Error: (11/07/2017 06:49:24 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00051401-0004-0000-a6e0-d55200000000}

 

Error: (11/07/2017 06:49:23 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00061401-0004-0000-a6e0-d55200000000}

 

Error: (11/07/2017 06:49:22 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00031401-0004-0000-a6e0-d55200000000}

 

Error: (11/07/2017 06:49:19 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-1A15O66)

Description: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe+ContentProcess#{00041401-0004-0000-a6e0-d55200000000}

 

Error: (11/07/2017 06:49:16 PM) (Source: Application Error)(User: )

Description: MicrosoftEdgeCP.exe11.0.15063.67459cdf479win32u.dll10.0.15063.608d9592a17cfffffff000000000000114424d001d35822f8877190C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\System32\win32u.dllb6344298-783e-44db-8f5a-53bfb37f72efMicrosoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbweContentProcess

 

Error: (11/07/2017 06:48:58 PM) (Source: Application Error)(User: )

Description: MicrosoftEdgeCP.exe11.0.15063.67459cdf479unknown0.0.0.000000000c0000604000000000000000019e001d35822f70c1aa9C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeunknown664ff442-a456-4f08-b013-1d09e20bd0c9Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbweContentProcess

 

Error: (11/07/2017 06:48:57 PM) (Source: Application Error)(User: )

Description: MicrosoftEdgeCP.exe11.0.15063.67459cdf479unknown0.0.0.000000000c0000604000000000000000030d401d35822f530909bC:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeunknown8ebddff8-4e2f-41af-9607-56dcc4975a82Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbweContentProcess

 

Error: (11/07/2017 06:48:05 PM) (Source: Application Error)(User: )

Description: HPWMISVC.exe1.4.1.055910776OLEAUT32.dll10.0.15063.674b92cf100c00000050001b8843a7401d357ed79af5b2ac:\Program Files (x86)\HP\HP System Event\HPWMISVC.exeC:\WINDOWS\System32\OLEAUT32.dll02e7652f-aad3-4481-a48a-cb6ca8415fc4

 

 

CodeIntegrity Errors:

===================================

  Date: 2017-07-20 07:16:53.955

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2017-07-20 07:16:53.919

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

 

=========================== Installed Programs ============================

 

12 Labours of Hercules III: Girl Power (HKLM-x32\...\WTA-9bb3b304-3ac6-40e2-9326-7b42aea15a0d) (Version: 3.0.2.118 - WildTangent) Hidden

Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)

AMD Catalyst Install Manager (HKLM\...\{E7659924-9EC9-B722-0136-A6D414E6E29E}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)

Avast SecureLine (HKLM\...\{2CD3C92F-EDC5-4B02-9B0A-9C1D37C58EF5}_is1) (Version: 1.0.239.2 - AVAST Software)

Azkend 2: The World Beneath (HKLM-x32\...\WTA-08748653-b904-4e5c-9e54-1698759bb423) (Version: 2.2.0.98 - WildTangent) Hidden

Barn Yarn Collector's Edition (HKLM-x32\...\WTA-a9a67528-bc55-4507-8e00-43bb9841982d) (Version: 3.0.2.48 - WildTangent) Hidden

Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.7.0.0 - Canon Inc.)

Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.2.3 - Canon Inc.)

Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.5.0 - Canon Inc.)

Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.10.15 - Canon Inc.)

Canon MG2900 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2900_series) (Version: 1.01 - Canon Inc.)

Canon MG2900 series On-screen Manual (HKLM-x32\...\Canon MG2900 series On-screen Manual) (Version: 7.7.0 - Canon Inc.)

Canon MG2900 series User Registration (HKLM-x32\...\Canon MG2900 series User Registration) (Version:  - Canon Inc.)

Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.5.1 - Canon Inc.)

Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.5.0 - Canon Inc.)

Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)

Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.7.1 - Canon Inc.)

Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)

Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)

Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)

Citrix Online Launcher (HKLM-x32\...\{CC8F903A-9698-4245-9A38-22412DEF1029}) (Version: 1.0.446 - Citrix)

Coyote The Outlander (HKLM-x32\...\WTA-9bb1160c-5364-40d2-b101-11672da1df9b) (Version: 3.0.2.59 - WildTangent) Hidden

CyberLink PhotoDirector (HKLM\...\{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.) Hidden

CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.)

CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.1.5418 - CyberLink Corp.)

CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.) Hidden

CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.)

CyberLink YouCam (HKLM-x32\...\{A9CEDD6E-4792-493e-BB35-D86D2E188A5A}) (Version: 6.0.1.4301 - CyberLink Corp.)

Delicious: Emily's Wonder Wedding Premium Edition (HKLM-x32\...\WTA-90840706-ede4-4e81-8fe2-4df05b839ddb) (Version: 3.0.2.59 - WildTangent) Hidden

DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden

Dropbox 25 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.8.2 - Dropbox, Inc.)

Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)

Entwined: The Perfect Murder (HKLM-x32\...\WTA-2c71aaf3-805c-4e1d-a502-db3427519bbc) (Version: 3.0.2.59 - WildTangent) Hidden

Evernote v. 5.8.6 (HKLM-x32\...\{FEDC7C10-EF67-11E4-9B07-00505695D7B0}) (Version: 5.8.6.7519 - Evernote Corp.)

Family Vacation 2: Road Trip (HKLM-x32\...\WTA-fcbad44e-a38a-4825-a9ea-973ae7c8a797) (Version: 3.0.2.59 - WildTangent) Hidden

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.100 - Google Inc.)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden

GoToMeeting 8.16.0.7881 (HKCU\...\GoToMeeting) (Version: 8.16.0.7881 - LogMeIn, Inc.)

Home Makeover (HKLM-x32\...\WTA-136957f7-e922-4ab2-a9b2-bc83cc415c44) (Version: 3.0.2.59 - WildTangent) Hidden

HP Documentation (HKLM\...\HP_Documentation) (Version:  - HP)

HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8293.5264 - Hewlett-Packard)

HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.5.37.19 - Hewlett-Packard Company)

HP Support Solutions Framework (HKLM-x32\...\{D7D5F438-26EF-45AB-AB89-C476FBCF8584}) (Version: 12.8.37.11 - Hewlett-Packard Company)

HP System Event Utility (HKLM-x32\...\{8B4EE87E-6D40-4C91-B5E8-0DC77DC412F1}) (Version: 1.4.1 - Hewlett-Packard Company)

HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - Hewlett-Packard Company)

HP Wireless Button Driver (HKLM-x32\...\{EFA01423-3857-468C-B7B6-F30AA08E50BC}) (Version: 1.1.5.1 - Hewlett-Packard)

IGT Slots: Paradise Garden (HKLM-x32\...\WTA-d526e63b-8fe8-4ef1-96a3-3ba4cd75591f) (Version: 3.0.2.59 - WildTangent) Hidden

Imperial Island: Birth of an Empire (HKLM-x32\...\WTA-1f65f6f9-0109-47b3-a883-2586efff6ba2) (Version: 3.0.2.59 - WildTangent) Hidden

Jewel Match Snowscapes (HKLM-x32\...\WTA-ffe12dab-dcb1-47db-a3b8-1a724984d491) (Version: 3.0.2.118 - WildTangent) Hidden

Living Legends: Frozen Beauty Collector's Edition (HKLM-x32\...\WTA-f561ffb5-359e-420c-96c9-afa2127657b0) (Version: 3.0.2.59 - WildTangent) Hidden

Lost Lands: Dark Overlord Collector's Edition (HKLM-x32\...\WTA-b967aff0-fc2d-4502-b9ce-3862aa78049e) (Version: 3.0.2.59 - WildTangent) Hidden

