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Windows 10 hang mostly when using browser.


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#1 FeedMeInfo

FeedMeInfo

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Posted 05 November 2017 - 06:19 PM

Hey Guys!

 

I'm kind of frustrated with my setup lately.  I have a basically brand new laptop that should be able to handle everything I'm doing, but it's often failing during busy work loads.

 

AMD A12-9700P 
RADEON R7
4C+6G
12GB Ram
AMD Radeon R7 Graphics
 
So, I use browser (chrome), and messenger (slack) mostly while working.  I do (and have always) used multiple tabs always when working or anything else. My previous laptop handles this well.  This laptop will just freeze. Middle of responding to someone, middle of a link click, middle of editing or checking something on a link, etc... it just freezes. 
 
I know Chrome can be touchy, and I try to CClean often.. but no luck.  How can I best tackle the situation?
 
Thanks so much!


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 05 November 2017 - 06:56 PM

Wait until it freezes again, then recover and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php


 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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