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Computer hangs often, sometimes BSOD


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#1 zannius

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Posted 07 November 2017 - 01:02 AM

Hi guys,

 

My machine hangs very often and sometimes will get stuck on boot up.

On rarer occasions, it enters BSOD without warning when it is in Windows.

 

I don't have a good repro for it, except that after a while, the computer would act up.

 

It seems to be more stable if I run less programmes on it and browse less resource heavy websites.

However, even with this, it would eventually hang after several hours.

 

I've tried cleaning out the computer, changing the graphics card, ensuring the system stays cool, but with no luck.

 

Any ideas? Really hope you guys can help.

 

Attached are SysnativeFileCollectionApp.zip and Event Viewer output.

 

Speccy: http://speccy.piriform.com/results/MEDBxUqiNoq8zF5wwd8ujO8 

 

Thanks!

Attached Files



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#2 usasma

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Posted 07 November 2017 - 07:38 AM

Many, many Cisco AnyConnect errors in the Admin logfile.

Please uninstall the Cisco program and see if that helps

If it's needed, please download and install a fresh copy AFTER we're finished troubleshooting.

 

Your UEFI/BIOS (version F11) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The Cisco device is disabled, but the drivers first load when Windows starts (before the device can be disabled).
Please uninstall the Cisco software to see if the helps the problem.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface http://downloadcenter.intel.com/Default.aspx
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
Most likely you can find this at the Gigabyte support site for your system - but make sure that you get the W10 version
If not there, then try http://downloadcenter.intel.com and see if you can locate it there.

 

In the event that this doesn't fix it, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

NOTE:  If verifier doesn't show us anything, then I'll ask you to run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (it won't hurt to get started on them in advance).

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Nov  6 20:58:28.166 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110717-30375-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:06:16.821
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+23d )
BugCheck D1, {fffff8063f8aa469, 2, 8, fffff8063f8aa469}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff8063f8aa469, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff8063f8aa469, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  F11
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68A-D3H-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Nov  6 20:58:28.166 2017 (UTC - 5:00)**************************
MpKsl1219c221.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl951826e7.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
igdkmd64.sys                Thu May 19 13:45:17 2016 (573DFBAD)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
xusb22.sys                  ***** Invalid 1986 Invalid 1986 Invalid


MpKsl1219c221.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl951826e7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 zannius

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Posted 08 November 2017 - 12:55 AM

OK, so I've uninstalled Cisco AnyConnect and have tried Windows Update first.

 

However, I'm having difficulties updating Windows.

After downloading the update using Windows Update, I restarted the computer when prompted.

However, when Windows is updating, it seems to revert back to previous installation of Windows after a while and the updates are not applied - encountered this issue 3/3 times

WINVER tells me that I'm still on version 1703 instead of version 1709.

 

I'm not sure if it has to do with Windows Not Activated error seen with the error code 0xC004F034 (Troubleshooting's message is to Install Windows 10 Home)

Another page in another forum suggests resetting the PC.

 

I'm guessing this is a problem I need to fix first before trying the Windows Update again.

I'll try the BIOS update after settling the Windows problem.

What do you think of the plan?

 

Bad news is, the crash is still happening even with Cisco AnyConnect uninstalled.

Good news is, it seems to take a longer while to crash now - was running for 3+ hours before it crashed (or I could be lucky).

 

I've attached a SysnativeFileCollectionApp2 of the crash I got after uninstalling Cisco AnyConnect.

Hope it helps.

Attached Files


Edited by zannius, 08 November 2017 - 01:00 AM.


#4 zannius

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Posted 08 November 2017 - 07:08 AM

Latest update:

- Windows Update finally went through on the 4th try and it seems successful. WINVER reads Win10 ver 1709 now

- The issue of Windows Activation was solved after resetting the computer. Indeed, it seem that the problem came about after I renamed my PC name (FYI)

- BIOS is also now updated to F13

 

Will monitor the situation and update this thread if the computer is finally free from the crashes :)



#5 usasma

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Posted 08 November 2017 - 07:09 AM

NOTE:  I did not see your latest post before writing below.

 

I would try the BIOS update first (I'm a bit adventurous that way) - because there's no working around a BIOS incompatibility other than to update the BIOS.

Then repairing Windows is the next chore.  Or, you can try a clean install (which will help to pin down where the problem is coming from).

 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 

The 2 memory dumps are different - which can just be a coincidence, or it can be a hardware/compatibility problem.
IMO the fastest way to track this down is the clean install.  If you don't want to go with the clean install, then post back and we'll start with:

- hardware diagnostics:  http://www.carrona.org/hwdiag.html

- Driver Verifier (after the diagnostics):  http://www.carrona.org/verifier.html

 

The Cisco AnyConnect driver remains in these memory dumps.  If you're sure that they are from after you've removed Cisco, then we can try several things to get rid of them.  If you're uncertain, i'ts best to wait and see if you get further BSOD's

 

Intel Management Engine driver (HECIx64.sys) also hasn't been updated.  Please ensure that that's done.

