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Intermittent keyboard fail & jerky mouse


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#1 johnweyjuga

johnweyjuga

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Posted 07 November 2017 - 01:39 AM

COMPUTER: HP 27-n101a Pavilion

 

PROBLEM: Intermittent keyboard fail and jerky mouse. Keyboard and mouse are a wireless combo by HP

 

EXAMPLES: Everyone knows jerky mouse but intermittent keyboard fail is, but the keyboard is another matter

 

I TYPE:

This is the way I type content to show Bleeping Computer forum an example

BUT I GET:

Th  ty enty o shhhhh o n ex

 

But if I type slow enough there isn't a problem

 

PLEASE NOTE:

HP tech support has completed ALL possible remote tests and sent a tech to my place. He replaced my keyboard/mouse but it didn't solve the problem. ore than that he had no idea except replacing the hard drive which has tested fine quite a number of times.

 

MY THEORY:

I think this must be some kind of memory issue because:

When the keyboard plays up, the mouse is jerky

When the keyboard types fine, the mouse moves fine

Sometimes the keyboard improves if I shut Firefox

The slower I type, the better the keyboard performs

A restart sometimes helps when the problem really gets bad

 

I don't know what to do - my expertise is with graphics and websites, not memory-inside-the-computer stuff

 

Cheers, John



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