Lost Souls: Timeless Fables Collector's Edition (HKLM-x32\...\WTA-0297549e-642f-403c-ae59-9a1221d28f5a) (Version: 3.0.2.59 - WildTangent) Hidden

Magic Heroes: Save Our Park (HKLM-x32\...\WTA-abbb7cae-bf87-4f78-a108-eb5442a6b6a6) (Version: 3.0.2.59 - WildTangent) Hidden

Malwarebytes version 3.1.2.1733 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.1.2.1733 - Malwarebytes)

Manor Memoirs Collector's Edition (HKLM-x32\...\WTA-9283d638-ac50-488e-82c3-e96d72e4d6a6) (Version: 3.0.2.59 - WildTangent) Hidden

Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.8625.2121 - Microsoft Corporation)

Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.8625.2121 - Microsoft Corporation)

Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7076.1026 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)

Mystery Expedition: Prisoners of Ice (HKLM-x32\...\WTA-245adafc-6660-4dad-9095-4a4d47b79871) (Version: 3.0.2.59 - WildTangent) Hidden

OEM Application Profile (HKLM-x32\...\{B4B7FD8F-06FC-E277-4F29-8F75F8281D8F}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)

Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8625.2121 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8625.2121 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8625.2121 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8326.2107 - Microsoft Corporation) Hidden

Plagiarii (HKLM-x32\...\WTA-53fd7293-2bc5-4771-82a5-1160087971ac) (Version: 3.0.2.59 - WildTangent) Hidden

Polar Bowler 1st Frame (HKLM-x32\...\WTA-5923c62e-ba31-4201-a86f-2981888ab678) (Version: 3.0.2.59 - WildTangent) Hidden

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.370.87 - Realtek Semiconductor Corp.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7553 - Realtek Semiconductor Corp.)

REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.58 - REALTEK Semiconductor Corp.)

Runefall (HKLM-x32\...\WTA-30b6cc8b-9b16-48de-8335-a74234f3830d) (Version: 3.0.2.126 - WildTangent) Hidden

Rush Hour! Gas Station (HKLM-x32\...\WTA-3b2831db-32ac-4315-8864-ddcb3ef60d72) (Version: 3.0.2.59 - WildTangent) Hidden

Sky High Farm (HKLM-x32\...\WTA-24090d0d-e29b-4f11-a269-b09f4ce6e575) (Version: 3.0.2.59 - WildTangent) Hidden

swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden

Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)

Trend Micro Maximum Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.)

Trend Micro Titanium (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.) Hidden

Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)

WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.16 - WildTangent) Hidden

Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)

WPS Office (9.1.0.5113) (HKLM-x32\...\Kingsoft Office) (Version: 9.1.0.5113 - Kingsoft Corp.)

 

========================= Memory info: ===================================

 

Percentage of memory in use: 59%

Total physical RAM: 3519.03 MB

Available physical RAM: 1416.17 MB

Total Virtual: 8223.68 MB

Available Virtual: 3618.74 MB

 

========================= Partitions: =====================================

 

1 Drive c: (Windows) (Fixed) (Total:445.81 GB) (Free:358.8 GB) NTFS

2 Drive d: (RECOVERY) (Fixed) (Total:18.69 GB) (Free:2.19 GB) NTFS

4 Drive f: () (Removable) (Total:1.83 GB) (Free:1.83 GB) FAT

 

========================= Users: ========================================

 

User accounts for \\DESKTOP-1A15O66

 

Administrator            Criss                    DefaultAccount          

Guest                   

 

========================= Restore Points ==================================

 

22-10-2017 16:18:02 Windows Update

31-10-2017 15:45:02 Scheduled Checkpoint

 

**** End of log ****

Malwarebytes

Malwarebytes

www.malwarebytes.com

 

-Log Details-

Scan Date: 11/8/17

Scan Time: 8:15 PM

Log File: 6a9083ec-c4eb-11e7-8613-a08cfd21ade9.json

Administrator: Yes

 

