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BSOD every time my system comes out of sleep / hibernate


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#1 bstampl1

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Posted 05 November 2017 - 09:55 PM

Didn't use this laptop for several weeks, and it was fine.  Then, I used it on Friday for a few hours without problems, brought the laptop out of sleep / hibernate, was hit with a BSOD.  Function + F3 is what I use to put it to sleep or hibernate it - not sure which.  Now, when I do that and try to wake it back up, it will come up with a brief Windows loading screen and either the screen goes dead (not black, like it's displaying nothing, but off, like it's not getting any signal at all) or it will just BSOD.  However, the laptop seems to boot up without issue when it is completely turned off.  But coming out of sleep causes the BSOD.  

  

The BSOD pointed to this driver as the possible cause, but I'm not sure what to do next:  iusb3xhc.sys

 

Any help is extremely appreciated

 

http://speccy.piriform.com/results/2mUmKePGRfcJHrkDuVDnzSc

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#2 bwv848

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Posted 06 November 2017 - 10:11 AM

Hi,

As you mentioned your USB driver appears to be the culprit. I'd try reinstalling it:

DOWNLOAD LINK: https://downloads.dell.com/FOLDER04380537M/1/Intel-USB-eXtensible-Host-Controller-Driver_HHMYY_WIN_5.0.4.43_A03.EXE
INSTRUCTIONS: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=HHMYY

If you still run into issues, please tell me and I'll come back with more suggestions...

REgards,
bwv848



#3 bstampl1

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Posted 07 November 2017 - 04:49 PM

bwv848,  Thank you so much for your help!!!  I downloaded and installed the driver you linked and the issue seems to be completely solved.  Very much appreciated!

#4 bwv848

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Posted 07 November 2017 - 06:36 PM

You're welcome. :) Thanks for getting back to us. Glad we could help!


Edited by bwv848, 07 November 2017 - 06:36 PM.





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