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BSOD ntoskrnl.exe


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#1 Glorio

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Posted 05 November 2017 - 01:53 PM

Please

help

110617-20984-01.dmp 06/11/2017 02:29:14 CRITICAL_PROCESS_DIED 0x000000ef ffffda83`eda06080 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+163960 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.19 (WinBuild.160101.0800) x64 ntoskrnl.exe+163960     C:\Windows\Minidump\110617-20984-01.dmp 4 15 16299 912.972 06/11/2017 02:30:22 

 

so, every time I connected to the internet (using 3rd party like wireless adaptor in this case I used TPLINK seri TL-WN723N_V3) it comes BSOD (CRITICAL_PROCESS_DIED 0x000000ef) I checked the problem using bluescreenViewer and detected BSOD caused by Driver "ntoskrnl.exe"

 

But, if I running my pc in offline mode or not connected to the internet there is no problem with playing Offline game 24hours like Rise of tomb rider GTAV etc. if I connected to the internet or I playing online games it comes BSOD every 30min. I play PUBG and every 30 sec I got BSOD (CRITICAL_PROCESS_DIED 0x000000ef)

 

Fyi...

procie : AMD Ryzen 3 1200 quad-core processor 3.10 GHz

RAM : 8GB (DDR4 2x4)

main board : Asrock A320M-HDV

 

 

please help me fix this problem

​Thanks before
 

Attached Files

  • Attached File  BSOD.JPG   133.94KB   0 downloads


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#2 usasma

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Posted 05 November 2017 - 03:02 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

While waiting for a reply, please start these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the diagnostics and let us know the results.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 Glorio

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Posted 05 November 2017 - 03:27 PM

ok got it, Thanks

 

attached the diagnostic from my pc, I used the https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe and here is the result

 

rgds..

Attached Files



#4 usasma

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Posted 05 November 2017 - 06:50 PM

Your UEFI/BIOS (version P2.00) dates from March of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I would suggest running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

If this doesn't cause a BSOD, then post back for further instructions (I'll suggest running Driver Verifier for ALL drivers at that point).

 

EDIT:  In the past I would caution users about the problems with USB WiFi adapters.  I stopped that several months back, but this may be appropriate for you:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


 

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Nov  5 12:29:14.124 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110617-20984-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 0:05:57.764
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ff )
BugCheck EF, {ffffda83eda06080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffda83eda06080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  services.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_ed486440_nt!PspCatchCriticalBreak
  BIOS Version                  P3.10
  BIOS Release Date             08/30/2017
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             A320M-HDV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  5 09:29:28.730 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110517-20546-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 0:08:44.370
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ff )
BugCheck EF, {ffffc203531cc200, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffc203531cc200, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  services.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_54d74540_nt!PspCatchCriticalBreak
  BIOS Version                  P3.10
  BIOS Release Date             08/30/2017
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             A320M-HDV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Nov  5 12:29:14.124 2017 (UTC - 5:00)**************************
amdgpio3.sys                Mon Mar 14 06:19:36 2016 (56E69038)
amdgpio2.sys                Tue Aug  9 06:05:07 2016 (57A9AAD3)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
RTKVHD64.sys                Tue Nov 29 08:12:39 2016 (583D7EC7)
BEDaisy.sys                 Tue Jan 10 22:01:10 2017 (58759FF6)
amdpsp.sys                  Mon Jun  5 17:25:16 2017 (5935CC3C)
nvhda64v.sys                Thu Sep 14 05:55:42 2017 (59BA521E)
nvvad64v.sys                Tue Sep 19 04:38:04 2017 (59C0D76C)
rtwlanu.sys                 Thu Sep 21 05:08:27 2017 (59C3818B)
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)
mssecflt.sys                Sat Mar 10 06:02:06 2035 (7A9D6CAE)

amdgpio3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
amdgpio2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys
http://www.carrona.org/drivers/driver.php?id=amdpsp.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
mssecflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 05 November 2017 - 06:52 PM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#5 Glorio

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Posted 06 November 2017 - 07:01 PM

ok Thanks sir, ill try to fix it according to your instruction.

 

Rgds...



#6 Glorio

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Posted 09 November 2017 - 07:16 AM

It works for me.. Once again, Thanks alot.. You saved me from disastah




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