-Software Information-

Version: 3.3.1.2183

Components Version: 1.0.236

Update Package Version: 1.0.3208

License: Trial

 

-System Information-

OS: Windows 10 (Build 15063.674)

CPU: x64

File System: NTFS

User: DESKTOP-1A15O66\Criss

 

-Scan Summary-

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 376459

Threats Detected: 0

(No malicious items detected)

Threats Quarantined: 0

(No malicious items detected)

Time Elapsed: 6 min, 17 sec

 

-Scan Options-

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Detect

PUM: Detect

 

-Scan Details-

Process: 0

(No malicious items detected)

 

Module: 0

(No malicious items detected)

 

Registry Key: 0

(No malicious items detected)

 

Registry Value: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Data Stream: 0

(No malicious items detected)

 

Folder: 0

(No malicious items detected)

 

File: 0

(No malicious items detected)

 

Physical Sector: 0

(No malicious items detected)

(end)

 

Malwarebytes Anti-Root

Mbar.txt

Malwarebytes Anti-Rootkit BETA 1.10.3.1001

www.malwarebytes.org

 

Database version:

  main:    v2017.11.09.01

  rootkit: v2017.10.14.01

 

Windows 10 x64 NTFS

Internet Explorer 11.674.15063.0

Criss :: DESKTOP-1A15O66 [administrator]

 

11/8/2017 8:26:18 PM

mbar-log-2017-11-08 (20-26-18).txt

 

Scan type: Quick scan

Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken

Scan options disabled:

Objects scanned: 282205

Time elapsed: 35 minute(s), 17 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

Physical Sectors Detected: 0

(No malicious items detected)

 

(end)

System-log.txt

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.10.3.1001

 

© Malwarebytes Corporation 2011-2012

 

OS version: 10.0.9200 Windows 10 x64

 

Account is Administrative

 

Internet Explorer version: 11.674.15063.0

 

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED

CPU speed: 2.196000 GHz

Memory total: 3689967616, free: 1044889600

 

Downloaded database version: v2017.11.09.01

=======================================

Driver version: 4.3.0.15

------------ Kernel report ------------

     11/08/2017 20:26:03

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kd.dll

\SystemRoot\system32\mcupdate_AuthenticAMD.dll

\SystemRoot\System32\drivers\msrpc.sys

\SystemRoot\System32\drivers\ksecdd.sys

\SystemRoot\System32\drivers\werkernel.sys

\SystemRoot\System32\drivers\CLFS.SYS

\SystemRoot\System32\drivers\tm.sys

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\BOOTVID.dll

\SystemRoot\System32\drivers\FLTMGR.SYS

\SystemRoot\System32\drivers\clipsp.sys

\SystemRoot\System32\drivers\cmimcext.sys

\SystemRoot\System32\drivers\ntosext.sys

\SystemRoot\system32\CI.dll

\SystemRoot\System32\drivers\cng.sys

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\system32\drivers\SleepStudyHelper.sys

\SystemRoot\System32\Drivers\acpiex.sys

\SystemRoot\System32\Drivers\WppRecorder.sys

\SystemRoot\System32\drivers\ACPI.sys

\SystemRoot\System32\drivers\WMILIB.SYS

\SystemRoot\System32\drivers\msisadrv.sys

\SystemRoot\System32\drivers\pci.sys

\SystemRoot\System32\drivers\tpm.sys

\SystemRoot\System32\drivers\intelpep.sys

\SystemRoot\system32\drivers\WindowsTrustedRT.sys

\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\drivers\vdrvroot.sys

\SystemRoot\system32\drivers\pdc.sys

\SystemRoot\system32\drivers\CEA.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\System32\drivers\spaceport.sys

\SystemRoot\System32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\DRIVERS\TMEBC64.sys

\SystemRoot\System32\drivers\amdsata.sys

\SystemRoot\System32\drivers\storport.sys

\SystemRoot\System32\drivers\amdxata.sys

\SystemRoot\System32\drivers\fileinfo.sys

\SystemRoot\System32\Drivers\Wof.sys

\SystemRoot\System32\Drivers\NTFS.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\System32\drivers\wfplwfs.sys

