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Encountered very BAD problem


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#1 faster

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Posted 06 November 2017 - 01:26 PM

I've been here with other problems, but this one is very serious. Big problem. I was running Clamwin and left it on all night. This morning, I turned on the monitor to see the results, and there was a black screen with white lettering saying Windows shut down due to something that could damage my computer. There was technical information given, but I couldn't copy it. It involved things that start with 0x and bunches of zeroes. It said something having to do with my clock triggered the shutdown. I think Clamwin found something, and the something threw a monkey wrench that inspired the black screen. It's a good bet Clamwin never had a chance to delete the offending file. Here is the report I got from Windows when I rebooted: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 101 BCP1: 0000000000000031 BCP2: 0000000000000000 BCP3: FFFFF88002855180 BCP4: 0000000000000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\110617-24850-01.dmp C:\Users\Owner\AppData\Local\Temp\WER-291831-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt I'm way over my head on this. Can you help?

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#2 hamluis

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Posted 06 November 2017 - 02:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 joseibarra

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Posted 07 November 2017 - 05:40 AM

What is the status of the system now - does it boot properly?

 

For STOP errors 0x00000101 the message was probably: "A clock interrupt was not received on a secondary processor within the allocated time interval".

 

It appears your system of unspecified make and model is configured to generate crash dump files and that crash dropped one here:

 

C:\Windows\Minidump\110617-24850-01.dmp

 

If you upload Attach that crash dump file in a subsequent reply (and any other recent ones) there would be some clues in there.


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