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Intermittent keyboard fail & jerky mouse

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#1 johnweyjuga


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  • Local time:01:55 PM

Posted 07 November 2017 - 01:39 AM

COMPUTER: HP 27-n101a Pavilion


PROBLEM: Intermittent keyboard fail and jerky mouse. Keyboard and mouse are a wireless combo by HP


EXAMPLES: Everyone knows jerky mouse but intermittent keyboard fail is, but the keyboard is another matter



This is the way I type content to show Bleeping Computer forum an example


Th  ty enty o shhhhh o n ex


But if I type slow enough there isn't a problem



HP tech support has completed ALL possible remote tests and sent a tech to my place. He replaced my keyboard/mouse but it didn't solve the problem. ore than that he had no idea except replacing the hard drive which has tested fine quite a number of times.



I think this must be some kind of memory issue because:

When the keyboard plays up, the mouse is jerky

When the keyboard types fine, the mouse moves fine

Sometimes the keyboard improves if I shut Firefox

The slower I type, the better the keyboard performs

A restart sometimes helps when the problem really gets bad


I don't know what to do - my expertise is with graphics and websites, not memory-inside-the-computer stuff


Cheers, John

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