\SystemRoot\system32\DRIVERS\tmcomm.sys

\SystemRoot\System32\drivers\amdkmpfd.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\System32\drivers\volume.sys

\SystemRoot\System32\drivers\volsnap.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\system32\drivers\iorate.sys

\SystemRoot\System32\drivers\disk.sys

\SystemRoot\System32\drivers\CLASSPNP.SYS

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\drivers\cdrom.sys

\SystemRoot\system32\drivers\filecrypt.sys

\SystemRoot\system32\drivers\tbs.sys

\SystemRoot\system32\DRIVERS\TMUMH.sys

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\BasicDisplay.sys

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\vmbkmclr.sys

\SystemRoot\System32\drivers\BasicRender.sys

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\system32\DRIVERS\amdpsp.sys

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\drivers\vwififlt.sys

\SystemRoot\System32\drivers\pacer.sys

\SystemRoot\system32\drivers\netbios.sys

\SystemRoot\system32\DRIVERS\tmevtmgr.sys

\SystemRoot\system32\DRIVERS\tmactmon.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\System32\drivers\npsvctrig.sys

\SystemRoot\System32\drivers\mssmbios.sys

\SystemRoot\System32\drivers\gpuenergydrv.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\ahcache.sys

\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_de4c68ea4fb1be53\CompositeBus.sys

\SystemRoot\System32\drivers\kdnic.sys

\SystemRoot\System32\drivers\umbus.sys

\SystemRoot\System32\drivers\CAD.sys

\SystemRoot\system32\DRIVERS\atikmpag.sys

\SystemRoot\system32\DRIVERS\atikmdag.sys

\SystemRoot\System32\drivers\HDAudBus.sys

\SystemRoot\System32\drivers\portcls.sys

\SystemRoot\System32\drivers\drmk.sys

\SystemRoot\System32\drivers\ks.sys

\SystemRoot\system32\DRIVERS\rtwlane.sys

\SystemRoot\system32\DRIVERS\wdiwifi.sys

\SystemRoot\System32\drivers\vwifibus.sys

\SystemRoot\System32\drivers\rt640x64.sys

\SystemRoot\system32\DRIVERS\RtsP2Stor.sys

\SystemRoot\System32\drivers\USBXHCI.SYS

\SystemRoot\system32\drivers\ucx01000.sys

\SystemRoot\System32\drivers\usbehci.sys

\SystemRoot\System32\drivers\USBPORT.SYS

\SystemRoot\System32\drivers\i8042prt.sys

\SystemRoot\system32\DRIVERS\SynTP.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\HIDPARSE.SYS

\SystemRoot\System32\drivers\kbdclass.sys

\SystemRoot\System32\drivers\mouclass.sys

\SystemRoot\System32\drivers\WirelessButtonDriver64.sys

\SystemRoot\System32\drivers\HIDCLASS.SYS

\SystemRoot\System32\drivers\amdppm.sys

\SystemRoot\System32\drivers\wmiacpi.sys

\SystemRoot\System32\drivers\CmBatt.sys

\SystemRoot\System32\drivers\BATTC.SYS

\SystemRoot\System32\drivers\AmdAS4.sys

\SystemRoot\System32\drivers\UEFI.sys

\SystemRoot\System32\drivers\NdisVirtualBus.sys

\SystemRoot\System32\drivers\swenum.sys

\SystemRoot\System32\drivers\rdpbus.sys

\SystemRoot\system32\DRIVERS\clwvd6.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\System32\drivers\usbhub.sys