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Tue Nov  7 11:19:48.831 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110817-24468-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:06:15.485
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b3 )
BugCheck 7F, {8, fffff801b6c64e70, 40, fffff80848f16596}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff801b6c64e70
Arg3: 0000000000000040
Arg4: fffff80848f16596
BUGCHECK_STR:  0x7f_8
FAILURE_BUCKET_ID: 0x7f_8_nt!KiDoubleFaultAbort
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  F11
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68A-D3H-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  6 20:58:28.166 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110717-30375-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:06:16.821
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+23d )
BugCheck D1, {fffff8063f8aa469, 2, 8, fffff8063f8aa469}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff8063f8aa469, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff8063f8aa469, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  F11
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68A-D3H-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov  7 11:19:48.831 2017 (UTC - 5:00)**************************
MpKsl951826e7.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl1219c221.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl264ba0cd.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
vpnva64-6.sys               Wed Feb 26 11:46:48 2014 (530E1A78)
igdkmd64.sys                Thu May 19 13:45:17 2016 (573DFBAD)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
xusb22.sys                  ***** Invalid 1986 Invalid 1986 Invalid

MpKsl951826e7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl1219c221.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl264ba0cd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=vpnva64-6.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys


 


Edited by usasma, 08 November 2017 - 07:17 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#6 usasma

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Posted 08 November 2017 - 07:09 AM

Quintuplicate post :(


Edited by usasma, 08 November 2017 - 07:14 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#7 usasma

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Posted 08 November 2017 - 07:09 AM

Quintuplicate post :(


Edited by usasma, 08 November 2017 - 07:15 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#8 usasma

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Posted 08 November 2017 - 07:11 AM

Quintuplicate post :(


Edited by usasma, 08 November 2017 - 07:15 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#9 usasma

usasma

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Posted 08 November 2017 - 07:11 AM

Quintuplicate post :(


Edited by usasma, 08 November 2017 - 07:15 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#10 zannius

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Posted 08 November 2017 - 07:34 AM

:)

Yes, I performed a Clean Installation and the version is indeed updated.

I ran Windows Update again and got the remaining updates anyway just in case (some Adobe and security stuff updated)

 

Will avoid using Cisco Anyconnect for a while.

 

I'm now trying to locate the installation for Intel Management Engine driver (HECIx64.sys) - I'm not to sure what to search for.

Running Intel® Driver & Support Assistant does not seem to locate any Intel products in my machine.

 

Can I confirm that this is the correct link to download from?

https://downloadcenter.intel.com/download/26135/Intel-Management-Engine-Consumer-Driver-for-Intel-NUC-Kit-NUC5i3RY-NUC5i5RY-NUC5i7RY-NUC5i3MY 



#11 usasma

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Posted 09 November 2017 - 06:58 AM

I clicked on the download link for the NUC kit - and get a "Page Not Found" error

But, I don't think that that's the correct one (I don't have much luck finding that sort of Intel program on the Intel website)

 

Try this link:  http://www.gigabyte.us/Motherboard/GA-Z68A-D3H-B3-rev-10#support-dl

Select your OS version (Windows 10 64 bit)

Expand the Drivers category, then expand the Chipset category

Under that will be the Intel Management Engine Interface v11.0.0.1158, dating from September of 2015.  Please install that one.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#12 zannius

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Posted 15 November 2017 - 10:38 AM

Thanks Usasma - I got the driver and have installed it.

After reformatting the PC, do I still need to re-install/update the drivers from the list above (repasted below) as some stuff might have been uninstalled in the process?

 

Is there anyway to check what are the remaining drivers I need to update?

 

 

3rd Party Drivers:

The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov  7 11:19:48.831 2017 (UTC - 5:00)**************************
MpKsl951826e7.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl1219c221.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl264ba0cd.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
vpnva64-6.sys               Wed Feb 26 11:46:48 2014 (530E1A78)
igdkmd64.sys                Thu May 19 13:45:17 2016 (573DFBAD)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
xusb22.sys                  ***** Invalid 1986 Invalid 1986 Invalid

MpKsl951826e7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl1219c221.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl264ba0cd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=vpnva64-6.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys


Edited by zannius, 15 November 2017 - 10:39 AM.


#13 usasma

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Posted 15 November 2017 - 02:15 PM

Check to see if there's any problems in Device Manager.
If thjere are problems, please generate this report.  Then zip it up and upload it with your next post:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

 

If there's no problems in Device Manager, then leave well enough alone.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#14 zannius

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Posted 15 November 2017 - 11:16 PM

Device Manager seems fine - I don't see any errors.

I did a quick glance through the sections in msinfo32.exe and all seems OK too.

Attached is the msinfo extracted for your reference.

 

All should be good now (I hope)?

Attached Files



#15 usasma

usasma

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Posted 16 November 2017 - 07:04 AM

All looks well.

Now we wait to see if the problem is resolved.

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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