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Computer freezing up not sure what the problem is


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#1 happyyesss

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Posted 04 November 2017 - 03:33 PM

It's windows 10 has clean install, windows defender, and I ran malwarebytes and it found nothing.

 

I have attached 2 dump files it just started freezing randomly yesterday sometimes on boot.

I think it's a hardware problem but I don't know how to read these dump files.

Can anyone look at these and tell me if they are saying what the problem is hardware or otherwise?

 

 

Attached Files



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#2 PhillPower2

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Posted 04 November 2017 - 05:11 PM

Hello happyyesss,

 

Both crashes are caused by the same thing BUGCHECK_STR:  0x124_GenuineIntel, 0x124 = WHEA = Windows Hardware Error Architecture = unknown hardware failure, could be directly related to the CPU itself having issues or something else such as overheating etc.

 

You mention that this is a clean install of Windows 10, have you reinstalled the chipset drivers for the MB and any Intel Rapid Storage device drivers for the HDD or SSD.

 

Did you do the clean install because you were previously having this problem.



#3 happyyesss

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Posted 04 November 2017 - 05:16 PM

Actually it's a friends computer.  She had a clean install done about a month ago.  No issues until yesterday.  She literally has nothing installed though.  I mean nothing.  Just the base Windows 10 and chrome.  I installed malwarebytes and it found nothing at all.  I'll check the drivers like you suggested when I go back but like I said it's been running fine for close to a month until yesterday it suddenly started freezing up.  She may need a new computer then  ;(  Sux  Seems like if it's a driver thing it would have popped up before yesterday no?



#4 PhillPower2

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Posted 04 November 2017 - 05:33 PM

Seems like if it's a driver thing it would have popped up before yesterday no?

 

 

Not uncommon i`m afraid and one of the main causes is Windows or drivers being updated.

 

Is this a notebook or desktop, custom build or brand name computer, if the latter can you post the full brand and model name or number for us.



#5 happyyesss

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Posted 04 November 2017 - 05:34 PM

It's a brand name computer with touch screen.  I'll see if I can go over later today and check those drivers and get the full model for you.  Thanks for your help ;)



#6 PhillPower2

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Posted 04 November 2017 - 05:50 PM

No rush on my behalf, its getting late here in the UK and I have work tomorrow so calling it a day soon, would suggest that when you have access to the computer you try Safe Mode only (no networking) if the computer still crashes it is less likely to be a software issue, Safe Mode info here

 

You are welcome btw  :)



#7 usasma

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Posted 05 November 2017 - 12:25 PM

Just my 2 cents here, but a STOP 0x124 is most often a hardware problem, but it can be caused by compatibility issues or by low-level driver problems.

And, in general, a clean install of Windows is a good tool to determine if it's hardware or software (if you still have problems after a clean install, then it's most likely hardware).

More info on the STOP 0x124 error here:  http://www.carrona.org/bsodindx.html#0x00000124

 

The memory dumps only have 1 third party (non-Windows) driver in the memory dumps (iaStor.sys)

As such, it's most likely either Windows or hardware (the 3rd party driver also comes with Windows sometimes).  And, since it's a fresh install of Windows, that makes it most likely a hardware problem.

 

I'd start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

As it's a laptop, there's a couple of things that you can repair on them - so the diagnostics are critical to complete.

Good luck!

 

FWIW - we may be able to coax some more details out of it if you'd like.

If so, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


Edited by usasma, 05 November 2017 - 12:25 PM.

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