\SystemRoot\System32\drivers\UsbHub3.sys

\SystemRoot\system32\drivers\RTKVHD64.sys

\SystemRoot\System32\Drivers\fastfat.SYS

\SystemRoot\system32\drivers\AtihdWT6.sys

\SystemRoot\System32\drivers\hidusb.sys

\SystemRoot\System32\drivers\mouhid.sys

\SystemRoot\System32\drivers\MTConfig.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\win32kfull.sys

\SystemRoot\System32\win32kbase.sys

\SystemRoot\System32\Drivers\dump_diskdump.sys

\SystemRoot\System32\Drivers\dump_amdsata.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\drivers\usbccgp.sys

\SystemRoot\System32\Drivers\usbvideo.sys

\SystemRoot\System32\drivers\dxgmms2.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\system32\drivers\luafv.sys

\SystemRoot\system32\drivers\wcifs.sys

\SystemRoot\system32\drivers\mmcss.sys

\SystemRoot\system32\drivers\storqosflt.sys

\SystemRoot\system32\drivers\WudfPf.sys

\SystemRoot\System32\drivers\registry.sys

\SystemRoot\system32\drivers\lltdio.sys

\SystemRoot\system32\drivers\mslldp.sys

\SystemRoot\system32\drivers\rspndr.sys

\SystemRoot\System32\DRIVERS\wanarp.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\drivers\ndisuio.sys

\SystemRoot\System32\drivers\condrv.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\SystemRoot\System32\drivers\vwifimp.sys

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\drivers\Ndu.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\system32\DRIVERS\tmusa.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\SystemRoot\system32\DRIVERS\tmnciesc.sys

\SystemRoot\system32\DRIVERS\tmeevw.sys

\SystemRoot\System32\drivers\monitor.sys

\SystemRoot\System32\drivers\rassstp.sys

\SystemRoot\System32\DRIVERS\NDProxy.sys

\SystemRoot\System32\drivers\AgileVpn.sys

\SystemRoot\System32\drivers\rasl2tp.sys

\SystemRoot\System32\drivers\raspptp.sys

\SystemRoot\System32\DRIVERS\raspppoe.sys

\SystemRoot\System32\DRIVERS\ndistapi.sys

\SystemRoot\System32\drivers\ndiswan.sys

\SystemRoot\System32\drivers\WUDFRd.sys

\SystemRoot\System32\drivers\WpdUpFltr.sys

\SystemRoot\system32\drivers\qwavedrv.sys

\SystemRoot\System32\Drivers\mbamswissarmy.sys

\SystemRoot\system32\DRIVERS\mbam.sys

\??\C:\WINDOWS\system32\drivers\mbae64.sys

\SystemRoot\System32\Drivers\MbamChameleon.sys

\SystemRoot\system32\DRIVERS\farflt.sys

\SystemRoot\system32\DRIVERS\mwac.sys

\??\C:\WINDOWS\system32\drivers\75136169.sys

----------- End -----------

Done!

 

Scan started

Database versions:

  main:    v2017.11.09.01

  rootkit: v2017.10.14.01

 

<<<2>>>

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xffffd680de2d7060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xffffd680de12c9f0, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xffffd680de2d7060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xffffd680de239b20, DeviceName: Unknown, DriverName: \Driver\amdxata\

DevicePointer: 0xffffd680de25e060, DeviceName: \Device\00000027\, DriverName: \Driver\amdsata\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0x0, 0x0, 0x0

Lower DeviceData: 0x0, 0x0, 0x0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...

Done!

Drive 0

This is a System drive

Scanning MBR on drive 0...

Inspecting partition table:

This drive is a GPT Drive.

