I switched my laptop on last Tuesday (31st of Oct) and Windows 10 wouldn't load. The HP logo came on with the timer beneath, the logo disappears after a few minutes as did the timer, then the cursor appears but no windows (the windows logo nor login screen never appears). So I restarted several times and nothing changed.
So next I loaded 'Automatic Repair' in an effort to get into safemode with networking, which stated the standard "Your PC did not start correctly". Inside safemode I checked Device Manager for issues, of which there was 2.
The first was 'Generic PnP Monitors' had an issue, though there was no info on it. I tried to update the driver and windows said I had the latest one. I also couldn't go back to an earlier one. The issue still has a yellow exclamation mark by it.
The second issue was with the 'Broadcom BCM43142 802.11 bgn Wifi M.2 Adapter'. In 'Device status' it said: "Windows cannot initialize the device driver for this hardware. (Code 37) The request is not supported". This has since been corrected.
In safemode I tried to scan and Avast brings up a window saying "UI Failed to load" then prompts a restart, though it does not when pressed, I'm not sure if this is because the system is in safemode. I ran Malwarebytes and it found nothing, although it took well over an hour to complete.
In the interest of time I'll bullet point what I tried next.
- System restore in safemode failed and gave me error code: (0x80070091)
- System restore in 'Advanced Options' failed and gave the same error code as above
- Startup repair failed and gave me a log file
- Reset the PC failed
- Go back to previous build failed
I tried a full reinstall from boot with a USB recovery drive I got with my laptop, this failed with a message saying: The selected boot device failed. I then tried it inside of safemode, this failed and said the device needs formatting (I tested in another computer and it said the same). Which basically means it's corrupted. If so then that was my only chance to boot. The shop I bought it from said it was only good for one boot and the laptop came pre-loaded with windows 10. Does this mean, if required, I will have to buy a new a windows key as I never received a disk and key?
I also cannot gain access to security and updates in safe mode. Which is what was making me think it could be a virus, along with Avast not running. Any help and advice on this would be greatly appreciated.
Details of system:
Edition: Windows 10 Home
OS Build: 14393.1770
Product ID 00325-80291-60989-AAOEM
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics 1.80 GHz
Installed RAM:4.00 GB (3.45 GB Usable)
System type: 64-bit operating system , x64-based processor
Edited by Phil2, 04 November 2017 - 08:47 AM.