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My laptop's display is stuck on a light black screen 8 out of 10 times

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#1 NovaButter21


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Posted 05 November 2017 - 03:10 PM

So most of the time (which is really annoying) my laptop's screen turns to a light black screen every time I either close then open the lid, restart, shut down and boot up again, or try and boot into the boot menu. The keys still work and when I log in blind the second monitor displays just fine, and when I'm just interacting with the laptop display I can hear my actions taking affect, for example if I had a YouTube video open I can play the video, pause it, fast forward or rewind, mute the volume etc. If I was in a word document, I can type characters and drag the Microsoft Word window into the second display and see what I've typed. I originally thought it was booting up to the wrong display when turning on but it still occurs when my second monitor is disconnected, still occurs when I set the laptop screen as my primary display, which it already was, also when I set the second display as my primary display, the laptop screen is still light black, and when logging in the boot menu doesn't appear but the log in screen appears perfectly fine on the second display, it still happens when I only enable one of the two gpus in my laptop and when I enable both, and I tried uninstalling both display adapters and reinstalling them then updating their drivers, but that didn't work. Someone suggested DDU but I'm afraid that might not work either, but I'm going to try it later.  Here are videos of what I'm talking about. 








My laptop is a Razer Blade 14 (2014)


Can someone help?

Edited by Chris Cosgrove, 05 November 2017 - 06:26 PM.
Duplicate in 'External Hardware' deleted.

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#2 dc3


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Posted 06 November 2017 - 11:21 AM

Point a bright flashlight at the screen and see if you can see the desktop.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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