MBR Signature: 55AA

Disk Signature: 6C08DB42

 

GPT Protective MBR Partition information:

 

    Partition 0 type is EFI-GPT (0xee)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 1  Numsec = 4294967295

 

    Partition 1 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

    Partition 2 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

    Partition 3 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

GPT Partition information:

 

    GPT Header Signature 4546492050415254

    GPT Header Revision 65536 Size 92 CRC 1349583866

    GPT Header CurrentLba = 1 BackupLba 976773167

    GPT Header FirstUsableLba 34  LastUsableLba 976773134

    GPT Header Guid 32c0d99b-6de1-483e-adae-e2f135013b7

    GPT Header Contains 128 partition entries starting at LBA 2

    GPT Header Partition entry size = 128

 

    Backup GPT header Signature 4546492050415254

    Backup GPT header Revision 65536 Size 92 CRC 1349583866

    Backup GPT header CurrentLba = 976773167 BackupLba 1

    Backup GPT header FirstUsableLba 34  LastUsableLba 976773134

    Backup GPT header Guid 32c0d99b-6de1-483e-adae-e2f135013b7

    Backup GPT header Contains 128 partition entries starting at LBA 976773135

    Backup GPT header Partition entry size = 128

 

    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b

    Partition ID c8e73fe2-c649-454f-8fc6-c21b1aa96e5

    FirstLBA 2048  Last LBA 534527

    Attributes 0

    Partition Name                 EFI system partition

 

    GPT Partition 0 is bootable

    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae

    Partition ID fd65ba8-bb5-46a8-af32-6085e58fbe6d

    FirstLBA 534528  Last LBA 796671

    Attributes 0

    Partition Name         Microsoft reserved partition

 

    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7

    Partition ID 329331cf-874c-4a13-bfb5-55431dc7aa1

    FirstLBA 796672  Last LBA 935722871

    Attributes 0

    Partition Name                 Basic data partition

 

    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac

    Partition ID b52401d4-462d-478a-8838-bb6728fa26d8

    FirstLBA 935723008  Last LBA 937574399

    Attributes 1

    Partition Name                                    

 

    Partition 4 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac

    Partition ID 5982aebd-9e51-4a42-8e10-e4464bc245df

    FirstLBA 937574400  Last LBA 976766975

    Attributes 1

    Partition Name                 Basic data partition

 

Disk Size: 500107862016 bytes

Sector size: 512 bytes

 

Done!

Physical Sector Size: 512

Drive: 1, DevicePointer: 0xffffd680e4612610, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xffffd680e55e02f0, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xffffd680e4612610, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\

DevicePointer: 0xffffd680e4deac90, DeviceName: \Device\0000009e\, DriverName: \Driver\RSP2STOR\

------------ End ----------

Alternate DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\

Upper DeviceData: 0x0, 0x0, 0x0

Lower DeviceData: 0x0, 0x0, 0x0

Drive 1

Scanning MBR on drive 1...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 0

 

Partition information:

 

    Partition 0 type is Other (0x6)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 137  Numsec = 3841911

    Partition is not bootable

    Partition file system is FAT

 

    Partition 1 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

    Partition is not bootable

 

    Partition 2 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

    Partition is not bootable

 

    Partition 3 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

    Partition is not bootable

 

Disk Size: 1967128576 bytes

Sector size: 512 bytes

 

Done!

File "C:\Users\Criss\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)

File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)

File "C:\ProgramData\Microsoft\Network\Downloader\qmgr.db" is sparse (flags = 32768)

Scan finished

=======================================

 

 

Removal queue found; removal started

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-0-137-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...

Removal finished

 

rKill.txt

Rkill 2.9.1 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2017 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 11/09/2017 10:52:05 AM in x64 mode.

Windows Version: Windows 10 Home

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * Windows Defender Disabled

 

   [HKLM\SOFTWARE\Microsoft\Windows Defender]

   "DisableAntiSpyware" = dword:00000001



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,268 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:18 PM

Posted 09 November 2017 - 09:00 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Carishnicka

Carishnicka
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:07:18 PM

Posted 10 November 2017 - 05:38 PM

Here is the Adwcleaner log. The link for Sophos would not open up; it just gave me a blank page. 

 

 

# AdwCleaner 7.0.4.0 - Logfile created on Fri Nov 10 21:56:36 2017
# Updated on 2017/27/10 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services deleted.
***** [ Folders ] *****
No malicious folders deleted.
***** [ Files ] *****
No malicious files deleted.
***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
No malicious tasks deleted.
***** [ Registry ] *****
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d10lpsik1i8c69.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d132d9vcg4o0oh.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d16fk4ms6rqz1v.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d22j4fzzszoii2.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d2m2wsoho8qq12.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\petango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\ws.petango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d10lpsik1i8c69.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d132d9vcg4o0oh.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d16fk4ms6rqz1v.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d22j4fzzszoii2.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d2m2wsoho8qq12.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\petango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\ws.petango.com

***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries deleted.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries deleted.
*************************
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
*************************
C:/AdwCleaner/AdwCleaner[S0].txt - [4224 B] - [2017/11/10 21:33:55]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########


#6 Broni

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Posted 10 November 2017 - 09:59 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


My Website

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#7 Carishnicka

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Posted 11 November 2017 - 08:08 PM

When I try to download Delfix it starts to download, gives me an error and says to retry the download. When it says finished all I have is a delfix_1_010_exe.txt file on my desktop. When I open it I get a bunch of symbols in a notepad document. 

 

 

Z       ÿÿ  ¸       @                                     º ´ Í!¸LÍ!This program cannot be run in DOS mode.
$       ýdÈž¹¦Í¹¦Í¹¦Í'¥a͸¦ÍHÃkÍŠ¦ÍHÃhͦÍHÃiÍ‹¦Í°}%Í°¦Í°}5Íœ¦Í¹§Í­¦Íßë~Íô¦ÍßëkÍ»¦Íßëo͸¦Í¹1͸¦Íßëj͸¦ÍRich¹¦Í                PE  L ŽÖ<U        à "  P  °  à /  ð  @   @                  ð        @€  @      @                    á $   @  ¡                 Då                                    t1 H                                           UPX0     à                       €  àUPX1     P  ð  B                @  à.rsrc    °  @  ¦  F             @  À                                                                                                                                                                                                                                                                                                                                                                   3.91 UPX!
 
That is a sample of what I get when I open it. I have attempted to download it 3 times- saving it to the desktop the first two times and running it the third. I attempted to use the computer before hand to get an idea of how it is running and it still just as slow. Just surfing today on the forums here or even on Facebook every time I click on something be it a link, or even just a reply box, the browser becomes unresponsive for about a minute before resuming. I even took off my wifi and did a hard hook up to my internet and it was just as slow.
 
​I also attempted to download the PSI and FileHippo with the same results- the downloads do not complete and am asked to retry again. I have been retrying and getting the same results. 

Edited by Carishnicka, 11 November 2017 - 08:17 PM.


#8 Broni

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Posted 11 November 2017 - 08:38 PM

What browser do you use?


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#9 Carishnicka

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Posted 12 November 2017 - 09:56 AM

I am using Edge at the moment. I am going to try this again with Chrome to see if that works. As far as slowness- I use both browsers equally and they are both bad. Should I go to just one? 



#10 Broni

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Posted 12 November 2017 - 12:11 PM

First see if Chrome has same issues.


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#11 Carishnicka

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Posted 13 November 2017 - 05:44 PM

I am using Chrome now and it allowed me to follow all of the steps above. My computer spent most of yesterday installing new updates for Windows 10- which to me made edge worse. Some of the updates were for it. I noticed today it wouldn't allow me reply to this or any other thread. And it is definitely still running slow. Chrome seems to be fine. I have been playing around with it today and last night and no issues and not running slow at all. 



#12 Broni

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Posted 13 November 2017 - 08:51 PM

Well, in this forum we make sure your computer is clean.

As for Edge issue I suggest new topic in Windows forum.

Good luck :)


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#13 Carishnicka

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Posted 14 November 2017 - 04:33 PM

Thank you for all your time and hard work!



#14 Broni

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Posted 14 November 2017 - 08:37 PM

You're very welcome p22002759.gif


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